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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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There is a learning curve with Alibaba and the message centre can be a a pain pretty crude by today's standards. Some messages quotes can't be deleted form the main msg page, Should be able to remove msgs & quotes & RFQ's when you are done with them. The process of payment was nice along with the updates. Bring the message centre up to standard and you will have a 5 star rating.
The product I recieved was in great condition. Not made of cheap material. Great boxing. I may go on and continue to do business with this company because of good customer service great product and shipping time
I made my first purchase in Alibaba. From the first purchase, I met a good factory and a good person, and got a good product as a result. It was a good experience.
I would recommend CTMP and Alibaba to anyone who needs TSS. The service, product, payment, and delivery are the very best.
Fast service, products exactly as described. Site was easy to navigate and communication was good. Will definitely order from Alibaba again.
The entire operation was according to expectations.
The provider acted with very clear and quick advice.
The freight was made at the promised time.
A highly recommended provider.
I purchased 1pc for a sample product. The staff (Ms. Anna) helped me from choosing to finish the payment with very good English and SUPER FRIENDLY SERVICE. Only one concern that the grip connector of the sample is a bit loose. They promised to improve the quality of the next lot. Let's see whether they can win my 5-stars review or not.
I received two sample chair covers from this supplier. The quality seems to me very good. I wanted to chair covers in WHITE, but received in light brown, so only 4 stars instead of 5.
Alibaba is a real and effective solution. Found a great seller/ manufacturer on Alibaba and with Alibaba system, all anxiety was nullified. Everything worked smoothly. Grateful.
Very smooth process. Was in communication with supplier throughout, and she was also very friendly and helpful.
Very Pleased. First time buyer so i had some doubt and wasn't sure if i made the right investestment, I am very impressed. Future Orders will be coming from me. A++++
Realice una compra, al comienzo lo hice con cierta incertidumbre, pero fue sencillo.
La recomiendo
Gracias
I received my item and i am so happy! Excellent product as describe. Very good seller! 100% recommended, 100% satisfied! Shipping very fast to French polynesia.
Paid through alibaba. Easy transaction with transparent process. Will shop again with confidence and will not hesitate to recommend for friends and family
I was very pleased with my transaction to purchase Evod Vape kits. The sales rep was very helpful and courteous and the merchandise received was excellent quality. Thank you.
The ordering process was very smooth! Every board i ordered was of exceptional build quality. Very happy!
Es un buen servicio una muy buena experiencia! Quiero encaminar mi negocio y seguir en el entendimiento como dueño y vendedor. Gracias por la oportunidad!
Everything went so smooth and document, with an update about payment and shipping highly recommended go trow Alibaba.
Very professional seller. Timely order process and shipping. Recommend to all in these industries. Will do business again.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.