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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Fast shipping, excelent contact. Perfectly built. It is just a pleasure working with the product and dealing with the company! Clear advise
We are very satisfied with the order, the supplier treats his work qualitatively, everything is done at the best level, we will cooperate in the future!
I feel very safe and secure with Alibaba and I will continue to deal with them for a very long time. I also feel that my money is safe incase something went wrong with my order and for these reason, I am going to be doing a lot of business with Alibaba.
Thank you for all your help you're the best eyelashes are amazing I love them! Thank you for being super patient with me and answering all my questions. My packaging looks beautiful and everything is on point!
I am so pleased with this site. The products is of exceptional quality. The comunication with the suppliers is A+. Everything is good with your services.
Your Trade Assurance Payment service was a great one. E|everything was done in time and on time. My relationship with the supplier was also Great.
Alibaba.com is the safest and the best place for all your product needs! Very satisfied! If you not there, you should.
Very professional and quickly, good price good communication, and very good shipping and products, you can order with totaly trusty!
Trade Assurance is the most easiest, fastest and secure way for business relations between buyers and suppliers.
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I liked the way Alibaba constantly wrote personal reminders on the safeguards we should follow before hitting any approval button. For example, upon receipt of my parcel and visually inspecting it, I was so excited and I went to the page to confirm receipt of the goods, but there was the reminder... "Are you sure you want to confirm receipt before testing your goods?" I actually did not confirm at that time until a qualified installation was done, testing confirmed that the spare parts are working and then I confirmed.
Bravo alibaba...
I love this site as it connects us with all the suppliers from China with us. We can now easily deal with them and conduct our businesses widely.
Very good experience, and the vendor very helpful and professional
This ring is absolutely gorgeous! I have showered, done dishes, and gone to the pool and it is fine. It shines and sparkles like no other ring that I have. The shipping was super fast! I will definitely be buying from this company again.
Very good trade system. Good assurance, very fast payment system.
I will do business with alibaba. Thanks you
I will use Alibaba.com again, based off service. Great way for business owners to find suppliers for one off/ oem items & accessories.
The service was great, just interface is hard to find things, need some time to get used to, it lagged alot, and the link die very fast.
But in overall it was good experience
You all are wonderful. I'll definitely do business with you all. Supplier provided me with accurate content, fast shipping and handling, they were nice and profy
Satisfied with the product, thank you
Satisfied with the product, thank you
Satisfied with the product, thank you
Satisfied with the product, thank you
Its been a really good experience thus far and I look forward to receiving my other orders. Great work.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.