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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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First time actually utilizing alibaba with my company and so far the vendors are great. I love the trade assurance where I don't have to worry about my orders. Will be doing a lot of business.
Happy with my first order definitely I will make more order soon in Alibaba.
Good prices and good quality.
Easy to use and a great platform for buyers and sellers to meet. I'll be using AliBaba more often, it is easier to use for English speakers and the sellers here are more professional.
It was a very seamless experience and I am happy we found a great supplier via Alibaba! Jeff from KUDA is super professional and replies very swiftly
Good Sourcing Site for my import business. If you need to import something from China, this site would help.
Has always been very considerable to her users. I enjoyed searching for products, bargaining with sellers and making deals on it.
This was a great order experience. Order arrived in good shape and promptly. I will use again. Thanks
Excellent service, very kind and attentive, recommendable, everything arrived on time, the product of very good quality, excellent purchase
Well done! Enjoyed using this service. I am using it again and again. I have told my friends about it.
Good seller, friendly and understandable. She always looks for a way to solve the problems quickly. When I ask questions about products, she is very agile and accurate in her answers :)
The security measures Alibaba employs make me feel safer about my online transactions.
They also offer you access to nearly countless products and suppliers.
It's a great platform for collaboration.
I'm very happy with the service and I will continue my business with this sales person and company also I will advise to friends
I am very pleased with my initial experiences on the Alibaba website. My orders have been processed accurately and in a timely manner. The site is pretty easy to navigate to find an applicable product. The manufacturers respond almost immediately and are very helpful. Payment is much more simple than I originally imagined and, so far, very secure. I'm enjoying the experience!
Convenient way to get what I needed, helpful as the portal provides a secure way to communicate with suppliers, and being a first time buyer, it gave me the peace of mind that my purchase was guaranteed.
Very good fast and able to find what I need, we will do so much orders via alibaba web site. We like it and I don't know why do I have to write 100 caracters but I'll fill the rest with numbers
Awesome product connections. Too awhile to swim through the suppliers since there are soooo many but when we found what we were looking for we got excellent company service
Ordered wax stamps, the supplier was very easy to work with, very professional and exceptionally fast service. Product quality is great, very happy customer.
Excellent platform, trade insurance is a very good tool, which works very well and gives security when making the payment. Very good experience.
Its good that Alibaba recommended this vendor. They were help full from the start and to the delivery of good. They also attend on sundays
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.