Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was a satisfactory experience buying through Alibaba. I liked the system and it is good for business.
Buena experiencia comprado desde Veracruz México, las pantallas que compré llegaron bien, tuve un detalle con la paquetería UPS y hablaré con el vendedor para arreglarlo.
Working with Hoonshine has been an excellent experience. Paul Zhang has been very responsive to questions and I look forward to purchasing him again.
An extremely helpful and friendly administrator (Gwenn). Correct and clean business.
For the time being, the scooter is all right. I hope it will run for a long time.
Easy purchase, good follow-up all the way through confirmed delivery And really okay for smartphones purchase.
I am very happy with ALIBABA and I recomend to everybody. Very easy to use. You´ll find mamy companies worldwide. And specially chinese manufactories.
Our experience with Alibaba was everything we look for to protect us as the seller from scams and wiring money was a little scary, but with Alibaba offering trade insurance gave us a peace of mind without worries.
Alibaba has obviously been in business a long time, as they have everything handled like clock work. Love the Trade Assurance and the amount of organized information that they have.
I was skeptical at first. I won't hesitate to purchase again. The more I learned about systems Alibaba had in place to guarantee my purchase the more at ease I became. Through all communications I had with sellers my mind was put at ease. I only had dealt with professionals in their field and I had a great purchase great experience!
Everything went smoothly, so I am quite happy using this platform. I was a bit worried at first because of the things I had heard about online purchases. That was however not the case in this transaction so I am quit happy.
I needed a box with very specific attributes and dimensions when the manufacturer discontinued the model I was using. I couldn't find anything domestically at a price point that worked for me so I decided to check out Alibaba. I found a product that perfectly fit my needs at a reasonable price, shipped right to my door. Just as easy as using Amazon or eBay, I will not hesitate to buy through Alibaba again.
He realizado varias compras a diferentes proveedores. Con muy buena experiencia, ya que, hay proveedores que han respondido muy bien y otros no han respondido muy bien pero hemos resuelto en forma exitosa los conflictos que se han presentado.
The role and endeavor of Alibaba is excellent.
Alibaba is the friend who saved the Amazon,
Global sellers lives.
Many people in the world are benefiting economically.
This is one of my best shopping experience in alibaba.com. After sold off this batch i would come back again for second batch. Thanks seller!
Keeping us up to date all the way through the process. Personal, hounest and good service. Quick respons to all questions.
Great company, willing to help with any issues that may occur. Will continue to do business with Allibaba
First experience, it needs adjustments. Overall good. Good. Good. Good.
I still want to continue shopping here.
Great services, I really enjoy navigating on the site and also the quality of the services they offer
The product quality is not so good anymore. We do hope, that the supplier is solving the problems to continue our relationship.
Extripod is very good and profession supply for all kinds of items.
I love and will place again and again.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members