business logo of Alibaba

AlibabaReviews 13,768

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,351
value
1,328
shipping
1,321
returns
772
quality
1,303
This company does not typically respond to reviews

Instant Feedback

202 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Carl Q.
Unfollow Carl Q.
Share Review
Report Review

Bracelet bags
March 20, 2019

From start to finish this company holds your hand to get a product you are expecting! Great Job! They answer all questions within a short time and get products out sooner than expected in most cases

Date of experience: March 19, 2019
Kuwait
1 review
0 helpful votes
Follow ANOOD G.
Unfollow ANOOD G.
Share Review
Report Review

Folding hand fans
March 20, 2019

Great product and service I recommend the seller
Very professional
I am very satisfied with the seller and product

Date of experience: March 19, 2019
Arizona
1 review
0 helpful votes
Follow beautifulenhancements O.
Unfollow beautifulenhancements O.
Share Review
Report Review

You find what you need
March 20, 2019

This is my go to place to look for any product I am searching for. Many options to choose from. Just do your research and be wise about your purchase.

Date of experience: March 19, 2019
Chile
1 review
0 helpful votes
Follow Jose V.
Unfollow Jose V.
Share Review
Report Review

I recommend them without problems
March 20, 2019

Excellent, good platform and fast attention from suppliers.

The quality of the products purchased is much better than other web pages of commerce. And the platform is very easy to understand and manage purchase orders with suppliers.

Date of experience: March 19, 2019
France
1 review
0 helpful votes
Follow VAST W.
Unfollow VAST W.
Share Review
Report Review

Never desapointed
March 20, 2019

Few experiences out of Alibaba and it was mistake ( bad quality and no possibility to claim). Never again

Date of experience: March 19, 2019
Ireland
1 review
0 helpful votes
Follow Kay E.
Unfollow Kay E.
Share Review
Report Review

Perfect for small pets
March 20, 2019

A small and appealing device,
It comes with a pet necklace for small pets too.
I really really like it.
The device quality is very good.
And the SMS setup works perfectly fine.
The GPS position is precise when outdoors, indoors it seems not to work as accurate as outdoors. It might be because of the 2G network.

All in all I am very satisfied.
Thank you.

Date of experience: March 19, 2019
Italy
1 review
0 helpful votes
Follow Karyna A.
Unfollow Karyna A.
Share Review
Report Review

Fully satisfied!
March 20, 2019

Simplicity of purchase and communication with the seller. My expectations were fully met. Great product.

Date of experience: March 19, 2019
Ohio
1 review
0 helpful votes
Follow Margaret Q.
Unfollow Margaret Q.
Share Review
Report Review

Alibaba the Way to Go!
March 20, 2019

Alibaba has been a great asset in assuring that I get packages that are ordered. This service also provides a peace of mind that you can have problems resolved quickly without being left with no means of resolve. I recommend Alibaba to all who look to do business overseas.

Date of experience: March 19, 2019
Philippines
1 review
0 helpful votes
Follow Marie S.
Unfollow Marie S.
Share Review
Report Review

Ordering Product Samples
March 20, 2019

We had a good transaction with the Supplier. The sample orders were received on time and in good condition. We are already proceeding with the bulk order!

Date of experience: March 19, 2019
Greece
1 review
0 helpful votes
Follow ANTHI H.
Unfollow ANTHI H.
Share Review
Report Review

Purchase on Alibaba
March 20, 2019

Easy and safe way to purchase goods. Everything went well hopefully, so no experience in disputes resolving whatsoever.

Date of experience: March 19, 2019
GB
1 review
0 helpful votes
Follow John H.
Unfollow John H.
Share Review
Report Review

First purchase
March 20, 2019

First transaction was easy to organise and went smoothly. Interface seems fairly simple to use. Purchased some LED indicators that arrived on time and I am happy with the quality.

Date of experience: March 19, 2019
RU
1 review
0 helpful votes
Follow Vladimir R.
Unfollow Vladimir R.
Share Review
Report Review

Быстро и качественно! Это два необходимых условия в торговле! Я получил то что хотел! Поставщики сами нашли меня и предложили хорошие условия!

Date of experience: March 19, 2019
Florida
1 review
0 helpful votes
Follow Shawn S.
Unfollow Shawn S.
Share Review
Report Review

Great site!
March 19, 2019

I'm very impressed with this site. I just completed my first transaction and I will be using it again!

Date of experience: March 19, 2019
Italy
1 review
0 helpful votes
Follow salvatore I.
Unfollow salvatore I.
Share Review
Report Review

Telefono
March 19, 2019

Molto positiva si va da tutti gli attrezzi agricoli ai cellulare tutto molto bene grazie ora sto cercando di contattare il negoziante per il rasaerba professionale

Date of experience: March 19, 2019
Spain
1 review
0 helpful votes
Follow Kevin Y.
Unfollow Kevin Y.
Share Review
Report Review

All perfect
March 19, 2019

Everything perfect just like what is described and the service very fast, easy communication and quick response

Date of experience: March 19, 2019
GB
1 review
0 helpful votes
Follow Richard U.
Unfollow Richard U.
Share Review
Report Review

I was initially put off with the whole registering process, but once done I'm glad I continued. Communication is good throughout buying and selling process. Trade assurance guarantee is comforting. I would definitely recommend Alibaba.com and I will be continuing to use this service.

Date of experience: March 19, 2019
Australia
1 review
0 helpful votes
Follow Ian A.
Unfollow Ian A.
Share Review
Report Review

Completely as you'd expect.
March 19, 2019

I ordered, I paid, I received the goods. The goods were cheap chinese motorcycle lights, they work as expected. As always buy at your own risk and always review the sellers details first.

Date of experience: March 19, 2019
GB
1 review
0 helpful votes
Follow Chris L.
Unfollow Chris L.
Share Review
Report Review

Personalised Medal Ribbons
March 19, 2019

Very satisfied with the simplicity of finding a supplier thru Alibaba, and having the Trade Assurances thru them to get our goods made and transported on time and on budget.

Date of experience: March 19, 2019
GB
1 review
1 helpful vote
Follow Mark B.
Unfollow Mark B.
Share Review
Report Review

Tablet order
March 19, 2019

All good. Apart from asking me to submit this review and insisting that I write 100 characters.
You did what you were supposed to - well done - but don't bug me for more information,.

Date of experience: March 19, 2019
India
1 review
0 helpful votes
Follow Vipin Q.
Unfollow Vipin Q.
Share Review
Report Review

All is well good quality safe shipment method is good All is well good quality safe shipment All is well good quality safe shipment

Date of experience: March 19, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087