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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Overall very easy experience. I recieved my order way quicker than I was expecting. I will be ordering again..
The E-Commerce features available in the Platform is advanced but very user-friendly. Alibaba Trade Assurance is a Great Service to do Business Transactions safely and securely. Excellent Service!
Fue mi primera compra y uso de la plataforma de alibaba, lo que no entendia me lo explicaban los vendedores, muy buena atención por parte de ellos.
Y todo bien
Alibaba is very easy to use, I would highly recommend. A+++++++
Always a pleasure to use, very safe with trade Assurance.
Very satisfied with their quality and service. I made a lot of effort to compare manufacturers in alibaba. But I'd love to tell you guys who are doing the same thing as me, just ask what you want, then they will get you exactly what you need. I'd recommend all the companies I've known.
We worked together to get a product just right, a beanie, with label. I was quite specific about what I needed and Heyme clothing got it perfect! I highly recommend!
A+ quality fast shipping and helpful staff that answered my questions quick thanks.
Will buy more soon!
Easy to search. Suppliers are good at communicating. Great to have the extra security of trade assurance.
Very efficient staff. Replied to my emails and questions in a very timely manner. Defiantly would recommend!
That you Alibaba, because of you I was able to start my business in my living room without traveling to Meet suppliers in person. Great Service and lots of resources for small business like mine.
Good service, they sent me a model that I did not ask because at that time they did not have it, but it's fine without a problem!
It was very easy to find suppliers for my product and it was easy to communicate in english.
The delivery of the sample was in line with timing agreed and the product qulaity was very good
They seem to have everything I can think of and the stuff I didn't think of also. Only one shipping thing where "I" did not get clarity, so the shipping took longer than expected. But overall most things get to me within the week. NO complaints. Most interactions are professional and kind, a few kinda "short" but it is business. No one has been rude or disrespectful. I look forward to more business interactions in the future.
So far, everything has gone well. I have received 3 samples from 3 companies. I have 2 more on order. Communication was made very easy by Alibaba
Prestation remarquable. Pour une première expérience rien à redire. Je recommande vivement dans le cadre d'une activité international
I made a basic attempt to operate on selected objects. Good or even very good (quality / price).
After a long time use, I will complete my opinion. Service from a professional seller. I do not recommend TT cash transfer, because confirmation is long. I think it is better to pay with the card - I was a little wondering...:-)
I'll probably do that in the future!
Christopher
From Poland
Ordering demo kits can sometimes be difficult, but i really enjoyed the service given by the vendors on alibaba.
Why pay 3 times the price when you can get it right from the manufacture. I have made many purchases from this site.
Perfect website for businesses. Good products quality. Safety in financial transactions. When a problem occurs I find support and assistance
Very pleased with diversity and quality of product. Will definitely order more in the future. Shipment arrived very quickly and ahead of schedule, much better than some other companies in the past.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.