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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Sunny LV is the coolest man on the planet! He helped me creating the guitar that I wanted so long. It arrived within 1 month after placing order in The Netherlands from China.
The guitar (model Flying V) Is awesome and its sound quality is outstanding.
Five stars is the only rating these guys earn... Good work.!
My first 2 order went off without any hitch. The 2 companies were awesome and I plan to do much more business with them.
Paid on Thursday and had my product by Tuesday. Solid product with a very sleek appearance. Fast and friendly service with an excellent turn around time.
Много съм доволна от обслужването, вниманието и красивите цветя! Горещо препоръчвам! С удоволствие бих пазарувала отново!
Wonderful customer service and fast delivery! The supplier was great at communicating with me throughout the entire process.
I'm very happy with the results, the process was relatively easy and I hope to have more deals like this one.
It's easy to make good businesses with Alibaba, i make already dozens of deals and always get better and better
Very professional, delivers fast. The supplier pays attention to the details. Punctuality is also high
They dont deal with fraud sellers in a fair way, seller comes first on alibaba, buyer is first on ebay, both are $#*!ty in their own way
Ordered my bicycle parts on Monday and had them in house on Friday.
Ordering stuff from East Australia takes way longer... I'm in West Australia!
The Web site is a little complicated to use and I have not been warned of the customs duties to pay at the reception of the product. Thank's & Regards
Fast, easy and safe if you are looking for new suppliers outside your country.
I recommend to everyone.
I have been working with alibaba for many years, everything is fine, every day is better... wish! You have a difficult search for goods.
Google is much easier
Very fast and professional way to buy.
Is my first time on Alibaba,.
I am really sorry I don't start to buy long time before
Their goods are of high quality hope to have it highly cheap too. But they need to attend to customers as soon as possible
Recently purchased FR890 USB arc BBQ lighters from this company. The product was perfect and the communication brilliant. Highly recommend doing business with this company.
This was my first order with Alibaba and i'm very satisfied.
Quick dilevery, helpfull supplier and good products.
For sure i'm buying more with Alibaba.
I was a little nervous at first using the platform, but that feeling quickly went away. It is an amazing platform and website. So much help available. Is a great community.
I can see why Alibaba is such a success. I look forward to using it much more in the future.
Great service and supply, a place for all your sourcing needs, but be careful to only deal with trade insurance. A guy named Shazia Naeem and his company SUN SHINE are total scam artists who ask you to western union the money then disappear. Mohammad Saleem is the name for western union pick up, and since it wasnt trade assurance I cant get help. Be carful of this Goat Humper!
Great to work with and great bag.
Good looking product.
We are very happy with this bag.
Wow hard to get to one hundred words for this review.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.