Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very good place, with a rating. But some seller still like to cheat. Becareful, don't pay except using trade assurance.
An excellent platform for business transactions worldwide, our experience has been good so far. Keep up the good job.
Really profesionnal seller quick answer to questions, delay on the shipement but information gived in time to avoid any problem.
Ordered 2 white thermostats received 1 black and 1 white. This can be improved.
Using the Alibaba platform is very easy, safe, my transactions are backed by trade assurance and navigating through is also user friendly
In time shipping and transportation
Good quality it was
It was my pleasure to buy my goods through Alibaba
Only one issue I want to say
If possible to use and accept American Express card
Quite a refreshing experience after a long history of ebay and ricardo. The industrial focus is totally right.
$#*! service $#*! service $#*! service $#*! service $#*! service $#*! service $#*! service $#*! service $#*! service
The process of negotiations took a while. However, Mr. Even Su was very friendly and very professional. I'm happy with the outcomes.
I found very good quality ink for my printer. This is the biggest area for any kind of product for a very good price.
SO FAR SO GOOD. THE TIMING AND DELIVERY IS GOOD FOR ME. THE PAYMENT METHOD MAKES IT EVEN MORE BETTER. BUT YOU HAVE TO DO SOMETHING ABOUT SOME SHIPPING PRICE. I DON'T UNDERSTAND HOW I WILL BUY $20 WORTH OF GOODS AND SHIP IT WITH $240 LOL
100% as seen in the pictures. The seller was easy to communicated with, understandable, friendly, professional, and ready to salve any issues. The order arrived a day before the schedule date. I will definitely recommend them to anyone and I will definitely do business with them next time. I am highly satisfied.
Larry was my sales rep. He walked me through every step of this buying process. He was excellent. I will buy from him again.
I am always cautious when purchasing from another country although i felt completely in control when using this site. Service was professional and easy, Highly recommended.
Easy to use alibaba platform. The trust level is very high. Easy to find suppliers. Trade assurance is exactly what we need to build good business from the other side of the world.
Alibaba service has gone above and beyond to make sure we where protected. I will make sure to use Alibaba from now on when trying to source factorys for our own products that need to be made.
Skeptical at the beginning and through all the process. Unclear and unfamiliar with safety trading issues and Trusted Companies. VERY happy on the end with the result. It worth it taking the jump and risking to try a new market option for us. Very professional. Will trade again for sure.
Excellent supplier, wish had met them few years back. Great company for my needs. I an not a volume importer and most companies shy away from small volume importers. Have found this company just right for me.
Лучший продавец, быстрая доставка, качественный товар, понятное общение. Пусть все равняются на таких профессионалов.
Very happy with the service and product quality. Hope you will maintain similar services and product quality in future.
As a small business, it is difficult for us to research and make contact with many foreign manufacturers. More, we simply don't have the resources or time to properly vet them for quality or security. Alibaba has allowed us to directly source products from manufacturers, cutting out expensive middle-men, while also giving the piece of mind that we are protected through their Trade Assurance program and vendor reviews. This has allowed us to save tens of thousands on asset acquisition costs and helped fuel our expansion. We expect to utilize the platform even more in coming years.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members