Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I fill confident ordering thru Alibaba, I have place several ordered thru other websites and have not had a good experience. I have peace of mind ordering thru Alibaba
It is a nice product. A Small suggestion if the product includes some data cables like Type-C, micro USB and Lightning that would be much better.
Is a good platform for me to get those the parts when i necessary... the supplier are all helpful. Will continue to use Alibaba platform for my further need.
Very easy to use and work with. Incredible success. Products arrived on time and with minimal effort. The system was easy to use and ensured everything went smoothly.
One of the best experience ever, really easy to page to navigate, easy to find what your looking for, everything is perfect with you guys, thank you
It's been such a pleasing buying experience thanks to Della. She is the best sales person I've ever met throughout my entire career and life. Two thumbs up! :D
Vivian is the best sale specialist! All the business was safe and sound. Delivery was very fast. Thanks Viv
Alibaba is highly respected and trusted within the industry's as the best online platform for World Trade. My company has been purchasing products through Alibaba for many years now and have never been disappointed. They are 100% committed to provide great service.
Great experience, everything is covered and is easy to use. As soon as you place an order you are helped through the procedure of paying, tracking and reviewing after delivery. All really simple!
At my first experience I was totally satisfied with the service. I get on-time the products i expected to receive, very professional and safe.
Alibaba, makes my orders easy and fast.
The site is reliable and it saves time and money.
I definitely use alibaba in the future again
Awesome experience. Well Organized and very safe to deal with. I would highly recommend them to anyone. You will be happy with your purchase.
Muy buen servicio, variedad de oportunidad de negocios
Me gusta trabaja con ellos, veo que se interesa, por tener buena calidad y cantidad de proveedores
Love the trade assurance approach. This is my first time ordering. Only took 3 day to go from china to usa. WOW! Vendor deserves highest rating. Great experience. Looking forward to doing many more orders.
Easy to find many different suppliers. You can search out wholesale prices for many different products.
It was simple, quick, and accurate. Product arrived as described! I look forward to doing more business.
Great transactions with good seller. I could get a many kind of heatsinks and fan from seller. And i hope to buy through Alibaba
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members