Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Placed an order, and it was received exactly as described. Supplier was helpful and communicative on the status all throughout the process.
The shipment took a little longer but the products are great and its was worth it, the supplier was ver y helpfull all the time and she answer al of muy questions
Fantastic quality and excellent communication! I absolutely recommend working with Tom at Ashley Needlepoint.
We recently met Ken Huang via the Alibaba bidding process. We were delighted to find Ken, who's perfect English, and domestic US working hours made it easy to get our products on time and as specified. We found Ken to resourceful, honorable and dedicated to getting us what we needed at a competitive price. Ken and Xiamen Nicest Paper Products communicated with us at each step of the way to ensure that the finished product was exactly what we were expecting. Response time between comments were short and timely, and Ken made communication easy through real-time video chatting. Short production turnaround times were exactly as communicated and our products arrived undamaged in good packaging and on time. We look forward to working with Ken and Xiamen Nicest Paper Products on our next project and highly recommend him to anyone in the market for the custom goods that Xiamen produces.
I was afraid to make my first international order through Alibaba, because of the information coming from Ali-express customers, who complained about the quality of products (. The experience I got was totally in opposite. I am happy with the platform and the way it works. I've found a perfect supplier and the product exactly the one I was looking for.
Very helpful and the item came very fast, they helped me through all the paperwork and what I needed
Great products and customer support. Been using them for several years. I was nervous to buy my 1st unit from them but it has been seamless using them and I love the results from their machines. And great prices.
Very professional business contact. Friendly and quick order process. We will be back soon.
Supplier can certainly be recommanded.
Great automation of tasks!
Very useful features.
Inspires confidence in sellers' professionalism and makes transactions a breeze.
Trust this seller for everything. Product quality is excellent.
Product deliver on time and my customers are very happy for the product and the speed.
Keep going
The process is clear, straight forward and feels safe with Alibaba's assurance. One gets the feeling that no matter how complicated of frustrating the importing process can be that Alibaba is right there all along, very assuring.
I have been extremely pleased with the service, advice and contacts with many suppliers in China. Actually makes me wish to visit China and experience the culture.
Thank you for the friendly, efficient and professional service. As a first time buyer I was very unsure of all the processes, thank you for answering and resolving all my queries and questions promptly. The overall experience from purchasing my product to the delivery was excellent.
Excellent product great design and excellent quality very happy with this product and waiting to order another order soon thank you very much.
Thus far my experience with Alibaba has been extremely positive. The trade assurance program gives me a piece of mind that my orders are protected against unexpected issues. The workflows in place work, and the problem resolution was used by me and works as expected.
Smooth transaction, fast shipment, good packaging, i would recommend and would definitely do business with them again
The quick communication and response and the fact there was focus in responding to our emails was the best that this sales person Dylan had. He maintained the thread of the emails all through. Very happy.
A very safe site to deal with and there is a great selection of products too. A quick search brings up all companies products which matches your needs. I also like the addition of other products I might have an interest in. I have always known you were here but never used you till now. Probably I should have used your site a lot sooner. Everything went smooth, just as easy as if I was buying from a site in U.S.A. Thanks for being here for us.
Todo o processo é monitorado e o Alibaba fornece excelente método para realização de negócios confiáveis tanto para o comprador como para os fornecedores. Recomendo a todos.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members