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AlibabaReviews 13,683

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Romania
1 review
1 helpful vote
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New user
April 18, 2019

Very satisfied with the platform. Easy, safe and professional in the same time. I'm starting a new bussiness and Alibaba.com is the "the friend" that you need in the beggining and you can trust 100%.

Date of experience: April 17, 2019
Colorado
1 review
1 helpful vote
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Custom Socks
April 18, 2019

Olivia at Haining Firebird was so helpful! She did a great job. The sock sample is irresistable. Must place order now!

Date of experience: April 17, 2019
Texas
1 review
1 helpful vote
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The process of securing my first sample order was easy, seemless, and without incident. I now feel 100% confident in the technology tools and the security of Aliababa.

Date of experience: April 17, 2019
Kenya
1 review
1 helpful vote
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AWESOME
April 18, 2019

Alibaba has never disappointed! All the supplier i have dealt with in the past via this platform are awesome! Thanks Alibaba you are the best!

Date of experience: April 17, 2019
Florida
1 review
0 helpful votes
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First Time Order
April 18, 2019

The experience was postive, very smooth process, well explained and the product arrived on time and as advertised.

Date of experience: April 17, 2019
Washington
1 review
1 helpful vote
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All is right
April 18, 2019

All is right. Good support. All is right. Good support. All is right. Good support.
Fast

Date of experience: April 17, 2019
New York
1 review
1 helpful vote
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Meat Thermometer
April 18, 2019

A good experience for the first time. Looking forward to working with supplier. I like how simple yet professional the product is. I can't wait to test it out and see how it stands up.

Date of experience: April 17, 2019
North Macedonia
1 review
1 helpful vote
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It is obvious that Alibaba people work hard to achieve their goal. But most of all, it is nice to see that their goal is very clear and a true breaktrough for international trade and society.

Date of experience: April 17, 2019
Kazakhstan
1 review
1 helpful vote
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I work with Alibaba relatively recently, but I am very glad that it was here that I found what I need. The site is very well designed, easy to find, has all the necessary information about products, suppliers. It is also very important for me that there is consumer protection.

Date of experience: April 17, 2019
Massachusetts
1 review
1 helpful vote
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Excellent Sellers
April 18, 2019

Found excellent suppliers here on Alibaba who have delivered time and again the goods I need. Find a supplier that's been on the website for several years and that will give u an indication as to whether or not they are reliable.

Date of experience: April 17, 2019
South Africa
1 review
0 helpful votes
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Great Platform
April 18, 2019

Great place to get your shopping done, convenient and secure. Easy to find products that you love, Shopping is secure and communication is great.

Date of experience: April 17, 2019
GB
1 review
0 helpful votes
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First order from Alibaba
April 18, 2019

I had no idea how to do anything but the woman I was dealing with sorted out shipping, delivered to my door duty paid, and everything went extremely smoothly. I had confidence to pay due to the Alibaba guarantee, and I was able to transfer to a UK bank account that then sent the money to China, making transaction costs low. Very pleased and would use Alibaba again.

Date of experience: April 17, 2019
Germany
1 review
0 helpful votes
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Good Communication, Good Product
April 18, 2019

The Communication with the supplier was easy and good. It would be better, if there were a translation tool inside the Chat

Date of experience: April 17, 2019
Italy
1 review
0 helpful votes
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Great
April 18, 2019

Good company, easy to do business with chinese factories, easy to communication with company, we find better company

Date of experience: April 17, 2019
France
1 review
0 helpful votes
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Perfect
April 18, 2019

A real dream to manage efficiently
Order has been defined, processed and delivered on time, with permanent communication channel opened

Date of experience: April 17, 2019
Singapore
1 review
0 helpful votes
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Very happy first experience with alibaba... the supplier was very professional and trustworthy... will definitely be ordering again using Alibaba.com and with this supplier

Date of experience: April 17, 2019
France
1 review
0 helpful votes
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Nice Led Products
April 18, 2019

Very good quality Led Stripes, and very good advice from the seller,

Highly recommended seller, ill will buy more in the futur

Date of experience: April 17, 2019
BN
1 review
0 helpful votes
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Good sourcing website
April 18, 2019

Good product sourcing platform. You can find anything here, just have to find the right supplier...

Date of experience: April 17, 2019
India
1 review
0 helpful votes
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Very good product
April 18, 2019

Wonderful experience. Product was up to my satisfaction level. Very friendly staff. Purchasing was very simple, feels like buying from my hometown.

Date of experience: April 17, 2019
Australia
1 review
0 helpful votes
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Excellent fast transaction
April 18, 2019

Communications are quick and easy, and the Message Centre keeps everything easily in place.
The Guaranteed delivery and purchase protection makes transacting internationally a much more confident process
Thanks very much.

Date of experience: April 16, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087