Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Love the bag so much. Can't wait to order more and perhaps in different colors as well.it took awhile to get the process going. Communication wasn't always the best but they were still proficient in delivering item and to perfection.
Offered suppliers were of poor quality. Suppliers offered goods other than those in demand. Or they offered the right goods but in different quantities and in other variations.
Manual search yielded results.
The chosen supplier was the one I had already chosen before the demand for Alibaba. I was satisfied. Everything was exactly as agreed.
Great buying experience! Messages from the supplier were received and responded to in a timely manner.
Pads fitted perfectly and no noise on braking, highly recommend it. Will buy in future from the seller
The transaction went very smoothly, The supplier is easy to deal with and willing to help should there be a problem with other suppliers
Fast delivery, great communication in timely manner.
Giving me an status update every time.
I'll order again soon.
High Standards quality service, very easy and quick to buy my merchandise for my business needs. No issues at all.
I had great experience with Alibaba.com they work with both parties and if you have any complain they resolve it very nicely. I am very satisfied with their efficient communication and problem resolving skills. Great people to work with.
Good experiemce whit the conpany and seller thank you very much, ilove this lashes i buy more next time
Very satisfied with the prompt response of the customer service. Will definitely do business transactions again with them in the near future!
I submitted a request with a very tight deadline and very high standards. Shenzhen TongJin Bags & Gifts were the only company willing to take on my deadline. They delivered on time, and we are very happy! The bags are excellent quality, and just what I asked for. Thank you!
They took very good care of me and my company. I give them an A++++++, You guy made it easy for me and my company to trade through you all.
Thanks
Our consultant was professional and friendly. All of our request were met well without any problems.
I think the app needs a bit more work it becomes a bit confusing but the desktop version works well. I will keep using it as much as I can
There are many vendors on Alibaba and items are not returnable. But i am happy that so far all the products I bought through Alibaba are good.
The best i could find, do what ever i dream about
Good quality products and very friendly
Fast shipping
Good site, with the right people to make it happen!
A lot of different supplier, fast replies, and Alibaba protecting the customers with trade insurance.
Really happy with the overall ordering experience of Alibaba. Located a great seller easily. I will definitely be using the site again.
With a little delay for a happy ending a product of very good quality waiting for our client to indicate their experience
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Sourcing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members