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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fast shipping, excelent contact. Perfectly built. It is just a pleasure working with the product and dealing with the company! Clear advise
We are very satisfied with the order, the supplier treats his work qualitatively, everything is done at the best level, we will cooperate in the future!
I feel very safe and secure with Alibaba and I will continue to deal with them for a very long time. I also feel that my money is safe incase something went wrong with my order and for these reason, I am going to be doing a lot of business with Alibaba.
Thank you for all your help you're the best eyelashes are amazing I love them! Thank you for being super patient with me and answering all my questions. My packaging looks beautiful and everything is on point!
I am so pleased with this site. The products is of exceptional quality. The comunication with the suppliers is A+. Everything is good with your services.
Your Trade Assurance Payment service was a great one. E|everything was done in time and on time. My relationship with the supplier was also Great.
Alibaba.com is the safest and the best place for all your product needs! Very satisfied! If you not there, you should.
Very professional and quickly, good price good communication, and very good shipping and products, you can order with totaly trusty!
Trade Assurance is the most easiest, fastest and secure way for business relations between buyers and suppliers.
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I liked the way Alibaba constantly wrote personal reminders on the safeguards we should follow before hitting any approval button. For example, upon receipt of my parcel and visually inspecting it, I was so excited and I went to the page to confirm receipt of the goods, but there was the reminder... "Are you sure you want to confirm receipt before testing your goods?" I actually did not confirm at that time until a qualified installation was done, testing confirmed that the spare parts are working and then I confirmed.
Bravo alibaba...
I love this site as it connects us with all the suppliers from China with us. We can now easily deal with them and conduct our businesses widely.
Very good experience, and the vendor very helpful and professional
This ring is absolutely gorgeous! I have showered, done dishes, and gone to the pool and it is fine. It shines and sparkles like no other ring that I have. The shipping was super fast! I will definitely be buying from this company again.
Very good trade system. Good assurance, very fast payment system.
I will do business with alibaba. Thanks you
I will use Alibaba.com again, based off service. Great way for business owners to find suppliers for one off/ oem items & accessories.
The service was great, just interface is hard to find things, need some time to get used to, it lagged alot, and the link die very fast.
But in overall it was good experience
You all are wonderful. I'll definitely do business with you all. Supplier provided me with accurate content, fast shipping and handling, they were nice and profy
Satisfied with the product, thank you
Satisfied with the product, thank you
Satisfied with the product, thank you
Satisfied with the product, thank you
Its been a really good experience thus far and I look forward to receiving my other orders. Great work.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members