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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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This was my first order through Alibaba. Living in the US I was a bit apprehensive about ordering but everything worked quite well. The product exceeded my expectations and it arrived much sooner than I had expected.
Provide good service and straight forward. They kep me inform of all the buying processes all the time.
Debo confesar que al principio tenia algo de miedo, porque algún tipo de estafa, pero ha sido todo lo contrario, excelente servicio, eso si debes saber elegir a tu proveedor.
I was informed of everything that was going on with my orders. It was a very pleasant experience. Alibaba also provided me with the information to make an intelligent choice of what vendor I wanted to use. I highly recommend this company.
Alibaba's Trade Assurance is piece of mind for buyers like us. Appreciate they offer inspection and payment guarantee service.
Thank you Alibaba.
The ordering process is confusing, maybe translation is a problem.
We are accostumed to buy in Amazon and ebay and those sites are very straightforward, simple and with very little field to confussion.
Amazing quality products and incredible customer service. Highly recommended supplier. This is not the first time using this suppliers, we are extremely happy with the products and service.
Good experience, satisfactory response time easy transaction, excellent quality product, very attentive seller.
Fast shipping and great product, quality of products its premium definetly i will buy again, shipping takes 7 seven days to arrive, communication was fluid.
All very safe and calm! I always go to buy in alibaba gives a lot of security and that I'm in Chile, you can buy quiet you will not regret just see the scores of sellers
The shipping was fast and on time. They didn't pay attention to the small details such as the lines on the watch. It is different than the photo they showed me. Other than that the watches are okay.
Easy to use.
Items bought so far came in good condition and are what I had ordered.
Easy to communicate with the suppliers and they are always willing to assist.
Great for prices, site is a bit hard to navigate, they send too many junk mail emails. But besides that it does the trick.
This company should be very proud of their employees and products offering great prices fast service and excellent communications!
High quality products, fast delivery, professional team.
Fully recommended!
It is easy to communicate and find products and suppliers.
You feel safe at all times, all very well organized to ensure the good experience of the client
It very easy to find good product from good supplier it make my business growth i'm very happy from alibaba
I wanted to buy a part for the advertised price, the seller then changed the price to much higher. I contacted customer service and they just refused and gave me a runaround even after i showed evidence of the fact.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members