The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Using Alibaba's platform gives me a sense of comfort and security. I would definitely encourage anyone to use Alibaba.
Smooth transaction, no issues. Very good product, had options to chose from. Supplier very reliable, responded quickly and shipped products quickly, I am very impressed. Alibaba gave options to contact other suppliers if response was slow, however did was not required as supplier was very professional. Will shop again for wholesale products on Alibaba.
Great communication, received a sample and requested some adjustments Merchandise was exactly what I expected when I got the finished goods
May order some Tee shirts from this vendor in the future
Good product from the supplier. A good sociable seller with him is easy to conduct commodity matters. Recommend.
Started using Alibaba.com recently for my business and must say that so far I am extremely satisfied. I believe it is an amazing platform that connects people and creates great opportunities. I'm super happy so far and will definitely keep using it!
The 10.1 inch Android 8.1 HD Touch Screen GPS Navigation Radio for 2005-2010 Suzuki Swift with Wifi Bluetooth support SWC 1080P is perfect
Swift shipping. 5 days to get the item.
Alibaba makes my suppliers hunting easier:)
The site has improve so much since the first time I signed in.
I like dealing with this company and they are very good. Great communications and desire to make sure their customers are satisfied.
With Alibaba, I can bring the whole China to Nigeria...
Alibaba is a blessing to Africa, its a blessing to our business live.
I love all the brain behind this sourcing website
Thank you
Schnelle Lieferung, Gute Verarbeitung, Gute Beratung, sehr nette Kontakt.
Sprechen sogar Deutsch kann mann ohne bedecken bedenke kaufen.
The BEST Braid for the price/performance ratio. I do really loved it. Xie Xie.
Specially the A91 is a catagory leader and can handle great powers. I suggest for shore jigging for its long cast ability.
Very good products... But when we wanted to sell it in Europe, IDROGEN tell us about brevet they have!
So, no solution to sell in Europe! No information from IBON!
So what do we do know?
Not commanded at all!
Personally, I'm satisfied with the marketplace. Just be careful that you get good products. Unfortunately, the shipping costs of China are very expensive at the dealers. From experience and well-known I know that the shipping costs in China are very very low. Before you make a big order you should definitely order a sample.
And do not pay directly for large orders, because often something is not quite as it should!
The site is great. I only have issues logging into the account, as I always have to sign in uncountable times and verify the signing in too before getting access.
Other than this, I have been able to place orders and I would like to continue doing this.
Thank you Alibaba
I am really happy working with Alibaba, for me is a great platform to work with, offers a really pleasant and secure way to work
I ordered a sample and all went fine. Thank so much for the fast service. Happy to deal with you again at any time.
My lace is super quality, quick response, Very fast delivery.
Daisy Chen is very nice communicator. I'll order again.
We ordered samples for our new product. They were done great. We started working on advertising. Thanks so much for your excellent work!
Perfect, my first buy was excelent, hope it continues like this. And get very good providers. The only thing is that shippments sometime very expensive.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.