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AlibabaReviews 13,683

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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GB
1 review
0 helpful votes
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UK Buyer
April 18, 2019

Its very easy to purchase via Alibaba. The suppliers have a very high response rate and I feel safe in making a purchase. The products I have purchased for our UK based business have been of excellent quality, delivered quickly and the service has been exemplarary.

Date of experience: April 16, 2019
Mexico
1 review
0 helpful votes
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Very profesional company
April 18, 2019

Always available very good quality also products on time and very kindly. I definitly recomend this company

Date of experience: April 16, 2019
California
1 review
0 helpful votes
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Great Service and Communication
April 18, 2019

I found a supplier very quickly and was able to have custom parts manufactured very quickly with very high quality.

I am very satisfied!

Date of experience: April 16, 2019
Louisiana
1 review
0 helpful votes
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Amazing customer service
April 18, 2019

Ivy is amazing her customer service and shipping is A1. I order almost everyday very satisfied customer for life... I

Date of experience: April 16, 2019
Colorado
1 review
0 helpful votes
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Good quality product. Great experience with the seller. Good communicator. Excellent service. Responds to inquires and disputes quickly. Looking forward to doing business in the future.

Date of experience: April 16, 2019
PG
1 review
0 helpful votes
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Alibaba Experience
April 18, 2019

Fast, Easy and Secure. User Friendly Applications. Wide selection of supplier.
Friendly staff. We are using alibaba for almost 10 years now so far we all have a successfull cooperation from my supplier.

Date of experience: April 16, 2019
Georgia
2 reviews
0 helpful votes
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Great service and beautiful hair
April 18, 2019

Great service and beautiful hair. It didn't take long to get my hair. I was told 2 days and it came on time.

Date of experience: April 16, 2019
Connecticut
1 review
0 helpful votes
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Great!
April 18, 2019

Perfect order very happy beautiful doll will order from your company again fast shipping. Thank you so much.

Date of experience: April 16, 2019
Canada
1 review
0 helpful votes
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All my questions were answered. I located the correct product. Customer service was very responsive and delivery was expedited. Would buy again!

Date of experience: April 16, 2019
GB
1 review
0 helpful votes
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Fast
April 18, 2019

Great and fast service. Secure payment with an endless opportunity to find product.
Communication with supplier easy and clear.

Date of experience: April 16, 2019
AE
1 review
0 helpful votes
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Very Good Product & Professional communication...

Delivery time was as said,

Reasonable price.

Helpful staff.

Date of experience: April 16, 2019
Mexico
1 review
0 helpful votes
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Great page for business
April 18, 2019

It was a bit difficult to understand the purchase process but it is a great page to do business. I am very pleased

Date of experience: April 16, 2019
Texas
1 review
0 helpful votes
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First order
April 18, 2019

My experience was wonderful from beginning to the end of the process. I will definitely do more business through Alibaba!

Date of experience: April 16, 2019
Germany
1 review
0 helpful votes
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Super
April 18, 2019

Danke gerne wieder schnell unkompliziert bestelle gerne wieder zu empfehlen bis zu nächster Bestellung

Date of experience: April 16, 2019
Colombia
1 review
0 helpful votes
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Excelente
April 18, 2019

Excelente todo, la atencion y respuestas en los mensajes, la entrega de mis productos fue de lo mejor a tiempo y todo muy bien

Date of experience: April 16, 2019
Hong Kong
1 review
0 helpful votes
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Nil
April 16, 2019

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Date of experience: April 16, 2019
Israel
1 review
0 helpful votes
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Fast communication, excellent service. At first I was afraid of suppliers from China, since I had never worked with China. But we will continue cooperation with this company.

Date of experience: April 16, 2019
California
1 review
0 helpful votes
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Good communication about orders, willing to do business again, easy to order and track orders and payments

Date of experience: April 16, 2019
Germany
1 review
0 helpful votes
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Great platform to reach out to hundreds of qualified suppliers. The time of reply is very quick.
It's very benefital to have the opportunity to set suitable filters when looking for suppliers. Thanks

Date of experience: April 16, 2019
AE
1 review
0 helpful votes
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Good first experience
April 18, 2019

First order went very smoothly, goods arrived in excellent condition. Good communication with the seller - fast responses.

Date of experience: April 16, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087