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AlibabaReviews 13,768

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
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Instant Feedback

202 reviews

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Washington
1 review
0 helpful votes
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Great...!
March 21, 2019

Sunny LV is the coolest man on the planet! He helped me creating the guitar that I wanted so long. It arrived within 1 month after placing order in The Netherlands from China.
The guitar (model Flying V) Is awesome and its sound quality is outstanding.
Five stars is the only rating these guys earn... Good work.!

Date of experience: March 20, 2019
Canada
1 review
0 helpful votes
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Alibaba Experiences
March 20, 2019

My first 2 order went off without any hitch. The 2 companies were awesome and I plan to do much more business with them.

Date of experience: March 20, 2019
District of Columbia
1 review
0 helpful votes
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Great transaction
March 20, 2019

Paid on Thursday and had my product by Tuesday. Solid product with a very sleek appearance. Fast and friendly service with an excellent turn around time.

Date of experience: March 20, 2019
Bulgaria
1 review
0 helpful votes
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Много съм доволна!
March 20, 2019

Много съм доволна от обслужването, вниманието и красивите цветя! Горещо препоръчвам! С удоволствие бих пазарувала отново!

Date of experience: March 20, 2019
Utah
1 review
0 helpful votes
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Custom Luggage Tags
March 20, 2019

Wonderful customer service and fast delivery! The supplier was great at communicating with me throughout the entire process.

Date of experience: March 20, 2019
Nevada
1 review
0 helpful votes
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I'm very happy with the results, the process was relatively easy and I hope to have more deals like this one.

Date of experience: March 20, 2019
Israel
1 review
0 helpful votes
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Excellent service
March 20, 2019

It's easy to make good businesses with Alibaba, i make already dozens of deals and always get better and better

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
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Product quality
March 20, 2019

Very professional, delivers fast. The supplier pays attention to the details. Punctuality is also high

Date of experience: March 20, 2019
Oman
1 review
0 helpful votes
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They dont deal with fraud sellers in a fair way, seller comes first on alibaba, buyer is first on ebay, both are $#*!ty in their own way

Date of experience: March 20, 2019
Australia
1 review
0 helpful votes
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Great quality and great service
March 21, 2019

Ordered my bicycle parts on Monday and had them in house on Friday.
Ordering stuff from East Australia takes way longer... I'm in West Australia!

Date of experience: March 20, 2019
France
1 review
0 helpful votes
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The Web site is a little complicated to use and I have not been warned of the customs duties to pay at the reception of the product. Thank's & Regards

Date of experience: March 20, 2019
Romania
1 review
0 helpful votes
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Easy way for remote business
March 20, 2019

Fast, easy and safe if you are looking for new suppliers outside your country.
I recommend to everyone.

Date of experience: March 20, 2019
Kyrgyzstan
1 review
0 helpful votes
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I have been working with alibaba for many years, everything is fine, every day is better... wish! You have a difficult search for goods.
Google is much easier

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
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First supply
March 20, 2019

Very fast and professional way to buy.

Is my first time on Alibaba,.

I am really sorry I don't start to buy long time before

Date of experience: March 20, 2019
Nigeria
1 review
0 helpful votes
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Quality service
March 20, 2019

Their goods are of high quality hope to have it highly cheap too. But they need to attend to customers as soon as possible

Date of experience: March 19, 2019
Australia
1 review
0 helpful votes
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Shenzhen Fren Technology
March 20, 2019

Recently purchased FR890 USB arc BBQ lighters from this company. The product was perfect and the communication brilliant. Highly recommend doing business with this company.

Date of experience: March 19, 2019
NL
1 review
0 helpful votes
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Satisfied
March 20, 2019

This was my first order with Alibaba and i'm very satisfied.
Quick dilevery, helpfull supplier and good products.
For sure i'm buying more with Alibaba.

Date of experience: March 19, 2019
South Africa
1 review
0 helpful votes
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First order was a breeze
March 20, 2019

I was a little nervous at first using the platform, but that feeling quickly went away. It is an amazing platform and website. So much help available. Is a great community.

I can see why Alibaba is such a success. I look forward to using it much more in the future.

Date of experience: March 19, 2019
California
1 review
1 helpful vote
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Great service and supply, a place for all your sourcing needs, but be careful to only deal with trade insurance. A guy named Shazia Naeem and his company SUN SHINE are total scam artists who ask you to western union the money then disappear. Mohammad Saleem is the name for western union pick up, and since it wasnt trade assurance I cant get help. Be carful of this Goat Humper!

Date of experience: March 19, 2019
Arizona
1 review
0 helpful votes
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Great to work with
March 20, 2019

Great to work with and great bag.
Good looking product.
We are very happy with this bag.
Wow hard to get to one hundred words for this review.

Date of experience: March 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087