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AlibabaReviews 13,683

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,349
value
1,326
shipping
1,319
returns
772
quality
1,301
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Instant Feedback

202 reviews

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Washington
1 review
0 helpful votes
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My experience ordering through Alibaba.com has been great. The trade assurance gives small business owner a since of security on there order that you cant always get on sites like ebay.

Date of experience: April 17, 2019
New Zealand
1 review
0 helpful votes
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Great service
April 19, 2019

Easy quick and friendly communication was honest friendly and completely professional could not find any fault

Date of experience: April 17, 2019
California
1 review
0 helpful votes
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Found just what I needed
April 19, 2019

Found just what I needed and very competitive pricing! Will be ordering more products in the near future

Date of experience: April 17, 2019
Connecticut
1 review
0 helpful votes
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First good impression!
April 19, 2019

I was very pleased with my custom wristbands vendor Shanghai Ren Yi Industrial Co., Ltd. My agent Charles was friendly, knowledgable and honest.
I had an amazing first purchase.

Date of experience: April 17, 2019
Kansas
1 review
0 helpful votes
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Outstanding service and product
April 19, 2019

From first contact of completion of sale, excellent service, fast shipping and product is as decribed

Date of experience: April 17, 2019
Oklahoma
1 review
0 helpful votes
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Vape mod battery, good experience
April 19, 2019

Alibaba is a good site and with a little work it could be better. The user interface is a little confusing. There is no way that I have found to delete a RFQ once you have made a request for a quote and deleting a conversation is hit or miss. I would also like a way to report abuses to the system, such as being contacted off alibaba through email or whatsapp. I will be using them again.

Date of experience: April 17, 2019
Argentina
1 review
0 helpful votes
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Building Trust
April 19, 2019

It is my third experience as a buyer in Alibaba, every time I feel more confident as I always use Trade Assurance Orders.

Date of experience: April 17, 2019
GB
1 review
0 helpful votes
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Go for verified gold suppliers with trade assurance on. Don't expect products that are exceptionally cheap to be quality. But if you're willing to wait, you can get incredible quality things at half the price of retail pretty easily.

Date of experience: April 17, 2019
New York
1 review
0 helpful votes
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Service
April 19, 2019

I like Alibaba service. Their portals is easy to maneuver and the trade assurance service is excellent and make you feel more secure in the execution of your transactions.

Date of experience: April 17, 2019
Michigan
1 review
0 helpful votes
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Very Happy Customer
April 19, 2019

Excellent! First time I ordered something from this firm. Will order again. Lisa, salesperson extremely professional. Bags were very nice.

Date of experience: April 17, 2019
Philippines
1 review
0 helpful votes
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Fist
April 19, 2019

Great! My first on Alibaba but so far great service. I will still search and use this platform for more suppliers and latest items

Date of experience: April 17, 2019
Australia
1 review
0 helpful votes
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Plastic grips
April 19, 2019

Very satisfied. We were dealing with Alice and she is great to deal with. Answered our questions immediately and was very professional.

Date of experience: April 17, 2019
Canada
1 review
0 helpful votes
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Amazing
April 19, 2019

Another successful amazing high quality order. Thank you jimmy for all your amazing work. We will certainly be ordering again

Date of experience: April 17, 2019
Argentina
1 review
0 helpful votes
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Excelente
April 19, 2019

Un poco complicado el sistema de compra, un poco engorroso, pero al enviar la orden de compra el proveedor se hace mas fácil, se simplifica mucho la forma de comprar y pagar el producto.

Date of experience: April 17, 2019
Colorado
1 review
0 helpful votes
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The site is easy to navigate and use, as well as provides great buyer protection services. My transaction went smooth and I look forward to ordering through Alibaba in the future.

Date of experience: April 17, 2019
Norway
1 review
0 helpful votes
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Summer bag buy.
April 19, 2019

I am very pleased with they city bank pay metode and the Trade center. This give me the opportunity to buy safe from a new supplier.

Date of experience: April 17, 2019
Brazil
1 review
0 helpful votes
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Excelente
April 19, 2019

Foi a primeira e compra e me senti muito bem amparado, mesmo tratando em linguas distintas (portugues/ingles/chines) consegui manter uma excelente comunicação com o vendedor, que prestou um excelente atendimento

Date of experience: April 17, 2019
Florida
1 review
0 helpful votes
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Very Good Experience
April 19, 2019

Very Good Experience transaction very smooth
Very Good Experience transaction very smooth
Very Good Experience transaction very smooth

Date of experience: April 17, 2019
California
1 review
1 helpful vote
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Excellent Platform
April 18, 2019

My experience with Alibaba has been outstanding. The only reason I gave it 4 stars instead of 5 is because the messenger platform is not the easiest to use. You have to play around with it to scroll up and look for old messages. Other than that, the value and ease I've received from Alibaba.com is great

Date of experience: April 17, 2019
New York
1 review
1 helpful vote
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Good New Relationship
April 18, 2019

Look forward to doing more business on platform. Happy with company's they have on platform, hopefully any issues with some company's Alibaba will handle positive

Date of experience: April 17, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087