The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
This is my second order with K XD, I am very happy with the quality of the batteries, with the service and help of Letitia Lee. If you have a problem or question with anything, they solve it very professionally and quickly.
10 Stars, for this brand.
I recommend this manufacturer and this seller to everyone, Letitia Lee is very professional and very good sales commercial.
All as agreed and expected
Great product and good service
Patient and friendly supplier
Totally recommend
It was the first time to use Alibaba.
Payment method was a little confused but the seller was helpful.
The dealings with this company were very good. They answered all my many questions about their product without delay. I would order from them again.
Shipment came in right on time and product is exactly as it was on photo. Thanks for the service. I definitely recommend this service
Alibaba merchants are all from china and its a gateway to chinese merchandise for the goal competitive low prices and quality products. The process is smooth and communication between the buy and seller is constant. The only con is adjusting to China's time zone (for communication) but this is just part of business.
Very satisfied with alibaba experience. First time buying and it is very confidence, very easy for non experience people.
Quick and professional, timely response, quality product! That's all any business can ask for! We received goods faster than expected, and hand delivered by DHL. We plan on using Alibaba for future purchases.
Very useful, affordable and easy to navigate through. I like that I can see that the companies associated are checked for authenticity.
I would like to thank you for the Good service and shipping on time good packaging flexible contacts with factory sales team Joyce Zhu
Great service and feel very safe when going through with an order, I really recommend this company. I have not got one bad thing to say about Alibaba.com. Safe, reliable, friendly.
Very easy to find a supplier. All the supplier lining up. Just have to choose the best price. It would be great if the pay later scheme is widen world wide
Went great, very easy communication, and goods came at a great price and good quality, Alibaba's site works well, albeit a bit clunky in places, but it does make the process of finding a manufacturer very straight-forward
Happy with the product. The supplier answered in a timely manner snd had good product understanding. Overall easy to deal with. Will continue using this supplier for future shipments.
Everything was perfect. Communication, dead line, delivery, product quality etc.
My recommendation for this company.
I'm a regular customer of this shop, Melody is very friendly and the quality is excellentI plan to order more quantity and style from her shop.
I ordered custom sublimation one piece swimsuit and the quality of the work is excellent. I will continue to use this supplier for my future work.
Find people nice and helpful and am happy with the quality of the items I have gotten samples and orders.
Very clear but it is only china what is straight forward buying
India is totally a no go unless you no what you are doing
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.