The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This is a very good company to use for many different products and custom needs. They will help with all transactions and answer all questions. :)
Buenos eficases responden al instante muy buenos precios los productos son excelente tes y muy económicos namas ay q buscar y preguntar bien para q puedas elegir el mejor producto y tengas una compra satisfactpria
Being from the United States I was concerned it would be difficult to do business, I found that ordering through Alibaba was easy, I have had no problems getting what I needed. I now go to Alibaba for all my ordering
Needs.
It's my 3rd time to purchase in alibaba and it is successful again, badges are very helpful guide to find a right supplier like my supplier. That's why I'm not hesitating to have a deal with them and this is my 3rd time buying items to them.
User interface is extremely poor. Marketing emails do not have an option to opt out. Most of the emails have placeholders (code) that has not been mapped correctly to customer information.
Great seller and fantastic printing quality on the bags with vibrant colours and clear picture so you could see all the features in my design.
There was a little communication issue in the beginning but overall in the end, the product was shipped quickly, and is exactly what I was looking for. I will absolutely be ordering again from this company for my children's stencils!
Many companies answer to my request. Good communication, safety payment. I appreciate my first experience on Alibaba.
I've had one of the best experiences with this company, they were very helpful to me, if i was asked to recommend them i'd be very happy to do so. Thanks a lot
Received a wrong tracking number from allibaba which made it appear that the item had been delivered to the wrong address.
Ordered item received on time, just a pity that the price of the ordered item including the shipping costs was noted on the package so that the import costs were rather high
The order came very fast, easy communication with the manager.No odor, easy to get and very good consistency.
Awesome hair color and texture after dyeing it I sleep in it with out a heir cap and the curls still was there and the texture stayed the same.
I have a small business. Use Alibaba for a few month already. Very happy. The website is easy to navigate, I used help one time, my issue was resolved withing 5 min, communication with my suppliers is very well done. I do like it and highly recommend. Thank you!
As usual they are the best website i have deal with them for many years and if you know how to buy on line then they are the right on
100% satisfied.
Really happy with this web service, really secure transactions and all clear and user friendly.
Thank you for the good service and the quick handling of this order. Everything went smoothly! Both payment and shipment were a breeze, thanks to this new system :)
There's always the concern when purchasing from a different country but I have now purchased goods from four different suppliers and have found them all to be polite, professional and quality. Not only that but all shipments sailed through customs and got from China to my door in under 2 days.
The item has high quality performance and i recomend it very much. Excellent user manual
Supplier is willig to help at any moment by email or telephone or wassup.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.