Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thank you so much alibaba.com. Myself very good business to help you. Long term business alibaba.com & sitejabber.com thanks for your help and support to
I needed my sample to be a specific color to test some branding but they sent me black which was not going to work. It would be different if they sent it free but they charged me for the product sample and I paid for shipping so i expected to get exactly what i was requesting.
The product is good as manufacture's descripted. Good communication,
Delivery on time, Nice service.
This was my first purchase via Alibaba and I was pleasantly surprised at the efficiency and ease of the transaction. Also the speed.
I hopeI could be in contact with all nations through Alibaba but only Chinese are very active here aaaaaaaaaaaaaaaaa
Glad I used Alibaba for my product finding.The service was great and I met honest suppliers too. I will recommend Alibaba for other looking for great products and I will use Alibaba again and again.
The machine was packed very well and we are very happy with the quality and performance, thanks for the help and fast response from the supplier.
Bueno gracias a Alibaba he realizado mi compra de un producto que no encontraba en mi país y es muy seguro de comprar y pagar con su sistema de pago.
I am very satisfied.
The quality is better than I thought.
Above all, the feedback from the seller was the best.
I'm sure I'll live again.
Very good company to work with at every step of the way. John is a wonderful person that helped us and made sure all our questions were answered before we placed the order and even after. We are satisfied with the quality. Will buy from them again. Thanks
Good service, open to needs and changes that affect marketability. Very responsive to customer needs.
The nicest people on Alibaba to deal with. Highly recommended and trustworthy. Huge selection of products, excellent quality.
We are very satisfied for trade assurance. If no TA. No order.
We are looking another products.
You should supply TRADE ASSURANCE SERVICE for TURKEY too.
Thanks
I only go through one supplier but have dealt with many. My supplier is so amazing she helps me with anything!
O sistema não estava reconhecendo o pagamento só reconheceu depôs q pedi o reembolso
Mas o problema foi resolvido e recebi a mercadoria
Im very satisfied for everything. THKU for the product... The supplier is a nices person and friendly. Seems to be very patients. THKU.
Thank you alibaba for giving us this opportunity to buy nice quality from many different manufacturers, safely. Respect!
I will alway buy from alibaba it good condition and service next i will buy it again.
Innovacera compayny can help you slope problem form partline deburr
Great and helpful contact and very fast shipping. I definitely recommend it.
Very good quality products and helpful seller
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members