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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very good platform to contact with the suppliers and the payment was very easy to make. Also the translations were acceptable.
Great product for mobile and 100% perfect and seller also very good in communication. Thank you so much
The place where you find the supplier you need, I bought already a few times until now and I'm very pleased.
Very easy to find what you need of stuf. We will go on with using Alibaba. Payment inside Alibaba is very good and safe. You can allways follow the Products what you
I can find everything very easily on Alibaba. Thank to the technology it is built upon and the people working behind it.
As always, very pleasant and professional to do business with. Efficient and reliable. We look forward to continuing our relationship with Alibaba.
I still have a pending dispute with one of the shipping company Shenzhen Bestspeed International Freight Forwarding Co., Ltd.(Chris Liu) and I dont think Alibaba is handling fairly.
A perfect Can Opener for me and for my customers. I found the supplier very friendly and cooperative.
Excellent products, ship on time, cooperative team, easy to communicate.
It was great experience with you.
Thank you
By far the best platform available for all your product needs. We wouldn't use any other suppliers. From sourcing to shipping, Alibaba has everything covered.
Received the service at the right time, Product was of good quality. Shipping service was excellent hope to do further business
This was my first time using Alibaba. I just have one complaint. The email interface is horrible. It is hard to see conversation history, I came across having to try multiple time to attach files. I think you can do a lot better in enhancing the email interface.
My experience was good. Samples were designed fast with my design and delivered on time. I placed the order for production.
We are so glad to find Detex garment manufacturer supplier. The silk ties are rally good, the price, the quality and fast delivery, anyway, we are very satisfied with the service. Hope to meet more and more trusty factory like Detex.
From the time order is placed to payment, shipping to the delivery, all is on track.
The Trade Assurance Order provides a peace of mind that provides extra assurance to quality service provided by Alibaba.
The order was easy and effective. Really good quality.
I'm really satisfied of the equipment and the seller.
I was reassured by aliexpress protection
Through this platform ive met wonderful and honest suppliers like Fans Li who have made business easy to transact
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.