business logo of Alibaba

AlibabaReviews 13,768

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Andrea M.
Unfollow Andrea M.
Share Review
Report Review

Much easier than I was expecting
March 20, 2019

Overall very easy experience. I recieved my order way quicker than I was expecting. I will be ordering again..

Date of experience: March 19, 2019
Canada
1 review
0 helpful votes
Follow Jay N.
Unfollow Jay N.
Share Review
Report Review

The E-Commerce features available in the Platform is advanced but very user-friendly. Alibaba Trade Assurance is a Great Service to do Business Transactions safely and securely. Excellent Service!

Date of experience: March 19, 2019
Mexico
1 review
0 helpful votes
Follow Sara B.
Unfollow Sara B.
Share Review
Report Review

Mi experiencia
March 20, 2019

Fue mi primera compra y uso de la plataforma de alibaba, lo que no entendia me lo explicaban los vendedores, muy buena atención por parte de ellos.

Y todo bien

Date of experience: March 19, 2019
Louisiana
1 review
0 helpful votes
Follow Steven O.
Unfollow Steven O.
Share Review
Report Review

Excellent Serivce
March 20, 2019

Alibaba is very easy to use, I would highly recommend. A+++++++
Always a pleasure to use, very safe with trade Assurance.

Date of experience: March 19, 2019
KR
1 review
0 helpful votes
Follow CHANGHOON Y.
Unfollow CHANGHOON Y.
Share Review
Report Review

Best USB manufacturer EVER!
March 20, 2019

Very satisfied with their quality and service. I made a lot of effort to compare manufacturers in alibaba. But I'd love to tell you guys who are doing the same thing as me, just ask what you want, then they will get you exactly what you need. I'd recommend all the companies I've known.

Date of experience: March 19, 2019
New Zealand
1 review
0 helpful votes
Follow Gareth R.
Unfollow Gareth R.
Share Review
Report Review

We worked together to get a product just right, a beanie, with label. I was quite specific about what I needed and Heyme clothing got it perfect! I highly recommend!

Date of experience: March 19, 2019
Alabama
1 review
0 helpful votes
Follow Anthony E.
Unfollow Anthony E.
Share Review
Report Review

A+ Service
March 20, 2019

A+ quality fast shipping and helpful staff that answered my questions quick thanks.
Will buy more soon!

Date of experience: March 19, 2019
Australia
1 review
0 helpful votes
Follow Paul S.
Unfollow Paul S.
Share Review
Report Review

Easy to search. Suppliers are good at communicating. Great to have the extra security of trade assurance.

Date of experience: March 19, 2019
California
1 review
0 helpful votes
Follow Janine M.
Unfollow Janine M.
Share Review
Report Review

Great customer service!
March 20, 2019

Very efficient staff. Replied to my emails and questions in a very timely manner. Defiantly would recommend!

Date of experience: March 19, 2019
New York
1 review
0 helpful votes
Follow LaToya W.
Unfollow LaToya W.
Share Review
Report Review

Satisfied Customer
March 20, 2019

That you Alibaba, because of you I was able to start my business in my living room without traveling to Meet suppliers in person. Great Service and lots of resources for small business like mine.

Date of experience: March 19, 2019
Mexico
1 review
0 helpful votes
Follow Elizabeth I.
Unfollow Elizabeth I.
Share Review
Report Review

Zapatillas para yoga pilates
March 20, 2019

Good service, they sent me a model that I did not ask because at that time they did not have it, but it's fine without a problem!

Date of experience: March 19, 2019
Italy
1 review
0 helpful votes
Follow stefano X.
Unfollow stefano X.
Share Review
Report Review

Great experience
March 20, 2019

It was very easy to find suppliers for my product and it was easy to communicate in english.
The delivery of the sample was in line with timing agreed and the product qulaity was very good

Date of experience: March 19, 2019
Texas
1 review
0 helpful votes
Follow Texas S.
Unfollow Texas S.
Share Review
Report Review

Great for the new business owner
March 20, 2019

They seem to have everything I can think of and the stuff I didn't think of also. Only one shipping thing where "I" did not get clarity, so the shipping took longer than expected. But overall most things get to me within the week. NO complaints. Most interactions are professional and kind, a few kinda "short" but it is business. No one has been rude or disrespectful. I look forward to more business interactions in the future.

Date of experience: March 19, 2019
Illinois
1 review
0 helpful votes
Follow Deborah X.
Unfollow Deborah X.
Share Review
Report Review

Ordering samples
March 20, 2019

So far, everything has gone well. I have received 3 samples from 3 companies. I have 2 more on order. Communication was made very easy by Alibaba

Date of experience: March 19, 2019
France
1 review
0 helpful votes
Follow Francois Y.
Unfollow Francois Y.
Share Review
Report Review

Excellente prestation
March 20, 2019

Prestation remarquable. Pour une première expérience rien à redire. Je recommande vivement dans le cadre d'une activité international

Date of experience: March 19, 2019
Poland
1 review
0 helpful votes
Follow KRZYSZTOF G.
Unfollow KRZYSZTOF G.
Share Review
Report Review

I made a basic attempt to operate on selected objects. Good or even very good (quality / price).
After a long time use, I will complete my opinion. Service from a professional seller. I do not recommend TT cash transfer, because confirmation is long. I think it is better to pay with the card - I was a little wondering...:-)
I'll probably do that in the future!
Christopher
From Poland

Date of experience: March 19, 2019
Louisiana
1 review
0 helpful votes
Follow Brent L.
Unfollow Brent L.
Share Review
Report Review

Ordering demo kits can sometimes be difficult, but i really enjoyed the service given by the vendors on alibaba.

Date of experience: March 19, 2019
New Jersey
1 review
0 helpful votes
Follow Mark A.
Unfollow Mark A.
Share Review
Report Review

What a money saver!
March 20, 2019

Why pay 3 times the price when you can get it right from the manufacture. I have made many purchases from this site.

Date of experience: March 19, 2019
France
1 review
0 helpful votes
Follow mahrous H.
Unfollow mahrous H.
Share Review
Report Review

Thanks you Alibaba
March 20, 2019

Perfect website for businesses. Good products quality. Safety in financial transactions. When a problem occurs I find support and assistance

Date of experience: March 19, 2019
Missouri
1 review
0 helpful votes
Follow John L.
Unfollow John L.
Share Review
Report Review

Crazy Contacts
March 20, 2019

Very pleased with diversity and quality of product. Will definitely order more in the future. Shipment arrived very quickly and ahead of schedule, much better than some other companies in the past.

Date of experience: March 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087