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AlibabaReviews 13,118

3.9
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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
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Instant Feedback

202 reviews
Florida
1 review
0 helpful votes
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Product was quickly manufactured and shipped. Received exactly what I was expecting. Highly recommend this company. I will do more business with them in the near future.

Date of experience: May 14, 2019
Georgia
1 review
0 helpful votes
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Vehicle Lighting
May 14, 2019

Very pleased with he ability to easily order and pay for the products we needed and getting the modifications we requested

Date of experience: May 14, 2019
GB
1 review
0 helpful votes
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Ali Baba
May 14, 2019

I make regular sales on amazon and I would never have been able to do this if it was not for Ali Baba, I have done so much research on products and honestly it has helped me out so much

Date of experience: May 14, 2019
Jordan
1 review
0 helpful votes
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Professional
May 14, 2019

Professional business experience and great communication, trade assurance and and follow up in each step will encourage us to order by Alibaba next times.

Date of experience: May 14, 2019
Qatar
1 review
0 helpful votes
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Good experience of ordering products through Alibaba. The delivery was on time and product quality was good.

Date of experience: May 14, 2019
Australia
1 review
0 helpful votes
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Good service
May 15, 2019

No hassles at all. The transaction is a success. Thanks Alibaba.
First, I got exact products I need.

Date of experience: May 14, 2019
Philippines
1 review
0 helpful votes
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So far so good
May 14, 2019

Very satisfied with alibaba. I started with it and so far so good doing business and supporting small businesses like me.

Date of experience: May 14, 2019
Austria
1 review
0 helpful votes
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All ok
May 14, 2019

The first time for me.
Everything was ok.
I am sure, it was not the last time to order something.
Leopold

Date of experience: May 14, 2019
Turkiye
1 review
0 helpful votes
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Highly recommended
May 14, 2019

Highly recommended 3D Printer Filaments and 3D pen and filaments. Good communication. Knowledgeable and helpful employees. Highly reccomended

Date of experience: May 14, 2019
Israel
1 review
0 helpful votes
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GOOD EXPERIENCE
May 14, 2019

WHENEVER I USE TRADE ASSURANCE-
EVERYTHING ARRIVES ON TIME
I'M HAPPY WITH YOUR SERVISE-
DEFFINATLY USE IT AGAIN

Date of experience: May 13, 2019
Switzerland
1 review
0 helpful votes
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My first order
May 14, 2019

My first order on Alibaba was a great success. Simple ordering process, secure payment and found a good seller.
I'll be back soon!

Date of experience: May 13, 2019
Texas
1 review
0 helpful votes
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Never a problem
May 14, 2019

This platform is amazing. It is easy to use. I wish Alibaba.com would look at the products that are listed for $1 when it should cost several hundred. There is nothing more frustrating that looking at a wrong price.

Date of experience: May 13, 2019
Colorado
1 review
1 helpful vote
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First time buyer experience
May 14, 2019

Alibaba.com knocked it out of the park. I am extremely satisfied with my entire experience. I had reservations at first, but am glad I tried this excellent company. I will do my buying here from now on, and I highly recommend anyone else do the same. Service, price, safety, and speed... I am a very happy customer.

Date of experience: May 13, 2019
Washington
1 review
0 helpful votes
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Initial Order
May 14, 2019

Going through Alibaba's site looking for supplies and products has been somewhat exciting. I was able to review a companies success, where they sell, how many employees they have and how long they have been in business, etc. Everything you need to search with is set up by Alibaba for you. That really helps otherwise it could get confusing.

Date of experience: May 13, 2019
Peru
1 review
0 helpful votes
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PULSERA
May 14, 2019

BUENA ATENCIÓN DE LOS REPRESENTANTES
BUENA COMUNICACIÓN DE ALIBABA CON RESPECTO A LA SEGURIDAD DEL NEGOCIO

Date of experience: May 13, 2019
Florida
1 review
0 helpful votes
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Very Professional
May 14, 2019

My experience with this order was superior. Penny is excellent and is very attentive to the customer. I will continue to order from them in the future.

Date of experience: May 13, 2019
Arizona
1 review
0 helpful votes
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Very smooth and easy service
May 14, 2019

My first order was a breeze to say the least. The whole ordering process went through easily and safely. The app is fast and easy to use. Moreover, the messaging tab is very easy and helpful to use and communitcate with your suppliers. Overall a very fast and easy way to get what you need.

Date of experience: May 13, 2019
Chile
1 review
0 helpful votes
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Import pellet stoves
May 14, 2019

Alibaba is a page that offers us commercial support for our international transactions. The bad thing about alibaba is that the buyer must be the one who puts the term and report of the arrival and receipt of the goods and not the seller

Date of experience: May 13, 2019
Qatar
1 review
0 helpful votes
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Dear all
Plz... be ware of that theifs... just a big cheating factory...
I had requested 1 trial container plywood 2time hot press.
They sent me cheapest bad quality finger jointed.
When i fighted with them.
They sent me 2 bundles. Suppose to be 2 times hot press.
They sent me 2 bundles 1 time hot press extremely pooor quality... i will attach the photos for that.
Pleas. Be ware of that busters

Date of experience: May 13, 2019
South Africa
1 review
0 helpful votes
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My first purchase on Alibaba
May 14, 2019

I was at first not really sure i will get value for money and also secondly China and Zambia are thousands of not a million miles away. With such you can't really trust anyone but i would like to say after hearing Jack Ma talk about Alibaba i made a decision to try out and i am glad i did.

Thanks Jack for allowing this little Zambian Man to have his first trading experience with a company and have a relationship with someone he has never met.

Date of experience: May 13, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036