The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I truly recommend Alibaba for everyone, who start an e-commerce business. It is safe and easy to use.
I order the product the process was smooth worry free. There was tracking available on every step of the way. Aliexpress is lot better then amazon.
I was highly impressed by the service
Excellent but they have to verify the ordered goods before send. Because Customer spending money and purchasing at last if its not same material then waste of money.
Very fast, and reliable way of doing online business, i will continue working through Alibaba,
Go go go go go go go go go Alibaba
I always have a wonder experience on alibaba.com. I have had a relationship with the company since it opened many years ago. I just wish I bought some stock back then... haha!
Communications with seller is pleasant & responsive. Shipper's delivery not as fast as expected. Faults in product need to rectify yourself.
Quick response to my questions, good price for the product, professional order processing, during transpot easy to follow with trace and track.
After installation we found out that the product is reliable for its work..
1. Friendly reception.
2. Good quality.
3. Affordable price.
4. Custom made to your desired product
5. Scrupulous packing
6. Recommend other products besides your order
I have received excellent service from RST, and they always provide prompt responses to any questions I have. Dispatch and shipping of parts is very fast. RST are a very easy supplier to deal with.
Alibaba has been a great platform to work from, have had no issues, everything has been straight forward. Will continue using in the future.
Love the experience shopping in Alibaba. I will do my online buying from Alibaba after such a nice experience.
I love the fact that you have real reviews and the site is easy to navigate through. I always finding everything I need. The only thing that get me is the shipping. Overall everything else is great
Very good service, everything as I was expecting.
Hope to have the experience again.
Supplier excellent
The service is great! I enjoy the smooth, secured transactions along with the communication. The timely fashion that I received all items. I also like the fact that I am able to purchase goods as needed from far.
Thanks
Ordered some chemical, was easy to do online. Good for industrial products. Easy way to communicate with sellers and compare suppliers.
Thank you for the good service. The only thing would be great to speed up the buying process.
Overall good product, but shippers can be used that expedite orders to reach sooner. Have not used up all 6 Pieces just yet, but the one used is working as stated.
Prompt, professional response. Gave a great deal on orders. Will definitely reorder when I need more.
Thank you very much for providing us a good platform for buy product. I buy from different website and supplier but Alibaba give me quality and assurance. Thank you.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.