Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Happy with the suppliers l made contact with on the platform. They were professional in all our dealings. I will continue using the Alibaba platform in the future.
Thank you Alibaba, the people we have dealt with through Alibaba is honest. We receive what we ordered, just one more arriving soon and this time learnt a lesson for next time, but all good. Feel safer going through Alibaba.
I like that my purchase was protected and that the site sent me reminders and tracked my order. I had good experience.
Payment was easy and straight forward. Once payment was verified by seller, Ultrasonic Homogenizer was immediately manufactured and sent to Australia within a few days. Device was packed thoroughly and neither I have found any scratch nor something broken. Manual was provided as print out and as a pdf-file. Device is easy to handle and is fully operated in English. Seller's service was excellent since I was continuously provided, without any further requests, with information about product (documents, videos, demonstrations via web), shipping details, custom clearance (AWB, etc) and freight forwarder. In summary, I felt quite happy about about seller's support and service and strongly recommend the company "Nanjing Safer Biotech".
Transport cost appear to be very hight and we had to pay an extra 35 $ for delivery from port of entry to our place even though shipping cost have been payed fully in advance.
For the first time, I was able to make a satisfactory purchase using Alibaba.
We will concentrate on dealing with Alibaba-certified top suppliers only.
This time, I am satisfied with the very beautiful finish no different from the picture.
Excelente, me gusta y es un producto de calidad, atencion vip y con gusto seguiremos comprando mas. Gracias
Came early coin slabs look good nice size look awesome... happy with these but my other order has trouble. Over all good seller
Alibaba.com is a user friendly site that allowed us to do trading and networking with suppliers all over the world. We highly recommend Alibaba to anyone looking to do business globally or buy products from all over.
It was easy to communicate and very helpfull with all my questions about the product. Safe and fast delivery thankyou
Mrs Bella Lin is very friendly and helpful.
Wish we could get more discount.
The shipping fee is very expensive and is not good for the business.
Mais j'ai de sérieuse difficultés à être contacté par les grand fournisseurs surtout d'ordinateurs portatifs d'occasion. J'ai laissé plusieurs fois de messages au fournisseurs mais sans réponse pendant plusieurs jours.
Thank you very much for the goods and the delivery as acceptable manner. I would like to give special thanks to Ryan who arranged this shipment and for keeping continues track on it by communicating with me throughout. About the product quality, it looks good so far after used for a month. The supplier sent us detailed instruction manual book and videos to guide the installation and operation, it was really helpful. Looking forward to continue the business with you.
Very good site but sometime confusing.
Some (messagepanel) is very confusing, what message is unanswered and what message is pending
Me gusto usar la pagina, pero deberian mejorarla facilidad de ingresar al chat, ya que me resultò muy dificil encontrar el chat atravez de la pagona web
Thanks to alibaba for my first international trade. But i offered many sellers according to their demand for their product ( pregnant cows, wheat grain, corn grain - maize) but thay are not ready to work with Alibaba Trade Insurance. Thay are using alibaba.com for advertising only for there products. Alibaba.com may not even have an idea of how many alibaba.com buyers members are dissatisfied with this platform due to such a method of sellers. I think alibaba.com should make a law for such sellers who get bike offers according to the demand price of their product. I think alibaba.com wants to bound the sellers that when they get the offer according to the demand of their product, then it is necessary that they sell the product to Bayer If this happens then the number of buyers will increase on alibaba.com and the business will also grow and the outlawed Goodwill more of alibaba.com will be maintained.
Candy was very nice, she was so patient with my questions
I would highly recommend theirs products because their quality is so good
There is gold suplyer on alibaba what is consumers can chose more easyer good suplyer. It's good state and useable on beginer buyer.
And asuarance is good same reason.
Easy for purchases
Easy for communicate
The whole process is very easy
I can find anything i need
The important thing is really cheap price
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members