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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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My experience ordering through Alibaba.com has been great. The trade assurance gives small business owner a since of security on there order that you cant always get on sites like ebay.
Easy quick and friendly communication was honest friendly and completely professional could not find any fault
Found just what I needed and very competitive pricing! Will be ordering more products in the near future
I was very pleased with my custom wristbands vendor Shanghai Ren Yi Industrial Co., Ltd. My agent Charles was friendly, knowledgable and honest.
I had an amazing first purchase.
From first contact of completion of sale, excellent service, fast shipping and product is as decribed
Alibaba is a good site and with a little work it could be better. The user interface is a little confusing. There is no way that I have found to delete a RFQ once you have made a request for a quote and deleting a conversation is hit or miss. I would also like a way to report abuses to the system, such as being contacted off alibaba through email or whatsapp. I will be using them again.
It is my third experience as a buyer in Alibaba, every time I feel more confident as I always use Trade Assurance Orders.
Go for verified gold suppliers with trade assurance on. Don't expect products that are exceptionally cheap to be quality. But if you're willing to wait, you can get incredible quality things at half the price of retail pretty easily.
I like Alibaba service. Their portals is easy to maneuver and the trade assurance service is excellent and make you feel more secure in the execution of your transactions.
Excellent! First time I ordered something from this firm. Will order again. Lisa, salesperson extremely professional. Bags were very nice.
Great! My first on Alibaba but so far great service. I will still search and use this platform for more suppliers and latest items
Very satisfied. We were dealing with Alice and she is great to deal with. Answered our questions immediately and was very professional.
Un poco complicado el sistema de compra, un poco engorroso, pero al enviar la orden de compra el proveedor se hace mas fácil, se simplifica mucho la forma de comprar y pagar el producto.
The site is easy to navigate and use, as well as provides great buyer protection services. My transaction went smooth and I look forward to ordering through Alibaba in the future.
I am very pleased with they city bank pay metode and the Trade center. This give me the opportunity to buy safe from a new supplier.
Foi a primeira e compra e me senti muito bem amparado, mesmo tratando em linguas distintas (portugues/ingles/chines) consegui manter uma excelente comunicação com o vendedor, que prestou um excelente atendimento
Very Good Experience transaction very smooth
Very Good Experience transaction very smooth
Very Good Experience transaction very smooth
My experience with Alibaba has been outstanding. The only reason I gave it 4 stars instead of 5 is because the messenger platform is not the easiest to use. You have to play around with it to scroll up and look for old messages. Other than that, the value and ease I've received from Alibaba.com is great
Look forward to doing more business on platform. Happy with company's they have on platform, hopefully any issues with some company's Alibaba will handle positive
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.