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AlibabaReviews 13,117

3.8
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,298
value
1,277
shipping
1,272
returns
739
quality
1,254
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Instant Feedback

202 reviews
Ecuador
1 review
0 helpful votes
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Confiable
May 7, 2019

Pedi relojes goma fue amable y me ayudo en todo el proceso estoy contento con pedido y seguiré comprando desde ahora

Date of experience: May 7, 2019
Pakistan
1 review
0 helpful votes
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Very Happy with alibaba services
May 7, 2019

It's a great secure payment medium between seller and the buyer, even the best site to connect business holders from completely different countries.

Date of experience: May 7, 2019
Philippines
1 review
0 helpful votes
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Always secured with quality products
May 7, 2019

I always feel confident when I make my orders. The vendors are so courteous. Will definitely make more orders with various suppliers.

Date of experience: May 7, 2019
Australia
1 review
0 helpful votes
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1000% satisfied
May 7, 2019

Perfect Packaging, Communication, Quality
Exactly same as the description and just the one I was looking for
Especially thanks to Avita

Date of experience: May 7, 2019
Namibia
2 reviews
0 helpful votes
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Excellent
May 7, 2019

This is more a user friendly site, i like the smooth navigation. And i am yet to explore more, i wish i could make something out of this site, busines wise/otherwise

Date of experience: May 7, 2019
Hawaii
1 review
0 helpful votes
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Review
May 6, 2019

Site is terrible, light years from Amazon. I'd give no stars if possible. I strongly recommend not to do any business with these people. It's a great business opportunity for competing with them as the service is needed and has market potential, and their standards are very low.

Date of experience: May 6, 2019
RU
1 review
0 helpful votes
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Работа очень хорошая.
May 7, 2019

Полностью доволен командой. Всегда помогают решать проблемы, молодцы. Буду продолжать с ними работать и всем советую.

Date of experience: May 6, 2019
Washington
1 review
0 helpful votes
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Good experience
May 7, 2019

Good experience. Easy communication, professional, problem solving, fast response, high quality.we sold well for those items in last order, so we reorder this time. Because of the good selling, our products become out of stock. It is lucky that the seller cooperated well and helped to make the production faster than normal for almost half a month.

Date of experience: May 6, 2019
Canada
1 review
0 helpful votes
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Cooperative and trust worthy.
May 7, 2019

I am very satisfied with the cooperation and knowledge of this Company.

My order was 100% accurate and the quality great.

I will order again shortly.

Date of experience: May 6, 2019
Canada
1 review
0 helpful votes
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Buy diode laser hair removal machine
May 7, 2019

I have been using the product for almost a year and the result of the product is amazing. Their customer service is awsome and professional. I would definitely recommend it to friends.
I really like the 808-G machine, which is small and portable, with plenty of energy. The two-year warranty gives me no worries. After using it for a month, the customer's treatment is very good.

Date of experience: May 6, 2019
Florida
1 review
0 helpful votes
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Keychains
May 7, 2019

Excellent service. Great Product. Fast Shipment! I will buy again! Great communication! Thanks very much!

Date of experience: May 6, 2019
Georgia
1 review
0 helpful votes
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I've had such great experiences
May 7, 2019

It has been a pleasure communicating and buying here. I get my orders faster from here than many times when orders are made locally. I love the people I have dealt with, no problems and very reliable service!

Date of experience: May 6, 2019
California
1 review
0 helpful votes
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Purchasing Process
May 7, 2019

The website works much better now. Communications are easier with the manufacturer's as well. It doesn't take as long to load into the web browser ans refresh rates are much faster.

Date of experience: May 6, 2019
Argentina
1 review
0 helpful votes
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My first buy and was excellent
May 7, 2019

My first buy and was excellent. Arrived in 7 days from China to Argentina! Awesome! Anyways I don't recommend Fedex for shipping the product. They add a lot of fees

Date of experience: May 6, 2019
Oklahoma
1 review
0 helpful votes
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Custom Poker Chip Stickers
May 7, 2019

Great experience. Items were held up at customs and had to be reshipped but receive them in satisfactory time. Would certainly deal with again. Alibaba and Ali Express are great places to buy from. Thanks/Rick

Date of experience: May 6, 2019
Saudi Arabia
1 review
0 helpful votes
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Amazing
May 7, 2019

Everything was amazing, the products, the delivery to Saudi Arabia, and the communication everything was perfect, thanks a lot.

Date of experience: May 6, 2019
Florida
1 review
0 helpful votes
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Need Label Pins, this is your place to go
May 7, 2019

This team is great to work with and responded quickly. We have used in the past and the service remains consistent, excellent.

Date of experience: May 6, 2019
Peru
1 review
0 helpful votes
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Lousy courier service
May 7, 2019

UPS took a long time to deliver (more than a week) and they charge us USD 34 as customs expenses(not duties)

Date of experience: May 6, 2019
Texas
1 review
0 helpful votes
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So far so good!
May 7, 2019

There have been a couple of vendors that do not offer a response. Could because my quantities are not large enough, but most people have been very efficient and friendly. Will continue to look for new items.

Date of experience: May 6, 2019
Belgium
1 review
0 helpful votes
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Satisfied customer
May 7, 2019

I have a very good business experience with Joie Gan from Shenzhen Yilesou Technology Co., Ltd.
Certainly worth repeating for any next purchase.

Date of experience: May 6, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2035