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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very helpful Company and staff. They reply to email immediately, very friendly and gave me exatly what I wanted.
This product is very good quality, very strong and nearly exactly the same as LEGO.
The price is very good and the packaging is top quality.
The product is better than expected...
Thank you to Amyxie, the help and service was excellent. I will deal with you all the time!
This transaction far exceeded my expectations, quality was excellent, and Alibaba makes the process very easy to interact with manufacturers around the world.
I will definitely use Alibaba for future purchases
Acked all well, no damage, in shockproof packaging, complete like everything necessary for connection, Works great. Navitel is already with cards, works. The microphone works fine, i'm heard well, The touch screen works well, the picture is high-quality, quickly caught gps, steering wheel button even support, it is great, recommond this products, recmmond this company!
Excellent and easy experience. I was very happy with how easy Alibaba made ordering and finding the perfect supplier for my business.
Everything is perfect. From the order to deliver the item, every step is very fast and satisfied. Especially, shipping is really fast. Incredible.
Very good experience happy with everything the product was exactly as ordered and emailing the supplier was easy and friendly no complaints so far hope thats the same when i put big orders in
Before I got something from Alibaba I had very good Experience.
So I came back and order shirts from Baoding Ubest Imp. & Exp. Co., Ltd.
I have very good experience, good service and High quality long shirts.
My self I`m very happy with them.The fact is if I need more items I will go there. About shipping is not Baoding Ubest Imp. & Exp. Co., Ltd. it is the UPS delivery person problem :) :)
Excellent service, excellent product and fast shipping for San Juan, Puerto Rico
Easy to comunicate!
I love the quality and the price is very reasonable i will be buying again. Great communication. I cant wait to purchase more :)
Thank you for your professional service we will purchase more products on your platform. We had a rely pleasant and easy delivery. We are satisfied with the final products and we would purchase more products from this supplier.
Sophie was very friendly and helpfull, order was deliverd fast and the product seams to be good. Installation en testing still to complete by us.
Product from Zion Fast and professional service And Good product and excellent service and fast highly recommend
I have been purchasing products from Alibaba from some years now. My experience with the company is excellent. I can purchase with the assurance that Alibaba will protect and secure my orders..
Dear sirs/dear Madam,
It took approx 7 days from the import handling to our home.
It was also not possible to track the goods from Amsterdam to our home.
With best regards
J. J. Westenbrink
The smoothest transaction yet. I have made a number of purchases through Alibaba from Fluid control to electronics. Once you get the hand of how things work, it is an easy and profitable process.
Deu tudo certo, as mensagens, as informações, as duvidas parabéns a toda a equipe envolvida pelo suporte que os clientes tem em todo o site.
It was a good experience to buy directly from the supplier who answered me promptly and supplied my doubts.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.