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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Very satisfied with the platform. Easy, safe and professional in the same time. I'm starting a new bussiness and Alibaba.com is the "the friend" that you need in the beggining and you can trust 100%.
Olivia at Haining Firebird was so helpful! She did a great job. The sock sample is irresistable. Must place order now!
The process of securing my first sample order was easy, seemless, and without incident. I now feel 100% confident in the technology tools and the security of Aliababa.
The experience was postive, very smooth process, well explained and the product arrived on time and as advertised.
All is right. Good support. All is right. Good support. All is right. Good support.
Fast
A good experience for the first time. Looking forward to working with supplier. I like how simple yet professional the product is. I can't wait to test it out and see how it stands up.
It is obvious that Alibaba people work hard to achieve their goal. But most of all, it is nice to see that their goal is very clear and a true breaktrough for international trade and society.
I work with Alibaba relatively recently, but I am very glad that it was here that I found what I need. The site is very well designed, easy to find, has all the necessary information about products, suppliers. It is also very important for me that there is consumer protection.
Found excellent suppliers here on Alibaba who have delivered time and again the goods I need. Find a supplier that's been on the website for several years and that will give u an indication as to whether or not they are reliable.
Great place to get your shopping done, convenient and secure. Easy to find products that you love, Shopping is secure and communication is great.
I had no idea how to do anything but the woman I was dealing with sorted out shipping, delivered to my door duty paid, and everything went extremely smoothly. I had confidence to pay due to the Alibaba guarantee, and I was able to transfer to a UK bank account that then sent the money to China, making transaction costs low. Very pleased and would use Alibaba again.
The Communication with the supplier was easy and good. It would be better, if there were a translation tool inside the Chat
Very happy first experience with alibaba... the supplier was very professional and trustworthy... will definitely be ordering again using Alibaba.com and with this supplier
Very good quality Led Stripes, and very good advice from the seller,
Highly recommended seller, ill will buy more in the futur
Good product sourcing platform. You can find anything here, just have to find the right supplier...
Wonderful experience. Product was up to my satisfaction level. Very friendly staff. Purchasing was very simple, feels like buying from my hometown.
Communications are quick and easy, and the Message Centre keeps everything easily in place.
The Guaranteed delivery and purchase protection makes transacting internationally a much more confident process
Thanks very much.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.