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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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First time with alibaba but not the last one!
Tres bien organiser, je recommande ce site a toutes les personnes cherchant des fournisseurs corrects.
It is a lot of sellers to shoos from, some is wery friendly and gives a lot of help when you are new her. I think it is a bit dificult to move around and it should have been abel to shoos other languages.
All communications were in a timely manner and continued to completion. Delivery was smooth and on time. Thank you Alibaba!
Im glad i found this company its ferfect. When I order any product I dont have to worry because Ali BaBa is there for me.
Great experience I received a lot of assistance to ensure I was making the right choice! I used the chat function to communicate quickly with the supplier and the responded very quickly, and with all the details. This was a big purchase but I was able to make the decision the purchase it quickly because the we had great communication.
So far the experience has been great, biggest thing is to pay attention to your final order before submitting it. Great people to work with so far.
The supplier was easy to communicate with. I received my order on time and it was exactly what I wanted. I will recommend working with this supplier.
Sheldon
Absolutely perfect! Everything went very nice. The whole process is well done and very safe. I will be back.
I recently purchased 10 Linkuan Led drivers from a supplier on Alibaba. At first i was hesitant, as it was the very first time i was buying something from a foreign website. But their trade assurance feature was something which gave me a feeling of backup in case my order was not met with what i was promised by their supplier.
Under Trade assurance there is 1) Payment protection -Trade Assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.
2) Product-quality protection - Your order will be covered in the event that the product(s) do not match the details outlined in your contract with the supplier.
3) Shipping protection -Your order will be shipped on time according to the details of your contract with the supplier. In the event of a delay, you will be eligible for a refund.
4) Protection period - Your order will be protected up to 30 days after you receive the goods.
So overall i am very satisfied with their service.
I receive exactly the product ordered and a lot faster than I expected. The Romanian customs had some requests and the seller helped me solve each one of them.
Absolutely perfect from start to finish. The customer Service was second to none and the product arrived earlier than expected.
Alibaba.com is the place to go to for everything you want to sell. I will go to no other site now. It's Alibaba.com for me always.
Thanks Alibaba.
Kind regards
Daren Newland
Great experience, easy and fast communication with provider, i am very satisfied, i highly recommend as provider
My experience has been excellent with Alibaba. What I love the most about Alibaba is the user friendly online ordering.
No surprises, description on the site was very accurate, pictures very resemblant, quality definitely looks very ok!
I placed an order for radios and it went well. Its just a little confusing to confirm receipt and get the vendor paid.
I would like to thank " Miss / Kelly Yu" from Shenzhen RaySmart Technology Co for her professional skills in communicating and her friendly personality. Everything was clear and we closed the deal in an easy way. I have received the items and are same as requested.
Many thanks and looking for other deals in the future.
Regards,
First time ordering from Alibaba. No issues yet. Looking forward to working with Alibaba more in the future. Overall ery satisfied.
Great product, great seller. Easy platform. Will use again.
Product was fairly easy to put together and is currently working as described.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members