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AlibabaReviews 13,810

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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Instant Feedback

202 reviews

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Canada
1 review
0 helpful votes
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Alibaba review
April 1, 2019

There is a learning curve with Alibaba and the message centre can be a a pain pretty crude by today's standards. Some messages quotes can't be deleted form the main msg page, Should be able to remove msgs & quotes & RFQ's when you are done with them. The process of payment was nice along with the updates. Bring the message centre up to standard and you will have a 5 star rating.

Date of experience: March 31, 2019
Virginia
1 review
0 helpful votes
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Great business overall
April 1, 2019

The product I recieved was in great condition. Not made of cheap material. Great boxing. I may go on and continue to do business with this company because of good customer service great product and shipping time

Date of experience: March 31, 2019
KR
1 review
0 helpful votes
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I made my first purchase in Alibaba. From the first purchase, I met a good factory and a good person, and got a good product as a result. It was a good experience.

Date of experience: March 31, 2019
Arkansas
1 review
0 helpful votes
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I would recommend CTMP and Alibaba to anyone who needs TSS. The service, product, payment, and delivery are the very best.

Date of experience: March 31, 2019
New Hampshire
1 review
0 helpful votes
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Good experience
April 1, 2019

Fast service, products exactly as described. Site was easy to navigate and communication was good. Will definitely order from Alibaba again.

Date of experience: March 31, 2019
Argentina
1 review
0 helpful votes
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Kebab Slicer
April 1, 2019

The entire operation was according to expectations.
The provider acted with very clear and quick advice.
The freight was made at the promised time.
A highly recommended provider.

Date of experience: March 31, 2019
Thailand
1 review
0 helpful votes
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I purchased 1pc for a sample product. The staff (Ms. Anna) helped me from choosing to finish the payment with very good English and SUPER FRIENDLY SERVICE. Only one concern that the grip connector of the sample is a bit loose. They promised to improve the quality of the next lot. Let's see whether they can win my 5-stars review or not.

Date of experience: March 31, 2019
Switzerland
1 review
0 helpful votes
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Chair covers
April 1, 2019

I received two sample chair covers from this supplier. The quality seems to me very good. I wanted to chair covers in WHITE, but received in light brown, so only 4 stars instead of 5.

Date of experience: March 31, 2019
Nigeria
1 review
0 helpful votes
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Great service
April 1, 2019

Alibaba is a real and effective solution. Found a great seller/ manufacturer on Alibaba and with Alibaba system, all anxiety was nullified. Everything worked smoothly. Grateful.

Date of experience: March 31, 2019
Kenya
1 review
0 helpful votes
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FLOATER PERFECT
April 1, 2019

Very smooth process. Was in communication with supplier throughout, and she was also very friendly and helpful.

Date of experience: March 31, 2019
Arkansas
1 review
0 helpful votes
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Very Pleased. First time buyer so i had some doubt and wasn't sure if i made the right investestment, I am very impressed. Future Orders will be coming from me. A++++

Date of experience: March 31, 2019
Colombia
1 review
0 helpful votes
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BUENA EXPERIENCIA
April 1, 2019

Realice una compra, al comienzo lo hice con cierta incertidumbre, pero fue sencillo.
La recomiendo
Gracias

Date of experience: March 30, 2019
Florida
1 review
0 helpful votes
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Excellent
March 30, 2019

Purchasing was very easy and very good and the company they are very helpful my representative is very nice and very sweet

Date of experience: March 30, 2019
PF
1 review
0 helpful votes
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Good product, goos seller
March 30, 2019

I received my item and i am so happy! Excellent product as describe. Very good seller! 100% recommended, 100% satisfied! Shipping very fast to French polynesia.

Date of experience: March 30, 2019
Michigan
1 review
0 helpful votes
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Good supplier
March 30, 2019

Paid through alibaba. Easy transaction with transparent process. Will shop again with confidence and will not hesitate to recommend for friends and family

Date of experience: March 30, 2019
Oklahoma
1 review
0 helpful votes
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Excellent Transaction
March 30, 2019

I was very pleased with my transaction to purchase Evod Vape kits. The sales rep was very helpful and courteous and the merchandise received was excellent quality. Thank you.

Date of experience: March 30, 2019
Washington
1 review
0 helpful votes
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Kingbrite quantum boards.
March 30, 2019

The ordering process was very smooth! Every board i ordered was of exceptional build quality. Very happy!

Date of experience: March 30, 2019
Florida
1 review
0 helpful votes
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Good very good
March 30, 2019

Es un buen servicio una muy buena experiencia! Quiero encaminar mi negocio y seguir en el entendimiento como dueño y vendedor. Gracias por la oportunidad!

Date of experience: March 30, 2019
California
1 review
0 helpful votes
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Amazing service
March 30, 2019

Everything went so smooth and document, with an update about payment and shipping highly recommended go trow Alibaba.

Date of experience: March 30, 2019
Bangladesh
1 review
0 helpful votes
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Happy to work with the supplier.
March 30, 2019

Very professional seller. Timely order process and shipping. Recommend to all in these industries. Will do business again.

Date of experience: March 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087