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AlibabaReviews 13,118

3.9
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
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Instant Feedback

202 reviews
Pennsylvania
1 review
0 helpful votes
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Perfect in everyway!
May 14, 2019

Seamless transactions. Courtesy and professional Sellers. Fast production and transit times. Superior quality.

Date of experience: May 13, 2019
Costa Rica
1 review
0 helpful votes
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Confidence inspiring
May 14, 2019

I've placed several orders with different suppliers and will continue to do so. I specially trust their Trade Assurance feature and their supplier rating system, as I feel confident that Alibaba is providing enough supplier information and that they will back me up in case of an issue. This reflects on the treatment I receive from suppliers, as it's evident they want to be in good standing and comply with Alibaba's policies.

Date of experience: May 13, 2019
Mexico
1 review
0 helpful votes
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Pedido de demografos
May 14, 2019

Excelente comunicación a pesar de la diferencia de idiomas.
Recomiendo alibaba ampliamente.
Muchas gracias

Date of experience: May 13, 2019
Pennsylvania
1 review
0 helpful votes
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Very satisfied.
May 14, 2019

Took a little to get used to navigating the site but they have lots of great features and I highly recommend them.

Date of experience: May 13, 2019
Czechia
1 review
0 helpful votes
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First experience
May 14, 2019

Now was my first shopping experience with Alibaba, but all is easy, large selection of goods and my first seller was great. I can only recommend:-)

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
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While I haven't had to use the trade assurance, it's nice to know that there is a recourse if a deal goes south. So far the site has connected me with a great supplier for my product.

Date of experience: May 13, 2019
GB
1 review
0 helpful votes
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Good service
May 14, 2019

Brilliant Company, helpful, reliable, Quick service. Thank you for your help. Just for information duty need to be paid by buyer.

Date of experience: May 13, 2019
Illinois
1 review
0 helpful votes
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Easy and fast search experience
May 14, 2019

This website is very user friendly, I was able to search and find supplier with minimum effort. All the supplier I contacted were able to answer questions and solutions for my business, I will continue to use this platform for my futures shipments.

Date of experience: May 13, 2019
Spain
1 review
0 helpful votes
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Black Bangle Velocimeter
May 14, 2019

The swich between the web in Spanish and the International web is confusing.
The App in the Iphone is not well sincronize with the computer in the Messages. I have sometimes to go back to the iPhone to find and finish a start message conversation.

Date of experience: May 13, 2019
NL
2 reviews
0 helpful votes
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I am sorry to tell you that the polarized glasses did not work at all (getting darker did not work)

Dutch249

Date of experience: May 13, 2019
RU
1 review
0 helpful votes
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Excellent platform for business. I use it with great pleasure. I work directly with large factories without intermediaries

Date of experience: May 13, 2019
Malta
1 review
0 helpful votes
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First class
May 14, 2019

As a first time user I found the Alibaba platform extremely useful and trustworthy. Alibaba has the respect of supply companies and their monitoring of transactions, dispatch and receipt of payments and goods gives confidence to purchasers like myself who are not in a position to visit the supplier personally. I am most pleased with your services. Thank you very much

Date of experience: May 13, 2019
Austria
1 review
0 helpful votes
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A great supplier and a great cooperation. I ordered for the second time and was always very satisfied

Date of experience: May 13, 2019
Australia
1 review
0 helpful votes
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I was unsure at first but not anymore... Alibaba is a great platform that I have used for the first time and intend to use again in the future.

Date of experience: May 13, 2019
South Africa
1 review
0 helpful votes
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Good customer service
May 14, 2019

I have nerver come across a company that is so helpfull with everything.
I felt as if i have been buying from this company for years with the experiance i recieved from them. Eden Zhang is such a angel well lets just say i have made a friend and a business partner. Thank you so much. The quality of the products i bought are amazing and will be buying from them

Date of experience: May 13, 2019
Indonesia
1 review
0 helpful votes
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First timer
May 14, 2019

At first I was hesitant because of my first time to order via Alibaba. But the experience doing shopping in this site was well worth the effort. Thank you Alibaba...

Date of experience: May 12, 2019
Pakistan
1 review
0 helpful votes
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It was pleasure experience dealing via ALIBABA and our selected supplier, we wish to continue this experience in future via Alibaba and our this supplier and more shopping

Date of experience: May 12, 2019
Pakistan
1 review
0 helpful votes
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Shipment arrival problem
May 14, 2019

It my experience that the people dealing in pakistan airport are very corrupt they always looking for money because they destroyed my shipment due to unidentified reason

Date of experience: May 12, 2019
Saudi Arabia
1 review
0 helpful votes
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Great and professional
May 14, 2019

Nice supplier and working hard and doing her best to Shipp my item on time
Thank you so much
Professional in dealing with customers

Date of experience: May 12, 2019
Peru
1 review
0 helpful votes
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O'Rings from external supplier
May 14, 2019

Samples for testing were received on time, however, the hardness was a bit lower than required and we have to decline.
We will look for another external supplier manufacturing O'Rings under our specifications.

Date of experience: May 12, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036