Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I have had great interactions on Alibaba. I use Alibaba for my orders from start to finish. I appreciate how my order is tracked and I am notified by the site about the status of my order.
Colaborare buna, marfa ok, putin ingreunata corespondenta datorita fusului orar dar nu este un real impediment. Multumesc Alibaba.com!
Proveedor certificado, con un excelente producto así como la comunicación acertada, transferencia de recursos de manera segura y rapida.
La experiencia es buena pero un poco confusa para nuevos usuarios que no están acostumbrados o son nuevos en la plataforma.
Es muy fácil encontrar proovedores a tu gusto, y comprar es una experiencia agradable los tiempos de respuesta y apoyo son increibles, mi pedido me llego en tiempo y forma
User Interface could be better. Several vendors of same products so get to know your vendors take time to sort out reviews from your area some vendors my be better at your area then others. One may be better supplying products to the UK and another better for the USA.
Awesome and pleasant experience will recommend this company to anyone. They work with you even at difficult times.
Fast shipping and excellent service. Goods and prices are excellent also. I WILL shop with Alibaba again.
Quick Response with Wenzhou Tianxi Hardware supplier. And get best service as I want. Wish to purchase on line as usual.
Payment process is easy and very good. It is very easy to contact suppliers and they answer very fast.
Greetings from Europe. I have not worked with any Chinese company before and I also did not trade with China. I have contacted with many manufacturers and finally found the one that I would like to work with. Mrs. Anny and her team took great responsibility and hard work. I would like to thank you to her and her colleagues. I would like to re-work with you soon.
Sincerely, I
The supplier is very good with timing and care. There was a slight problem with the black bags printing but I understand that thos are a bit harder to achieve and they did the best they could with 3/4 of the bags. I will do business with them again for sure!
Very, very pleased!
Musa delivered my order in a timely manner. I will for sure order from him again.
I was very doubtful about the webpage but I decided to try it and it all went well. Always great customer service and high quality products in my experience. So far so good.
This p[roduct better than display, in display available 3 pin for trigger, but in order not available this pin
Collaboration on a very professional level, smooth. Very nice platform I am happy to use any time again
I always use Alibaba for searching goods. Good way to pay safely when needed. I hope they will improve their site to find correct supplier easily.
IMPORTANT to filter real manufacturer with their own manufacturing item when we search. Searching filters and options needs to be improved.
There are so many unrealistic pricing on advertisement. If real pricing when we contact with company doesn't match with advertisement, we shall easy to report Alibaba. Also there are to wide and non realistic price range such as 1 - 5 or 20-35 on advertisement shouldn't be excepted. Retail prices shall be seperately given
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members