Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I am 100% happy with what I ordered. However, ordering using Alibaba can be a bit overwhelming. There are so many options. The search process can be confusing, as can the ordering process.
I was able to work with the vendor offline to get everything organized that I needed and my questjons answered.
Then, the order process and the order insurance was done on the platform. That was pretty easy and worked well.
I had no problems organising and getting my product via alibaba, It was simple and easy thank you. I was very pleased with how quickly my order was processed and then sent.
Very good and professional production with Desheng.
Will carry on working with Lynn, very satisfied.
Very good job from sampling to delivery.
Everything was good and very smooth.,., Totally upto my expectations. Alibaba is one of the largest store and the good thing is we get the things at cheaper rates compared with the other sources. However, I need to look after the shipping and other charges.
Alibaba platform is where buyers and sellers/producers meet. Good deals are happening on a dally basis.
Everything is quick and accurate.
Until now, we used Aliexpress.
Alibaba is used for the first time.
I was a little confused until I got used to how to use it.
The problem is that you can not copy and paste translated English into the chat screen.
After translation with translation software, I did some typing.
The buyer was able to save himself as he made an accurate presentation of the specifications, prices and shipping costs for the product.
There is no problem with delivery time!
I will use Alibaba in the future.
I am pleased with the whole transaction. I am happy client. Better quality, well made and clean.The shipping is very fast and the whole transaction only took 2 weeks.
Works well to purchase goods in China. We have been using Alibaba for a while now and are more than happy with the purchasing tools.
I start this business since 2016. More helpfull alibaba website for me to do this job. This time i bought goods through alibaba. I think that it is correct and trust way of import goods.
Such a great customer service from this sales lady, responded very quickly with quality answers. I will do more business for sure. Thanks again
Great product good service and quick shipment. I look foward to doing more business in the future. I recomend this site and the companys in it to all my people of business
I have been purchasing through Alibaba for several years now. I have always had good experiences. I appreciate the safeguards they have in place for buyers and sellers. I will be back again.
All good and delivered on time. Excellent service and communications were very good. I was kept up to date with this shipment throughout. Well done
Les
Hangzhou Synsun Sports Co are very good to deal with. Their customer service by Ann was excellent. I would recommend them without hesitation. Well done!
Stu Coll
Muy buena, la empresa se preocupa por mantener las cosas en orden, informando en todo tiempo del estatus de las transacciones
The item arrived on time and the service was exceptional! I was skeptical at first because I'm new to the site, but I need not have worried, everything went like clockwork and I am very happy with my purchase.
Excellent supplier. Very fast response to all my questions. He sent the samples very quickly. He appears to be fluent in English.
Aung Crown is a full service hat manufacture with courteous service. They provide design options and finishes to help get the my job done right. Aung Crown has a design team that can transform ideas to final design quickly. Look forward to receiving my next order with this company.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members