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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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From start to finish this company holds your hand to get a product you are expecting! Great Job! They answer all questions within a short time and get products out sooner than expected in most cases
Great product and service I recommend the seller
Very professional
I am very satisfied with the seller and product
This is my go to place to look for any product I am searching for. Many options to choose from. Just do your research and be wise about your purchase.
Excellent, good platform and fast attention from suppliers.
The quality of the products purchased is much better than other web pages of commerce. And the platform is very easy to understand and manage purchase orders with suppliers.
Few experiences out of Alibaba and it was mistake ( bad quality and no possibility to claim). Never again
A small and appealing device,
It comes with a pet necklace for small pets too.
I really really like it.
The device quality is very good.
And the SMS setup works perfectly fine.
The GPS position is precise when outdoors, indoors it seems not to work as accurate as outdoors. It might be because of the 2G network.
All in all I am very satisfied.
Thank you.
Simplicity of purchase and communication with the seller. My expectations were fully met. Great product.
Alibaba has been a great asset in assuring that I get packages that are ordered. This service also provides a peace of mind that you can have problems resolved quickly without being left with no means of resolve. I recommend Alibaba to all who look to do business overseas.
We had a good transaction with the Supplier. The sample orders were received on time and in good condition. We are already proceeding with the bulk order!
Easy and safe way to purchase goods. Everything went well hopefully, so no experience in disputes resolving whatsoever.
First transaction was easy to organise and went smoothly. Interface seems fairly simple to use. Purchased some LED indicators that arrived on time and I am happy with the quality.
Быстро и качественно! Это два необходимых условия в торговле! Я получил то что хотел! Поставщики сами нашли меня и предложили хорошие условия!
I'm very impressed with this site. I just completed my first transaction and I will be using it again!
Molto positiva si va da tutti gli attrezzi agricoli ai cellulare tutto molto bene grazie ora sto cercando di contattare il negoziante per il rasaerba professionale
Everything perfect just like what is described and the service very fast, easy communication and quick response
I was initially put off with the whole registering process, but once done I'm glad I continued. Communication is good throughout buying and selling process. Trade assurance guarantee is comforting. I would definitely recommend Alibaba.com and I will be continuing to use this service.
I ordered, I paid, I received the goods. The goods were cheap chinese motorcycle lights, they work as expected. As always buy at your own risk and always review the sellers details first.
Very satisfied with the simplicity of finding a supplier thru Alibaba, and having the Trade Assurances thru them to get our goods made and transported on time and on budget.
All good. Apart from asking me to submit this review and insisting that I write 100 characters.
You did what you were supposed to - well done - but don't bug me for more information,.
All is well good quality safe shipment method is good All is well good quality safe shipment All is well good quality safe shipment
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.