The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Мой первый заказ прошел очень успешно, рад сотрудничеству. Буду рекомендовать друзьям. Товар и доставка на высшем уровне.
Excellent service from cosnid team special thanks to Junjie,
Great communication and overall service
I have loved to start having direct contact with suppliers, it has made me grow as an entrepreneur, it has been great, thank you.
Scooter is poorly assembled. Screws are unevenly screwed in and plastic pieces are crooked in front. Handling feels quite loose and steering bushings are not properly made. I had to fix. It's really not much to make the scooter good. There is lack of control in manufacturing process.
I felt safe using my credit card on your site. I also felt safe knowing the if anything went wrong I would be protected.
Fast service, seller was in touch through out the process. Great service.
We will definitely do more business.
It was our first experience with Alibaba and it was a smooth operation from the get go. Everything was seamless and we could not be happier with the outcome. Thank you very much for making our marketing dreams become a reality.
First time we realized China supplier for business communication is really satisfactory. Always we irritate Europe communication & unnecessary questions.
Alibaba gave me the confidence to purchase a fairly costly equipment in the internet from a supplier I never met.
The homepage is quite ok, unfortunately sometimes the user page does not work correctly. It may be due to the english version.the chat timeout with support is catastrophic. After 2 min waiting in the conversation you will be disconnected.
Great factory to work with. Highly recommend! They were able to supply all of these custom designs and cuts for us in a huge rush! I can not thank them enough!
Great supplier hassle free. Definitely recommend. Shipped to Thailand no problem. Kept me updated and product seems very good.
Very professional and fast working. Strong communication and flexible in adapting to my specific needs. Willing to make compromises and fulfill customer's demands.
Very comfortable with trade assurance order.
Easy to find and source the products we want. Always get prompt reply from the suppliers.
2 transactions and both were simple easy an on time. There are some funny things in the set-up of the actual site but mostly due to automatic translation.
It was a pleasure working with Jack Dong and the product that he provided was very good. I have purchased numerous orders through Jack and we have always been to produce a good product.
I love using the site, I find most of what I need and provides a safe and secure way to deal with vendors half a world away
So far all is good. Will look forward to see how long these devices last. This may be a good alternative to buying more items.
We received a great product. The customer service was excellent. Happy to have found this supplier.
We ordered a box for our face serum. Wendy was very helpful to make sure every last detail for our project/job came out exactly right. We were very happy with the final product.
Its the best way for covering and safety for money transfer and business
Assurance, my experience I can ensure my money and quality not effect
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.