Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
By weekend, they delayed a bit the answer but they were very kind, thank youthey solved the problem and gave me access to the devices with the platform
Always have a fabulous experience with Alibaba. I have never been let down yet with any of my orders.
Love the trade assurance
Keep up the good work Alibaba:)
Sincerely...
David
The experience as always was very very gratifying. I've used you before and will again, Have always had a pleasurable shopping experience with Alibaba.
Not too bad quality... but need to be more assured about the price and quality also moral on line that is... need to send the product as given as on line picture.
The language barrier can be a bit difficult.
Wide range of products to choose from.
You can find well-priced product, but you have to shop around a bit.
Alibaba has been improved a lot and the trade assurance feature makes it much easier to make the transaction. IOS App works well too.
Muy bueno alibaba, ya es mi segunda compra por la web de alibaba
Asta ahora todo muy bien, los pagos, la gestion de venta que manejan
Its great site. I love it. It gives an opportunity to interact with various type of people from all over the world learning and sharing business ideas
The vendor was reliable, speaks good English, replies fast, follows up with the shipment.
I am satisfied with the product itself and the service!
Response rate good from some sellers, lots of variety. Prices though are just reference so actual ones do differ and are usually much higher especially for doors
Very easy to clear and durable to carry anywhere. Happy to have the experience products that can turn the tide in saving our planet.
Ordering trough Alibaba it's easy way to order and communicate with manufactures in China. My experience was good
It was a little confusing to find the right seller, but once I did things worked out very well and I will be using this service in the future
Where to start small import business with potential for growth. New products and suppliers readily available.
I asked a lot, and got friendly, helpful, quick answers. I got advise about shipment. It was on time, fabric is nice! Thanks a lot!
Due to the distance of China to the Caribbean it took a little longer to get the package.
But satisfied with the product.
I have purchased several vapes from jetty with no issues or regrets. Shipping is fast and tracked. Great priced products.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members