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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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This is my frist Experience on Alibaba. I am very pleased! Product was great and had a great support from Arvin at Danny Handbags. Will definitly deal with them again!
I am very satisfied with Alibaba. Everything was on point. The costomer service, the shipment, the prce. Very good recommendations from the company too
Signing in on Alibaba is always a problem, several security codes needed before can sign in. As my favourite supplier is on Alibaba I deal with this stress.
Took the leap and had a wonderful first experience with Alibaba. All the information was available for me to make a good decision for a supplier. The supplier I had chosen is and was awesome from start to finish. I will be doing more business with them in the future. The transaction was completely streamlined and simple through Alibaba, making my first experience easy, stress-free and enjoyable. Thank you
It was very easy to submit an RFQ, send/receive messages from suppliers and to order samples. I recommend using both the web app and the mobile app.
Los productos son de buena calidad compatible en el mercado internacional y si puedo recalcar que hay que mejorar un los sistemas logísticos para envíos de mercaderías urgentes pues son muy elevados los costos. Saludos desde Perú.
This is the first time I buy from Alibaba.
I'm still learning to navigate the site.
So far, nothing to complain about. Very professional and excellent service.
Thank you
I call the website to check from every supplier before he published on the website, to make every buyer very comfortable from any supplier before he contact him
Fantastic experience! Jenna was great to work with. She was very professional and extremely responsive. The jerseys we got were of great quality! I would definitely do business with them again.
Very good communication, very good help in choosing the sizes and very helpful in the the process in total. Will certainly buy from again, and I'm even planning my next order as i'm writing this review.
The item arrived in a good carton box in a timely manner. The product is high-quality and very nice. I really Like it!
My experience with alibaba has always been excellent. Its not my first time to use Alibaba. I have used them before when I wanted a generator.
Thank you
Thanks to Alibaba, Eli Hair and Joney for a wonderful service from choosing the hair to delivery everything was on point.
The product of excellent quality. Very responsive sales manager. Received the goods quickly and in excellent condition.
It was a pleasure to do business!
Ceramic rods of this Great product, perfect communication, many thanks!
The service is very quick and the products are good qualities. Really recommend alibaba for international transaction
With no experience but a clear idea, we nervously began this transaction. Clear communication and advice allowed us to end up with a product that was perfect! Thank You
My experience have truly reach high levels. Great customerservice, easy to use and find what you need for your company. Everything is made in a way to give the customer and the seller a high standard plattform to work on and get new contacts and make deals.
The supplier is always good and on time response to every question. The machine and parts quality is top brand. Fully satisfied with the quality and service
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.