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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Si alguien duda de una envió mediante alibaba aunque el precio este ubicado en EXW y tengas que hacerte cargo del pago de aduanas, no tendrás problemas con tu envío en absoluto.
A good reference with variety of options from sellers make alibaba a good place to buy products online.
Awesome person to deal with and order was checked and process at every step of way. Very Professional approach to his clients. Thank you so much I really appreciated you service.
Great expierence in finding suppliers and build a communication via alibaba messanger.
Also great experience with alibaba trade assurance and rating the supplier.
You best believe I had a lot of anxiety and questions as a first time buyer on Alibaba. However, I was greeted with eager sales rep that not only answered my questions but were willing to take their time to walk me through the process of placing my first order. Overall, i'm very pleased.
Items were of good quality, but did not like the surprise "duty/taxes" fee that had to be paid to receive my shipment, $389!
My experience was very positive! Placing an order was so fast and easy, I am now using Alibaba for all my sourcing needs!
Good communication, shipping was quick, products are fine, will order again. Always had no issues with ali baba, very good deals on good products
Satisfied with service and product. I will definitely be ordering again. Professional and efficient service provided.
Estoy conforme con mis productos y con la atencion del vendedor.
El producto es de calidad y es como se ve en las imagenes.
Gracias por la buena atencion
Was good so far as I ordered and received it on time. It was safe as well especially receiving it in New Zealand
Great product! Soft and lightweight. Fashionable design and beautiful colours. Will use the service again. Highly recommended.
I am very happy with my first major order of custom parts. The process was very easy to get RFQ's and communicate with suppliers. Payment was easy. The website makes it very easy to business all over the world.
Alibaba has great customer service and manufacturers that are willing to work until the job is done!
This was my first experience buying in Alibaba and I can honestly say that Alibaba is a trusted, honest and helpful site. The whole process was made simple from start to finish. Alibaba offers services that protects you from payment to delivery, helps you finding verified and trusted suppliers and many other services that not many other sites offer. I will continue to do business with them and recommend other to this professional platform.
It is very convienint for me to buy and research goods with trust.
And also sellers are very friendly and fast responsive.
Everything went very well. I'm very happy about the company I traded with and it was easy to pay. I won't hesitate to use alibaba for further purchases for my company.
High-quality items & the seller very profession & nice.
He replied to me so fast and willing to help me with any issues.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members