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AlibabaReviews 13,812

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Spain
1 review
0 helpful votes
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Very good platform to contact with the suppliers and the payment was very easy to make. Also the translations were acceptable.

Date of experience: April 1, 2019
India
1 review
0 helpful votes
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Great product
April 1, 2019

Great product for mobile and 100% perfect and seller also very good in communication. Thank you so much

Date of experience: April 1, 2019
Portugal
1 review
0 helpful votes
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Great supplier
April 1, 2019

The place where you find the supplier you need, I bought already a few times until now and I'm very pleased.

Date of experience: April 1, 2019
Belgium
1 review
0 helpful votes
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Manager
April 1, 2019

High secure payment, communication via Trade Assurance Alibaba is highly advanced. Trade on Alibaba is one of the most advanced trade platforms.

Date of experience: April 1, 2019
Norway
1 review
0 helpful votes
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Products
April 1, 2019

Very easy to find what you need of stuf. We will go on with using Alibaba. Payment inside Alibaba is very good and safe. You can allways follow the Products what you

Date of experience: April 1, 2019
Uganda
1 review
0 helpful votes
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Service
April 1, 2019

Good services from the site no downtime and got authentic supplier.

All goods are delivered to standard.

Thank you

Date of experience: April 1, 2019
Thailand
1 review
0 helpful votes
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Good
April 1, 2019

I can find everything very easily on Alibaba. Thank to the technology it is built upon and the people working behind it.

Date of experience: March 31, 2019
Australia
1 review
0 helpful votes
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Very professional
April 1, 2019

As always, very pleasant and professional to do business with. Efficient and reliable. We look forward to continuing our relationship with Alibaba.

Date of experience: March 31, 2019
South Africa
1 review
0 helpful votes
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Business partners
April 1, 2019

I still have a pending dispute with one of the shipping company Shenzhen Bestspeed International Freight Forwarding Co., Ltd.(Chris Liu) and I dont think Alibaba is handling fairly.

Date of experience: March 31, 2019
Pakistan
1 review
0 helpful votes
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Using this Can Opener
April 1, 2019

A perfect Can Opener for me and for my customers. I found the supplier very friendly and cooperative.

Date of experience: March 31, 2019
Saudi Arabia
1 review
1 helpful vote
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Mobdeon
April 1, 2019

Excellent products, ship on time, cooperative team, easy to communicate.
It was great experience with you.
Thank you

Date of experience: March 31, 2019
GB
1 review
0 helpful votes
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Alibaba Review
April 1, 2019

By far the best platform available for all your product needs. We wouldn't use any other suppliers. From sourcing to shipping, Alibaba has everything covered.

Date of experience: March 31, 2019
Canada
1 review
0 helpful votes
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Awesome!
April 1, 2019

Received goods earlier than expected! Items were as advertised and they were very good quality..

Date of experience: March 31, 2019
Qatar
1 review
0 helpful votes
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Excellent service
April 1, 2019

Received the service at the right time, Product was of good quality. Shipping service was excellent hope to do further business

Date of experience: March 31, 2019
Georgia
1 review
0 helpful votes
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Email Interface Horrible
April 1, 2019

This was my first time using Alibaba. I just have one complaint. The email interface is horrible. It is hard to see conversation history, I came across having to try multiple time to attach files. I think you can do a lot better in enhancing the email interface.

Date of experience: March 31, 2019
New York
1 review
0 helpful votes
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Reliable Team
April 1, 2019

My experience was good. Samples were designed fast with my design and delivered on time. I placed the order for production.

Date of experience: March 31, 2019
California
1 review
0 helpful votes
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Find perfect supplier on Alibaba
April 1, 2019

We are so glad to find Detex garment manufacturer supplier. The silk ties are rally good, the price, the quality and fast delivery, anyway, we are very satisfied with the service. Hope to meet more and more trusty factory like Detex.

Date of experience: March 31, 2019
Canada
1 review
0 helpful votes
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On time
April 1, 2019

From the time order is placed to payment, shipping to the delivery, all is on track.
The Trade Assurance Order provides a peace of mind that provides extra assurance to quality service provided by Alibaba.

Date of experience: March 31, 2019
Martinique
1 review
0 helpful votes
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Perfect order.
April 1, 2019

The order was easy and effective. Really good quality.
I'm really satisfied of the equipment and the seller.
I was reassured by aliexpress protection

Date of experience: March 31, 2019
Kenya
1 review
0 helpful votes
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Great experience
April 1, 2019

Through this platform ive met wonderful and honest suppliers like Fans Li who have made business easy to transact

Date of experience: March 31, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087