The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
It was a good experience with the Seller. Everything was provided to me including the shipping costs and product details. The exact item was shipped to me.
Really nice marketplace. Very easy to use, efficient and clear.
I enjoyed working on it. I'll recommend everyone.
I would like to confirm, that scooter is good. It very fast. Lithium battery and motor strong. It look fantastic. Elon musk must be glad too, because it my first step to the Tesla car. When i earn the enough money, i can buy it. I hope your buisness will be grow strongly. Thank you
Una plataforma simplemente genial una gran herramienta para desarrollar negocios y accesible para todo tipo de personas
The company representative was friendly and professional. He was clear with his explanation of items and followed through quickly.
The future for SME business around the world driving global economy. I brought face steam face vacuum pumps and nail polish drying lamps to supply the USA spa beauty market.
Everything went smoothly. The company contact was extremely helpful and I received the goods very quickly. I have absolutely no complaints.
Ótimos produtos e fornecedores atenciosos e profissionais tornam o comércio confiável e prazeroso, aliado a uma plataforma segura e versátil.
Parabenizo e agradeço a todos.
Great and easy to use website. Was easy to communicate with the different manufacturers to get what we wanted.
Amazing product finding service from all the sellers I've dealt with. Very honest and decent people who often go to great lengths to find you the exact products you need even if they don't currently stock them.
Money is held by Alibaba until the products arrive and some sellers accept Paypal, both of which are secure ways to pay.
I will always come here first to find items I need in bulk.
Fast response is very important point on on-line business.
Thanks for alibaba's support.
Best regards,
Kevin
Received as it was shown and promised. I have received a great service after the purchase.
Be back to buy more items for sure.
Best Regards
A. Jay
When choosing the Russian language to work with Alibaba, English is often displayed in messages and menus. This happens very unpredictable, and without a system. Just suddenly Russian is replaced by English.
After searching through a plethora of suppliers, I finally made the plunge and bought from one. I was pleasantly surprised.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.