business logo of Alibaba

AlibabaReviews 13,117

3.8
How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,298
value
1,277
shipping
1,272
returns
739
quality
1,254
This company does not typically respond to reviews

Instant Feedback

202 reviews
Australia
1 review
0 helpful votes
Follow frank A.
Unfollow frank A.
Send Message
Share Review
Report Review

Peace of mind
May 5, 2019

Using Alibaba's platform gives me a sense of comfort and security. I would definitely encourage anyone to use Alibaba.

Date of experience: May 3, 2019
GB
1 review
0 helpful votes
Follow Patricia Y.
Unfollow Patricia Y.
Send Message
Share Review
Report Review

Perfect place to shop
May 5, 2019

Smooth transaction, no issues. Very good product, had options to chose from. Supplier very reliable, responded quickly and shipped products quickly, I am very impressed. Alibaba gave options to contact other suppliers if response was slow, however did was not required as supplier was very professional. Will shop again for wholesale products on Alibaba.

Date of experience: May 3, 2019
Pennsylvania
1 review
0 helpful votes
Follow Geoffrey F.
Unfollow Geoffrey F.
Send Message
Share Review
Report Review

Happy Camper
May 5, 2019

Great communication, received a sample and requested some adjustments Merchandise was exactly what I expected when I got the finished goods
May order some Tee shirts from this vendor in the future

Date of experience: May 3, 2019
RU
1 review
0 helpful votes
Follow Anton J.
Unfollow Anton J.
Send Message
Share Review
Report Review

Good product from the supplier.
May 5, 2019

Good product from the supplier. A good sociable seller with him is easy to conduct commodity matters. Recommend.

Date of experience: May 3, 2019
New York
1 review
0 helpful votes
Follow Antonio X.
Unfollow Antonio X.
Send Message
Share Review
Report Review

So far so good!
May 5, 2019

Started using Alibaba.com recently for my business and must say that so far I am extremely satisfied. I believe it is an amazing platform that connects people and creates great opportunities. I'm super happy so far and will definitely keep using it!

Date of experience: May 3, 2019
Minnesota
2 reviews
0 helpful votes
Follow Daphne F.
Unfollow Daphne F.
Send Message
Share Review
Report Review

Really wonderful way of connecting with vendors! I have increased my business a lot due to my connections I've made.

Date of experience: May 3, 2019
Netherlands
1 review
0 helpful votes
Follow Hans J.
Unfollow Hans J.
Send Message
Share Review
Report Review

The 10.1 inch Android 8.1 HD Touch Screen GPS Navigation Radio for 2005-2010 Suzuki Swift with Wifi Bluetooth support SWC 1080P is perfect
Swift shipping. 5 days to get the item.

Date of experience: May 3, 2019
DO
1 review
0 helpful votes
Follow Hilsa Q.
Unfollow Hilsa Q.
Send Message
Share Review
Report Review

Best place to find suppliers.
May 5, 2019

Alibaba makes my suppliers hunting easier:)
The site has improve so much since the first time I signed in.

Date of experience: May 3, 2019
Canada
1 review
0 helpful votes
Follow Sheldon Q.
Unfollow Sheldon Q.
Send Message
Share Review
Report Review

Great customer service and products
May 5, 2019

I like dealing with this company and they are very good. Great communications and desire to make sure their customers are satisfied.

Date of experience: May 3, 2019
Nigeria
1 review
1 helpful vote
Follow Olatunji E.
Unfollow Olatunji E.
Send Message
Share Review
Report Review

Alibaba is the best sourcing website ever!
May 3, 2019

With Alibaba, I can bring the whole China to Nigeria...
Alibaba is a blessing to Africa, its a blessing to our business live.
I love all the brain behind this sourcing website
Thank you

Date of experience: May 3, 2019
Germany
1 review
0 helpful votes
Follow Klaus K.
Unfollow Klaus K.
Send Message
Share Review
Report Review

Mobile DVR
May 3, 2019

Schnelle Lieferung, Gute Verarbeitung, Gute Beratung, sehr nette Kontakt.
Sprechen sogar Deutsch kann mann ohne bedecken bedenke kaufen.

Date of experience: May 3, 2019
Turkey
1 review
1 helpful vote
Follow akif H.
Unfollow akif H.
Send Message
Share Review
Report Review

Best Braid
May 3, 2019

The BEST Braid for the price/performance ratio. I do really loved it. Xie Xie.
Specially the A91 is a catagory leader and can handle great powers. I suggest for shore jigging for its long cast ability.

Date of experience: May 3, 2019
France
1 review
0 helpful votes
Follow JEAN-YVES R.
Unfollow JEAN-YVES R.
Send Message
Share Review
Report Review

NATURAL WATER - www.naturalwater.fr
May 3, 2019

Very good products... But when we wanted to sell it in Europe, IDROGEN tell us about brevet they have!

So, no solution to sell in Europe! No information from IBON!

So what do we do know?

Not commanded at all!

Date of experience: May 3, 2019
Switzerland
1 review
0 helpful votes
Follow Marcel A.
Unfollow Marcel A.
Send Message
Share Review
Report Review

Recommendable
May 3, 2019

Personally, I'm satisfied with the marketplace. Just be careful that you get good products. Unfortunately, the shipping costs of China are very expensive at the dealers. From experience and well-known I know that the shipping costs in China are very very low. Before you make a big order you should definitely order a sample.

And do not pay directly for large orders, because often something is not quite as it should!

Date of experience: May 3, 2019
Nigeria
1 review
0 helpful votes
Follow Mary U.
Unfollow Mary U.
Send Message
Share Review
Report Review

Great
May 3, 2019

The site is great. I only have issues logging into the account, as I always have to sign in uncountable times and verify the signing in too before getting access.

Other than this, I have been able to place orders and I would like to continue doing this.

Thank you Alibaba

Date of experience: May 3, 2019
Spain
1 review
0 helpful votes
Follow Cesar Z.
Unfollow Cesar Z.
Send Message
Share Review
Report Review

Great business platform
May 3, 2019

I am really happy working with Alibaba, for me is a great platform to work with, offers a really pleasant and secure way to work

Date of experience: May 3, 2019
Germany
1 review
0 helpful votes
Follow Justus J.
Unfollow Justus J.
Send Message
Share Review
Report Review

Very good service
May 3, 2019

I ordered a sample and all went fine. Thank so much for the fast service. Happy to deal with you again at any time.

Date of experience: May 3, 2019
Slovenia
1 review
0 helpful votes
Follow stanka Y.
Unfollow stanka Y.
Send Message
Share Review
Report Review

My lace is super quality
May 3, 2019

My lace is super quality, quick response, Very fast delivery.
Daisy Chen is very nice communicator. I'll order again.

Date of experience: May 3, 2019
Ukraine
1 review
0 helpful votes
Follow Aleksandr M.
Unfollow Aleksandr M.
Send Message
Share Review
Report Review

Samples
May 3, 2019

We ordered samples for our new product. They were done great. We started working on advertising. Thanks so much for your excellent work!

Date of experience: May 2, 2019
Mexico
1 review
0 helpful votes
Follow Carlos Q.
Unfollow Carlos Q.
Send Message
Share Review
Report Review

Excelent Place to buy
May 3, 2019

Perfect, my first buy was excelent, hope it continues like this. And get very good providers. The only thing is that shippments sometime very expensive.

Date of experience: May 2, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2035