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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Alibaba closed my order and released payment before I received it. Reminders to close order and review transaction kept coming and I hadn't yet received the order. Order was automatically closed after 15 days. I received the order after 18 days. Replying to emails didn't get any response. Last email said mailbox was full.
On the other hand, dealing with the seller was very pleasant.
Very reliable suppliers. Great advantage against local competitors. This is my edge among the competition.
I am very happy with the product quality packing and prompt service. I would be happy to place the order again on the Company
Product is new, authentic and complete. Great service from the supplier. Professional and willing to resolve issues.
Good and simple website to use with many suppliers to check and compare with. Prices with different suppliers are very competitive.
Best site to make business and purchases from other countries. Very satisfied with Alibaba and my vendor in Hong Kong.
Difficult for Understand all on Alibaba.com, but very Nice platform for Trade at Final, after understand all! Good Price. And very nice about Trade assurance by Alibaba.com
First time I use it, its very easy. Supplier was excellent professional and understand my need. Well communicated.
Was very pleased with my transaction. Had never ordered anything bid through Alibaba, and was somewhat hesitant, but am very pleased with the product and the service.
Good quality and good service from these guys.
Shipping was a little slower than expected however one email and the guys sorted the issue out straight away. Quality of teh product was first class and overall very pleased with the product and the service provided
A wide variety of options available. Communication gap can be tedious depending on your time zone but as long as you are getting a response and persevere, it will happen. Also, make sure they have trade insurance as its great safety net. Overall very happy.
Great service! Outstanding payment methods, espacially Domestic Transfer is realy perfect for EU customers!
Negative: To many commercial E-Mails!
Hello, industrialist Shenzhen jiayan
Very satisfied. No problems to deliver Martinique. Thank you
I ordures thé 3 Outdoor hanging Les gardent lights portable solar camping tente lights with remonte contrôler. Good
I feel always safe making purchases on alibaba group. You guys always have customers back. Thank you
Excellent platform for e-commerce with Chinese factories.
Very satisfied, good communication and advice dynamics.
My experience was excellent. Communication was easy, as they were quick to respond and easy to understand. Will definitely be coming back in the future.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members