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AlibabaReviews 13,706

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Australia
1 review
2 helpful votes
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Good site
April 9, 2019

Alibaba helped out a lot, only issue is i got a lot of replys a little late... but otherwise its ok.

Date of experience: April 8, 2019
Texas
1 review
0 helpful votes
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Great
April 9, 2019

First time actually utilizing alibaba with my company and so far the vendors are great. I love the trade assurance where I don't have to worry about my orders. Will be doing a lot of business.

Date of experience: April 8, 2019
Tennessee
1 review
1 helpful vote
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My first order
April 9, 2019

Happy with my first order definitely I will make more order soon in Alibaba.

Good prices and good quality.

Date of experience: April 8, 2019
Singapore
1 review
1 helpful vote
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Great Platform
April 9, 2019

Easy to use and a great platform for buyers and sellers to meet. I'll be using AliBaba more often, it is easier to use for English speakers and the sellers here are more professional.

Date of experience: April 8, 2019
California
1 review
2 helpful votes
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Popcorn Popper order
April 9, 2019

It was a very seamless experience and I am happy we found a great supplier via Alibaba! Jeff from KUDA is super professional and replies very swiftly

Date of experience: April 8, 2019
Virginia
1 review
1 helpful vote
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Good Sourcing Site
April 9, 2019

Good Sourcing Site for my import business. If you need to import something from China, this site would help.

Date of experience: April 8, 2019
TW
1 review
2 helpful votes
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Nice Work Alibaba
April 9, 2019

Has always been very considerable to her users. I enjoyed searching for products, bargaining with sellers and making deals on it.

Date of experience: April 8, 2019
Mississippi
1 review
1 helpful vote
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Order Purchase
April 8, 2019

This was a great order experience. Order arrived in good shape and promptly. I will use again. Thanks

Date of experience: April 8, 2019
Mexico
1 review
3 helpful votes
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Excellent service
April 8, 2019

Excellent service, very kind and attentive, recommendable, everything arrived on time, the product of very good quality, excellent purchase

Date of experience: April 8, 2019
Australia
1 review
2 helpful votes
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Great Service!
April 8, 2019

Well done! Enjoyed using this service. I am using it again and again. I have told my friends about it.

Date of experience: April 8, 2019
Chile
1 review
2 helpful votes
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Excellent seller
April 8, 2019

Good seller, friendly and understandable. She always looks for a way to solve the problems quickly. When I ask questions about products, she is very agile and accurate in her answers :)

Date of experience: April 8, 2019
Canada
1 review
2 helpful votes
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Very secure and safe.
April 8, 2019

The security measures Alibaba employs make me feel safer about my online transactions.
They also offer you access to nearly countless products and suppliers.
It's a great platform for collaboration.

Date of experience: April 8, 2019
Texas
1 review
1 helpful vote
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Good service
April 8, 2019

I'm very happy with the service and I will continue my business with this sales person and company also I will advise to friends

Date of experience: April 8, 2019
Hawaii
1 review
1 helpful vote
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First time user
April 8, 2019

I am very pleased with my initial experiences on the Alibaba website. My orders have been processed accurately and in a timely manner. The site is pretty easy to navigate to find an applicable product. The manufacturers respond almost immediately and are very helpful. Payment is much more simple than I originally imagined and, so far, very secure. I'm enjoying the experience!

Date of experience: April 8, 2019
Saudi Arabia
1 review
1 helpful vote
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Convenient and Fast
April 8, 2019

Convenient way to get what I needed, helpful as the portal provides a secure way to communicate with suppliers, and being a first time buyer, it gave me the peace of mind that my purchase was guaranteed.

Date of experience: April 8, 2019
Saudi Arabia
1 review
2 helpful votes
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Good
April 8, 2019

Very good fast and able to find what I need, we will do so much orders via alibaba web site. We like it and I don't know why do I have to write 100 caracters but I'll fill the rest with numbers

Date of experience: April 8, 2019
Florida
1 review
2 helpful votes
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Outstanding products
April 8, 2019

Awesome product connections. Too awhile to swim through the suppliers since there are soooo many but when we found what we were looking for we got excellent company service

Date of experience: April 8, 2019
Australia
1 review
2 helpful votes
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Ordered Wax Stamps
April 8, 2019

Ordered wax stamps, the supplier was very easy to work with, very professional and exceptionally fast service. Product quality is great, very happy customer.

Date of experience: April 8, 2019
Texas
1 review
1 helpful vote
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Excellent platform
April 8, 2019

Excellent platform, trade insurance is a very good tool, which works very well and gives security when making the payment. Very good experience.

Date of experience: April 8, 2019
Malaysia
1 review
1 helpful vote
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Quality perfomed
April 8, 2019

Its good that Alibaba recommended this vendor. They were help full from the start and to the delivery of good. They also attend on sundays

Date of experience: April 8, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087