Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I always come to AliBaba to buy large custom orders. The suppliers I have found are all easy to work with, and produce quality results.
This new ready to ship is a great way to get what you need from verfied sellers and avoid scammers. It also allows buyers and sellers to build trust b4 discussing custom orders or bulk
This site is great for getting things in bulk at low prices. Being able to speak directly to the suppliers in really helpful. Being able to negotiate is even better.
I have used Alibaba for a while now and like the large amount of products available. The suppliers and generally willing to help track down other options.
Me gusta alibaba porque los envíos son rápidos, no he tenido problemas, los productos son de excelente calidad, los fabricantes son muy serios... gracias.
Used Alibaba for the first time and their platform is amazing. Easy and simple to use and Trade Insurance removes all worries of payments.
Some manufacturers don't reply and aren't good but the good ones are amazing.
Nikk
Same as last order had a wonderful experience with my order. All the best to Alibaba and keep up the good work.
Hamad Hakim
Accurate and reliable information. Up to date emails, and a reat list of available suppliers. Will continue to use Alibaba.
Payment with Alibaba was so easy and fast we 'll be using this from now on.we use our credit cards and suppliers get their money in a couple hours
Best site to buy products for my business. Used it to buy my first product and it felt safe, secure, and professional. Will be using in the future
I'm happy with how Alibaba work as an go between in as far as buyers and sellers are concerned. They are careful to protect both the buyer and seller interests
Its one of best online shopping that can be accessed almost people in the world and support mostly all country
I am very pleased with service of sarah, She was very good at solving problems and prompt at her replies. Product is very good
No particular issues. Reliable process all along the chain. Thank you. Will continue this way for my orders. Easy payment and communication and delivery by express courier as expected, no bad surprise.
Very Quick and very good products! The watches are very good ones, I'll be your customer for long time
The product and the saler is great!
This card is receiving in great conditions, split in 1 unit for box.
Great experience, it's the second time that i buy from alibaba!
Good products and excellent organization
La experencia con la empresa de Alibaba es bastante buena la pagina esta bien optimizada y no se cae es facil la comunicacion con el distribuidor y esta en varios idiomas para facilitar la comunicacion con el cliente que se registra.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members