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AlibabaReviews 13,683

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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California
1 review
0 helpful votes
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I have been trading through Alibaba for some time now and I can say it's secure, reliable, and life changing.

Date of experience: April 11, 2019
RU
1 review
2 helpful votes
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Jason Pan
April 11, 2019

I order molybdenum and tungsten wire is not the first year from this seller. All satisfied! Order molybdenum and tungsten wire is not the first year from this seller. All satisfied!

Date of experience: April 11, 2019
KR
1 review
0 helpful votes
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Nice goods
April 11, 2019

I feel great satisfaction with the product.
This product is of high value when compared to price and performance.

Date of experience: April 11, 2019
Serbia
1 review
1 helpful vote
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Vary good
April 11, 2019

Quick order, no problem with supplier, easy for use, full confidence, big choice of supplier. Good chat and communication with supplier

Date of experience: April 11, 2019
Hungary
1 review
1 helpful vote
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Excellent supplier!
April 11, 2019

The product is working 100% and delivery was very quick and good. We had some issues at custom clearance, but the supplier acted very quickly and solved it for us. Packaging, presentation and accessories are all 100% good. Very like the box of the product!

Date of experience: April 10, 2019
South Africa
1 review
1 helpful vote
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First time buyer
April 11, 2019

I am very impressed with Alibaba, the website works well and the security with login is very good.
The Seller I worked with is very impressive and the product is very good quality.

Date of experience: April 10, 2019
Ukraine
1 review
0 helpful votes
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первый заказ
April 11, 2019

Заказывал первый раз, переживал. Все пришло, все хорошо я доволен))
Товар хорошего качества, пришел довольно быстро

Date of experience: April 10, 2019
Malaysia
1 review
1 helpful vote
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Timely received my order
April 11, 2019

It was my first experience to buy online through Alibaba. It was good experience. Received item on time.

Date of experience: April 10, 2019
Kazakhstan
1 review
1 helpful vote
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"Once Upon a Time There..."
April 11, 2019

I was have the best experience i can think of to get on my first time on Alibaba.com

I got so good experience and good communication whit the seller Ada Liu

Date of experience: April 10, 2019
Illinois
1 review
0 helpful votes
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Easy, worldly.
April 11, 2019

I have access to suppliers from around the world through this web utility. It has been easy to manage and I execute deals with confidence. I'm actually amazed at how easy it is to import a multitude of goods with total compliance to my USA market. Five Stars!

Date of experience: April 10, 2019
Japan
1 review
1 helpful vote
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Dealing with Alibaba is been one hell of a rollercoaster ride. Impossible to find a human to talk with let alone file a complaint. You send messages, zero replies. I have been scammed tons of thousand dollars by some of the suppliers here. The scammers get away with it because Alibaba does nothing about it. My confidence level with Alibaba now is almost zero.

Date of experience: April 10, 2019
Minnesota
1 review
1 helpful vote
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Good job
April 11, 2019

Great job. Quickly and professionally. For business is very good fast and accurate. All operations were controlled. And you know what the goods where it is.

Date of experience: April 10, 2019
New York
1 review
0 helpful votes
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Great experiance
April 11, 2019

Easy to manage and very well organized. Hopefully, my future orders will be smooth and fast as well.

Date of experience: April 10, 2019
Connecticut
1 review
1 helpful vote
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Good supplier
April 11, 2019

Samples came in exactly as planned. Good service and quality product. They were received in good order in the shipper carton. The produce performs as expected and is molded in high quality polished molds.

Date of experience: April 10, 2019
Argentina
1 review
0 helpful votes
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EXELENTE
April 11, 2019

El producto es el indicado que compre y el tiempo de entrega fue correcto, seguire comprando por alibaba! Muchas gracias

Date of experience: April 10, 2019
California
1 review
1 helpful vote
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New and satisfied Alibaba user
April 11, 2019

This was my first order through Alibaba. Living in the US I was a bit apprehensive about ordering but everything worked quite well. The product exceeded my expectations and it arrived much sooner than I had expected.

Date of experience: April 10, 2019
Mexico
1 review
0 helpful votes
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Great and smoth transations.
April 11, 2019

Provide good service and straight forward. They kep me inform of all the buying processes all the time.

Date of experience: April 10, 2019
Peru
1 review
0 helpful votes
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Primer Pedido
April 11, 2019

Debo confesar que al principio tenia algo de miedo, porque algún tipo de estafa, pero ha sido todo lo contrario, excelente servicio, eso si debes saber elegir a tu proveedor.

Date of experience: April 10, 2019
New Jersey
1 review
0 helpful votes
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Overall Experience
April 11, 2019

I was informed of everything that was going on with my orders. It was a very pleasant experience. Alibaba also provided me with the information to make an intelligent choice of what vendor I wanted to use. I highly recommend this company.

Date of experience: April 10, 2019
New Jersey
2 reviews
0 helpful votes
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Excellent
April 11, 2019

Alibaba's Trade Assurance is piece of mind for buyers like us. Appreciate they offer inspection and payment guarantee service.

Thank you Alibaba.

Date of experience: April 10, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087