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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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I have been trading through Alibaba for some time now and I can say it's secure, reliable, and life changing.
I order molybdenum and tungsten wire is not the first year from this seller. All satisfied! Order molybdenum and tungsten wire is not the first year from this seller. All satisfied!
I feel great satisfaction with the product.
This product is of high value when compared to price and performance.
The product is working 100% and delivery was very quick and good. We had some issues at custom clearance, but the supplier acted very quickly and solved it for us. Packaging, presentation and accessories are all 100% good. Very like the box of the product!
I am very impressed with Alibaba, the website works well and the security with login is very good.
The Seller I worked with is very impressive and the product is very good quality.
Заказывал первый раз, переживал. Все пришло, все хорошо я доволен))
Товар хорошего качества, пришел довольно быстро
It was my first experience to buy online through Alibaba. It was good experience. Received item on time.
I was have the best experience i can think of to get on my first time on Alibaba.com
I got so good experience and good communication whit the seller Ada Liu
I have access to suppliers from around the world through this web utility. It has been easy to manage and I execute deals with confidence. I'm actually amazed at how easy it is to import a multitude of goods with total compliance to my USA market. Five Stars!
Dealing with Alibaba is been one hell of a rollercoaster ride. Impossible to find a human to talk with let alone file a complaint. You send messages, zero replies. I have been scammed tons of thousand dollars by some of the suppliers here. The scammers get away with it because Alibaba does nothing about it. My confidence level with Alibaba now is almost zero.
Great job. Quickly and professionally. For business is very good fast and accurate. All operations were controlled. And you know what the goods where it is.
Easy to manage and very well organized. Hopefully, my future orders will be smooth and fast as well.
Samples came in exactly as planned. Good service and quality product. They were received in good order in the shipper carton. The produce performs as expected and is molded in high quality polished molds.
This was my first order through Alibaba. Living in the US I was a bit apprehensive about ordering but everything worked quite well. The product exceeded my expectations and it arrived much sooner than I had expected.
Provide good service and straight forward. They kep me inform of all the buying processes all the time.
Debo confesar que al principio tenia algo de miedo, porque algún tipo de estafa, pero ha sido todo lo contrario, excelente servicio, eso si debes saber elegir a tu proveedor.
I was informed of everything that was going on with my orders. It was a very pleasant experience. Alibaba also provided me with the information to make an intelligent choice of what vendor I wanted to use. I highly recommend this company.
Alibaba's Trade Assurance is piece of mind for buyers like us. Appreciate they offer inspection and payment guarantee service.
Thank you Alibaba.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.