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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very pleased with how easy the process was. I received quite a few offers for the product I was sourcing and was able to buy from a good supplier.
Very smooth transaction from start to finish. Easy to find product and order.
Very pleased and will use again
Brilliant, really easy to communicate, very nice product and also received a free gift. Will order again!
Great Service with professional care. It was a risk free business thanks to the Alibaba trade assurance order.
Хороших покупок всем! Хороших товаров, качественных и полезных!
Очень доволен, что смог приобрести для себя именно тот товар который искал! и Очень хорошего качества!
I has ordered machine then I has discussed with supplier. They are good people and kindly to advise all my questions. If have opportunity, I will let to advise my friend or my related to consider product of your website.
We have been very helpful in importing goods here.
YIZE Machinery was very kind and did a lot of work for us.
If you are going to import machines here, you will find good things and services.
Everything went well as expected.
Happy Customer here,
Alibaba is highly recommended.
The stocks arrived earlier than expected and works as it should be.
Its a great site and way to find good suppliers. Their trade assurance and other measures taken to protect the buyer is very clever. We have found 3 good suppliers now and need some more.
Very pleased with all level. Would deal again without hesitation. Shipment arrived as expected with tracking number provided ahead of time. Thanks
I didn't know much about this and that,
But they teach me a lot, offer me good prices, and cheer me up. As a business partner,
I think I will be a good friend in the future.
Thank you very much.
Hassle free, quick shipping good suppliers, good variety of products and prices. Easy to look for products.
First time ordering products from Alibaba. Everything is easy to see, not complicated, highly secure. The company is reliable, good service, fast delivery.
Super excited to get this. Hard to find in US. This is by far the best charger on the market. Absolutely recommend to anyone charging ******* batteries. Charge discharge capacity test and ohm testing
First to express is my admiration to the customer service, Johnny was professional and helpful.
My car is a Geely MR, I couldn't find some of the parts anywhere, but here you go, Johnny to the rescue, he was patient and professional although I kept asking to add and remove parts from the order.
Nice quality, fair price and super fast delivery.
I would highly recommend.
Un buen lugar para encontrar buenos proveedores y conseguir cosas de calidad a buen precio, me llego en buena fecha, los productos son como venia especificado y tienen muy bonitos colores, volvere a comprar mas productos en un futuro cercano
Great trade experience from start to finish! The whole process was VERY smooth! I was a bit hesitant at first as this was my first time but we are thrilled at the outcome!
I ordered the utensils. I enjoy cooking with them. June was a delight to deal with, very considerate.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.