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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Good experience with Victory Company, they are professional suppliers with very good quality. More orders in the future.
It is good experience and most of the received products were as described
The express shipments were mostly on time
The shipping companies in Alibaba are not dealing with the small quantity orders
Its really simple & easy to do business with chinese vendors. 10 years back we cant think of doing business with chinese vendors due to communication. But now its all possible due to Alibaba.com. Its a great platform with limitless benefits & opportunities.
I was touched by the goods. Packaging is strong and neat and staff is too kind. Be five stars short. I'll buy it again next time. Thank you.
This product is awesome, it came right on time. They were very quick to respond and very helpful. I plan on making many more orders from this supplier in the future for my brand! It looks very well put together, the materials are good.
Very smooth from beginning to end. Good standard of English (very important to me), answered all my questions and provided exactly what I requested. Highly recommended.
All my transactions with this company was cordial and professional. I will continue to do business with them
The quality is very good very professional the process to order and pay, very friendly and easy seller to work, fast shipping no doubt I keep ordering thanks
I have thoroughly been satisfied with every bit of my experience working with this company! My product arrived cleanly packed, quantity correct, and was safely shipped overseas! I will most certainly be recommending your business to anyone seeking your product types! Thank you for wonderful service and I hope to do many years of business with you!
Working with them over the year. Very satisfy with the quality of the products. Everything making on time. Kevin is extremely responsible and polite with good english ( which is so important) Highly recommend them
Overall im pleased but got lm561c instead of lm301b diodes but for the price i shouldnt be at all surprised
The buyers are not appreciated as much as other purchasing sites I have dealt with in the past. They need to realise there is no market if there are no buyers
Was a good time all went well this time! Will buy there again. Lots of quality and no problems with this order.
A great platform, very easy and friendly to use.
I contacted the seller without a trolley and I made transactions.
The quality of both the sodium and sulfate from of tianeptine are superb. I will order again, from them ( Hangzhou Aikafu Biological Technology Co., Ltd. Contact Amy lee. She is professional AND helpful.
The platform is very friendly. Easy to find and compare products of many different brands. Easy to buy and choose delivery way, great warranty.
As a small company I have problems to buy goods in small quantities. There is often a minimum amount but it is not respected. And if you find a seller who sells only 50 pieces, shipping is often more expensive than the goods. I do not have this problem with AliExpress, so I often buy there for my company.
Flawless purchase with the business, great customer service, incredibly fast shipping. Of all my purchases, this company is the best.
Although only as a small jobber, product, prices, and quality are important. You have exceeded my expectation on this 1st order!
Just an awesome experience buying from this platform. I have ordered many times from Alibaba and have always had an awesome experience. Great job!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.