Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Everything perfect, great experience, easy to agree prices, and very good security, for seller and buyer, thanks
Alibaba was very easy to use and I particularly liked the way it walks you through the order process and the follow up on receiving the product is appreciated.
Satisfecho con el primer pedido por medio de la plataforma
Excelente manera de llevar a cabo el proceso de los pedidos y sus servicios
Great experience and very satisfied with the whole process. Alibaba made it very easy to make business with great suppliers
Hello, thank you, the product arrived within the time limit, product came well packaged, quality product, I am very satisfied with this purchase,
Everything has been handled professionally. The follow up is very good. I hope this will be true when I re order.
Very easy to communicate with, upfront and honest and good product quality. Pricing is good. Product is as advertised. Will be doing business with again.
Ready to ship program is very nice. Delivery of product is very fast. I save much especially in Shipping.
I feel very confidence trading on Alibaba. I deeply appreciate the timely services offered by Alibaba, Trade Assurance, and many more. Thank you very much.
Satisfait des contacts que nous avons eut. La qualité du produit est bonne. Et le traitement de la commande a été rapide.
Merci
I ordered product from Thomas Qu and Jason of BlueSun Solar. Through Alibaba Assurance program. I paid $12,216 USD in advance. From December 2018 until April 2019 Thomas said "NO TAXES" as if they would pay Tariffs. After I found out there were huge tariffs. Upto 250% andf I would be stuck with them. Jason informed em "US Tariffs Not his Problem" but I informed him misrepresentation is. Still the did give me full refund. But a partial refund. Only
Very good products and very good prices
Very safe and easy process to accomplish purchasing contracts.
As a new customer and someone who is new to make online purchase, i can truly say that i am very overwhelmed and satisfied with the service provided by Alibaba.com. I feel more reliable in choosing to order from this site.
Thank you for that.
Карта работает прекрасно. Старый компьютер ожил! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba! Молодцы Alibaba!
My supplier was had clear communication and very professional.
So helpful when I asked for help and also to help resolve my other needs whenever possible. Thank you
This was my first experience with Alibaba, this vendor explained the process and worked with me to supply my order and the experience was great.
Easy and fast happy will use again in the future for more purchases felt safe and confident with my order process.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members