The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Alibaba teem are helper and excellent communication,
Excellent follow and i feel safety regarding my order
All good. Just some material and stitches need to revise and upgrade.We are ready for bulk orders. Hoping to get free delivery when we order in bulk. Thank you
I am pleased with the suppliers, choice and pricing for my initial international order. Drafting RFQ's, selecting suppliers and determining order quantity was easy and the security of Trade Assurance reduced risk for me.
Great experience learning the site and companies who are interested in helping you access their products.
This was my first time buying using Alibaba, all what I was expecting and more, the product arrive on time, secure no hassle, reliable and fast.
Look forward to keep purchasing more this way.
Amazing and wonderful service Genie was always there to help and luckily very patient through the whole process I am defiantly using them as my primary manufacturer and hope to keep n contact with them
After more than 5 years as a member, I have seen Alibaba improve consistently and create a strong international marketplace for buying and selling. Their escrow service is excellent and has provided guarantees for us in more than seven transactions.
It is a very safe platform to have access to a whole word of opportunities. It's like to go to a virtual factory and build your own business.
Alibaba stands behind it's members. It secures your purchases and gives the upmodt current information on each company
Bought print to order banners. Great workflow on site. Excellent communication tools. Smooth experience throughout.
We have always received quality products from our many suppliers, and shipments are delivered on time.
Everything seems to be working well. The only problem I've had was at my own post office in USA. They seem to have lost a package.
Happy with packing, shipping and product. I would recommend this product and company. Will be making a re-order ticket as soon as I'm sold out of this product.
No problems, faultless transaction. I hope to complete many more purchases through Alibaba and will recommend.
Shipping was quick and Item was received as specified! Very Pleased look forward to doing continued business with!
I love my wedding band and earrings. They are stunning. Stones are clear and well cut. Gold is polished and smooth. The ring is stamped 14k. Stones are set straight. Everything is symmetrical. Elva was amazing to work with. Will definitely be ordering more jewelry with Elva at Provence soon! Thank you so much!
Using Alibaba as a middleman makes the transaction very safe. I had great communication with the supplier and was able to track my items the entire time.
I have had an excellent experience buying through Alibaba.com. It is easy to communicate with the support team and with the supplier. There is a lot of information about how to do everything you need.
You can find everything here! Great pricing and good protection measures in place. Appreciate the variety of items and selection.
I was able to find products pretty quickly and found a reliable vendor. The trade assurance visibility was very helpful in determining which vendors are trustworthy.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.