Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It has been good working with the supplier ( Susan) She is dedicated to her work and is able to give good recommandations
Немного мудрёный интерфейс личного кабинета! Неведующий и с десятого раза не поймёт! кНе все желают работать по своим объявлениям! А в целом те кто работают всегда отзывчивы и предлагают свою помощь в выгодном заказе для обеих сторон! Спасибо Брюс Шао!
Easy to find suppliers, also safe and convincing platform for payments using the trade assurance system!
Jestem zadowolony z zakupu na Alibaba.com wszystko jest czytelne okej
Bardzo pozytywne doświadczenie
Plenty of options available to suit all requirements. Interaction with sales person very good. Have used ALIBABA more than once
We are using Alibaba more than a year, and It has given us a lot of information. Factories were nice, also provided us good quality products.
The payment process is quite easy for beginner. But to be honest the refund system need to be improved.
I have very good experience with Alibaba.com. I felt very safe purchase with Alibaba. Alibaba is great idea and safe place for shopping anything.
Great buying iin this platform. The company that posted the items that i have ordered is very professional and responsive. Faset response
Ordered montesory products from Changchun West Shore International Trade Co., Ltd.
Paid ******* with trade assurance! Got half of the products! Alibaba did not help!
First time doing business with Alibaba.
No regret at all, it's indeed a wonderful experience.
Wish so more and more business with Alibaba in the nearest future.
Alibaba is the zenith of supplier for literally everything under the sun. We are a happy client from Australia.
Прекрасное обслуживание на Alibaba.com! Внимательные и чуткие продавцы, ведущие заказа с момента заявки до получения и далее, пока оборудование не будет настроено! Спасибо огромное!
Easy and helpful platform to shopping. Sebelum ni rasa ragu-ragu nak shopping barangan dari overseas. Tapi sekarang tak lagi. Memang boleh dipercayai.
Good service, fast delivery, prompt response, beautiful product. Very satisfied. I will buy from here again.
Great products and service. Love the affordability on the site. I got a beautiful wall made of greenery and could not have done it without the site.
The Alibaba service is excellent and very trustworthy. I am very happy with the services. Congratulations to Alibaba group.
I recommend everyone, because the merchandise excellent, seller attend politely, respectful, delivery time according to agreed, I have nothing against the seller or the receptionist who attended me, I just have to speak very well of the alibaba and the attendant.
I'm happy, thank you!
Very easy to complete purchase from start to finish. Supplier excellent in listening and carrying out design to our specifications
Excelente servicio compras confiables con trade sure todo me llego a tiempo y fue lo que pedi, plataforma facil de navegar
It was a satisfactory experience buying through Alibaba. I liked the system and it is good for business.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members