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AlibabaReviews 13,117

3.7
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,278
shipping
1,272
returns
740
quality
1,255
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Instant Feedback

202 reviews
Saudi Arabia
1 review
0 helpful votes
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Helper and excellent communication
May 2, 2019

Alibaba teem are helper and excellent communication,
Excellent follow and i feel safety regarding my order

Date of experience: May 1, 2019
Malaysia
1 review
0 helpful votes
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Good
May 2, 2019

All good. Just some material and stitches need to revise and upgrade.We are ready for bulk orders. Hoping to get free delivery when we order in bulk. Thank you

Date of experience: May 1, 2019
Texas
1 review
0 helpful votes
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I am pleased with the suppliers, choice and pricing for my initial international order. Drafting RFQ's, selecting suppliers and determining order quantity was easy and the security of Trade Assurance reduced risk for me.

Date of experience: May 1, 2019
California
1 review
0 helpful votes
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Great site for businesses! I Love it
May 2, 2019

Great experience learning the site and companies who are interested in helping you access their products.

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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Excellent service
May 2, 2019

This was my first time buying using Alibaba, all what I was expecting and more, the product arrive on time, secure no hassle, reliable and fast.
Look forward to keep purchasing more this way.

Date of experience: May 1, 2019
Colorado
1 review
0 helpful votes
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Genie Tong
May 2, 2019

Amazing and wonderful service Genie was always there to help and luckily very patient through the whole process I am defiantly using them as my primary manufacturer and hope to keep n contact with them

Date of experience: May 1, 2019
Colorado
1 review
0 helpful votes
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Overall very good experience
May 2, 2019

After more than 5 years as a member, I have seen Alibaba improve consistently and create a strong international marketplace for buying and selling. Their escrow service is excellent and has provided guarantees for us in more than seven transactions.

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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No fear
May 2, 2019

It is a very safe platform to have access to a whole word of opportunities. It's like to go to a virtual factory and build your own business.

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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Alibaba reliable and reputable
May 2, 2019

Alibaba stands behind it's members. It secures your purchases and gives the upmodt current information on each company

Date of experience: May 1, 2019
Florida
1 review
0 helpful votes
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Great marketplace!
May 2, 2019

Bought print to order banners. Great workflow on site. Excellent communication tools. Smooth experience throughout.

Date of experience: May 1, 2019
Nevada
1 review
0 helpful votes
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Essential business suppliers.
May 2, 2019

We have always received quality products from our many suppliers, and shipments are delivered on time.

Date of experience: May 1, 2019
New Mexico
2 reviews
0 helpful votes
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So far so good
May 2, 2019

Everything seems to be working well. The only problem I've had was at my own post office in USA. They seem to have lost a package.

Date of experience: May 1, 2019
Texas
1 review
0 helpful votes
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Eyeshadow palette
May 2, 2019

Happy with packing, shipping and product. I would recommend this product and company. Will be making a re-order ticket as soon as I'm sold out of this product.

Date of experience: May 1, 2019
GB
1 review
0 helpful votes
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First class
May 2, 2019

No problems, faultless transaction. I hope to complete many more purchases through Alibaba and will recommend.

Date of experience: May 1, 2019
Nevada
2 reviews
0 helpful votes
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AAA Rating
May 2, 2019

Shipping was quick and Item was received as specified! Very Pleased look forward to doing continued business with!

Date of experience: May 1, 2019
Virginia
3 reviews
0 helpful votes
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Beautiful, stunning, quality pieces.
May 2, 2019

I love my wedding band and earrings. They are stunning. Stones are clear and well cut. Gold is polished and smooth. The ring is stamped 14k. Stones are set straight. Everything is symmetrical. Elva was amazing to work with. Will definitely be ordering more jewelry with Elva at Provence soon! Thank you so much!

Date of experience: May 1, 2019
Georgia
1 review
0 helpful votes
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Very safe way to do business
May 2, 2019

Using Alibaba as a middleman makes the transaction very safe. I had great communication with the supplier and was able to track my items the entire time.

Date of experience: May 1, 2019
Mexico
1 review
0 helpful votes
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I have had an excellent experience buying through Alibaba.com. It is easy to communicate with the support team and with the supplier. There is a lot of information about how to do everything you need.

Date of experience: May 1, 2019
Oregon
1 review
0 helpful votes
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Great place for good pricing!
May 2, 2019

You can find everything here! Great pricing and good protection measures in place. Appreciate the variety of items and selection.

Date of experience: May 1, 2019
Alabama
1 review
0 helpful votes
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Great marketplace
May 2, 2019

I was able to find products pretty quickly and found a reliable vendor. The trade assurance visibility was very helpful in determining which vendors are trustworthy.

Date of experience: May 1, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2035