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AlibabaReviews 13,706

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Brazil
1 review
0 helpful votes
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It was what I expected.
April 10, 2019

Product of high quality, in what is asked, I intend to do more business with the seller, because the product's veracity was respected, and the prose of delivery of the product, all very certain.

Date of experience: April 9, 2019
Belgium
1 review
0 helpful votes
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Perfect
April 10, 2019

Good platform for sellers and buyers, the payment system is good, without troubles buying and a good communication

Date of experience: April 9, 2019
Mexico
1 review
0 helpful votes
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Glossary or terms
April 10, 2019

I would like to have easily found a glossary of terms that facilitate the understanding of abbreviated words. For example: FOB

Date of experience: April 9, 2019
GB
1 review
0 helpful votes
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Verry good
April 10, 2019

Verry good and nice, color it is ok.
The packege it is in good condition.
The whole process of payment and transportation went well and it was safe.

Date of experience: April 9, 2019
California
1 review
1 helpful vote
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Placed two orders with two different vendors, one shipped incredibility fast and the other did not ship in the allotted time allowed so I canceled the order, took over three weeks (possibly longer) to get a refund.

Date of experience: April 9, 2019
Romania
1 review
1 helpful vote
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The Trade Assurance is a great tool for ordering the goods here on this platforme. Alibaba is a great place for oursourcing

Date of experience: April 9, 2019
Romania
1 review
1 helpful vote
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Best support
April 9, 2019

We buyed more times from this supplier and they support its great.
This team help us for get same other products from other China supplier.

Date of experience: April 9, 2019
Czechia
1 review
0 helpful votes
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Our first business. Certainly not the last. I can recommend the company and its products. All that was ordered was shipped. I must say that the negotiations with Mr Barry Xie were comfortable and completely professional. The realization of trade with this person is very simple. Shop at a great distance Europe - China is precise and perfect. I received the goods about 45 days after sending.
Barry Xie thank you very much for your cooperation. You are perfect.

Date of experience: April 9, 2019
Zambia
1 review
0 helpful votes
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Excellent
April 9, 2019

I am very happy with the way you handle your business please keep it up, you are a person who knows how to deal with your customers.

Date of experience: April 9, 2019
Pennsylvania
1 review
1 helpful vote
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Poppers
April 9, 2019

Good quality for what I bought. Person was nice to work with. I bought 50 of the product and they were very good and shipped quicker than I thought they would ship. Very happy

Date of experience: April 9, 2019
Canada
1 review
0 helpful votes
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Painless experience
April 9, 2019

Finding suppliers with Alibaba has become our primary source for contacts and product sourcing which has facilitated business development faster than any other method we employ.

Date of experience: April 9, 2019
France
1 review
1 helpful vote
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Muestras
April 9, 2019

The product arrived in perfect condition with all the colors that I ordered everything perfect thanks

Date of experience: April 9, 2019
Canada
1 review
1 helpful vote
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Great, first experience
April 9, 2019

New to this. The site makes it easy to get into business. Plus what a great selection of products! Communication is made easier.

Date of experience: April 9, 2019
Latvia
1 review
1 helpful vote
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Its easy to work like this..
April 9, 2019

Everything was nice and smooth. Seller was helpfull. Deal went fast and DHL delivered package from China to Latvia in few days... thank you..

Date of experience: April 9, 2019
Hong Kong
1 review
2 helpful votes
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Sample order
April 9, 2019

I am very grateful for their professional communication and responses to complete our sample order. I will continue to trust this company and will order a large quantity in the future.

Date of experience: April 9, 2019
Singapore
1 review
1 helpful vote
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Collar Pin
April 9, 2019

Wonderful experience in this order. Fast and professional. From the beginning till receiving process are good experience.

Date of experience: April 9, 2019
Philippines
1 review
2 helpful votes
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Happy camper...
April 9, 2019

The supplier, Carol Shang was very nice to communicate with. It was my very first order at Alibaba and she explained everything to me and gave me assurance.

Date of experience: April 9, 2019
China
1 review
0 helpful votes
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Received the goods.
April 9, 2019

Good quality is what we need. No disappointment. Next time I have the opportunity to hope to cooperate further.

Date of experience: April 9, 2019
GB
1 review
2 helpful votes
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Excellent service
April 9, 2019

I received excellent service while dealing with a supplier on Alibaba. My questions were answered promptly and efficiently, the supplier made me feel valued.

Date of experience: April 8, 2019
Utah
1 review
1 helpful vote
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Quick shipping
April 9, 2019

Really please with the fast shipping, the patterns are really colorful and the fabric is soft and thin.

Date of experience: April 8, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087