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AlibabaReviews 13,117

3.7
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,278
shipping
1,272
returns
740
quality
1,255
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Instant Feedback

202 reviews
Ukraine
1 review
1 helpful vote
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Мой первый заказ прошел очень успешно, рад сотрудничеству. Буду рекомендовать друзьям. Товар и доставка на высшем уровне.

Date of experience: April 30, 2019
GB
1 review
0 helpful votes
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Excellent service
April 30, 2019

Excellent service from cosnid team special thanks to Junjie,
Great communication and overall service

Date of experience: April 30, 2019
VE
1 review
0 helpful votes
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Great
April 30, 2019

I have loved to start having direct contact with suppliers, it has made me grow as an entrepreneur, it has been great, thank you.

Date of experience: April 30, 2019
Lithuania
1 review
0 helpful votes
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Scooter is poorly assembled. Screws are unevenly screwed in and plastic pieces are crooked in front. Handling feels quite loose and steering bushings are not properly made. I had to fix. It's really not much to make the scooter good. There is lack of control in manufacturing process.

Date of experience: April 30, 2019
Montana
1 review
0 helpful votes
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Great transaction!
April 30, 2019

I felt safe using my credit card on your site. I also felt safe knowing the if anything went wrong I would be protected.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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Good quality IPAD 9.7 Case
April 30, 2019

Fast service, seller was in touch through out the process. Great service.
We will definitely do more business.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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Great Experience
April 30, 2019

It was our first experience with Alibaba and it was a smooth operation from the get go. Everything was seamless and we could not be happier with the outcome. Thank you very much for making our marketing dreams become a reality.

Date of experience: April 30, 2019
Oman
1 review
0 helpful votes
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Best supplier
April 30, 2019

First time we realized China supplier for business communication is really satisfactory. Always we irritate Europe communication & unnecessary questions.

Date of experience: April 30, 2019
Philippines
1 review
0 helpful votes
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Purchase of boiler
April 30, 2019

Alibaba gave me the confidence to purchase a fairly costly equipment in the internet from a supplier I never met.

Date of experience: April 30, 2019
Switzerland
1 review
0 helpful votes
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Overall Rating
April 30, 2019

The homepage is quite ok, unfortunately sometimes the user page does not work correctly. It may be due to the english version.the chat timeout with support is catastrophic. After 2 min waiting in the conversation you will be disconnected.

Date of experience: April 30, 2019
New Jersey
1 review
0 helpful votes
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Great factory to work with. Highly recommend! They were able to supply all of these custom designs and cuts for us in a huge rush! I can not thank them enough!

Date of experience: April 30, 2019
Thailand
1 review
0 helpful votes
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Great supplier.
April 30, 2019

Great supplier hassle free. Definitely recommend. Shipped to Thailand no problem. Kept me updated and product seems very good.

Date of experience: April 30, 2019
Czechia
1 review
0 helpful votes
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Bamboo golf tees
April 30, 2019

Very professional and fast working. Strong communication and flexible in adapting to my specific needs. Willing to make compromises and fulfill customer's demands.

Date of experience: April 30, 2019
Thailand
1 review
0 helpful votes
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Easy & cost efficient
April 30, 2019

Very comfortable with trade assurance order.
Easy to find and source the products we want. Always get prompt reply from the suppliers.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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So far so good
April 30, 2019

2 transactions and both were simple easy an on time. There are some funny things in the set-up of the actual site but mostly due to automatic translation.

Date of experience: April 30, 2019
Colombia
1 review
0 helpful votes
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CGIS RAO New London Coin Order
April 30, 2019

It was a pleasure working with Jack Dong and the product that he provided was very good. I have purchased numerous orders through Jack and we have always been to produce a good product.

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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I love it!
April 30, 2019

I love using the site, I find most of what I need and provides a safe and secure way to deal with vendors half a world away

Date of experience: April 30, 2019
Canada
1 review
0 helpful votes
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First time user
April 30, 2019

So far all is good. Will look forward to see how long these devices last. This may be a good alternative to buying more items.

Date of experience: April 30, 2019
California
1 review
0 helpful votes
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This is a great packaging supplier!
April 30, 2019

We received a great product. The customer service was excellent. Happy to have found this supplier.

We ordered a box for our face serum. Wendy was very helpful to make sure every last detail for our project/job came out exactly right. We were very happy with the final product.

Date of experience: April 30, 2019
Saudi Arabia
1 review
0 helpful votes
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Saftey way
April 30, 2019

Its the best way for covering and safety for money transfer and business
Assurance, my experience I can ensure my money and quality not effect

Date of experience: April 30, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2035