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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Its very easy to purchase via Alibaba. The suppliers have a very high response rate and I feel safe in making a purchase. The products I have purchased for our UK based business have been of excellent quality, delivered quickly and the service has been exemplarary.
Always available very good quality also products on time and very kindly. I definitly recomend this company
I found a supplier very quickly and was able to have custom parts manufactured very quickly with very high quality.
I am very satisfied!
Ivy is amazing her customer service and shipping is A1. I order almost everyday very satisfied customer for life... I
Good quality product. Great experience with the seller. Good communicator. Excellent service. Responds to inquires and disputes quickly. Looking forward to doing business in the future.
Fast, Easy and Secure. User Friendly Applications. Wide selection of supplier.
Friendly staff. We are using alibaba for almost 10 years now so far we all have a successfull cooperation from my supplier.
Great service and beautiful hair. It didn't take long to get my hair. I was told 2 days and it came on time.
All my questions were answered. I located the correct product. Customer service was very responsive and delivery was expedited. Would buy again!
Great and fast service. Secure payment with an endless opportunity to find product.
Communication with supplier easy and clear.
Very Good Product & Professional communication...
Delivery time was as said,
Reasonable price.
Helpful staff.
It was a bit difficult to understand the purchase process but it is a great page to do business. I am very pleased
My experience was wonderful from beginning to the end of the process. I will definitely do more business through Alibaba!
Danke gerne wieder schnell unkompliziert bestelle gerne wieder zu empfehlen bis zu nächster Bestellung
Excelente todo, la atencion y respuestas en los mensajes, la entrega de mis productos fue de lo mejor a tiempo y todo muy bien
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Fast communication, excellent service. At first I was afraid of suppliers from China, since I had never worked with China. But we will continue cooperation with this company.
Good communication about orders, willing to do business again, easy to order and track orders and payments
Great platform to reach out to hundreds of qualified suppliers. The time of reply is very quick.
It's very benefital to have the opportunity to set suitable filters when looking for suppliers. Thanks
First order went very smoothly, goods arrived in excellent condition. Good communication with the seller - fast responses.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.