Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I'm very happy with Alibaba. It's safe and good for business. Everything is easy and clear. I finished shopping without trouble. I can recommend to everyone this great page.
I am very happy with the service of Alibaba, we got our products on time and they were good quality. The company who provided me the products were very helpful and professional.
Very fast shipping, very good service.
The product was consistent with what was at the auction. I'm very happy
The whole order process went very well. Satisfied.
Delivery time and Product quality were to my complete satisfaction.
I would use your service again, when needed.
Just the system what I have look for and what I need. Thanks! Serve me very easy, simple, smart way to business!
The website itself is extremely straight forward and easy to navigate. The message centre is a brilliant feature. The site is brilliant in both PC and mobile format. Mobile format will give you notifications if you wish and has its own notification sound; so you know when it is Alibaba! It's been extremely safe to use. I love all the policies and contracts in place to ensure your safety on their site too, it gives you peace of mind. Alibaba has been essential in assisting me to find stock and products and manufacturers to launch my company. Alibaba also have manufacturers/suppliers from all over the world, so even if you preferred local manufacturers/suppliers you can filter you search for your specified region. (for example, united kingdom). 10/10 highly recommend.
Great experience, service and quality with prompt delivery.
Trustful company all the way from design to shipping.
Always provided with documents or whatever you needed with essential information.
I see a long-term business with them!
I only miss easier access to shipment tracking. Everything else have been good. A better link to accessories from same producer would be nice too
Over 3 years of business with Ms Sara she always helpful and always provide good quality in time.No compromise on quality, reliability and qc.
My first experience as a buyer on Alibaba was excellent. The site is user friendly and accessible. The platform is highly recommended for buyers who are protected from scam..
Easy to order. Large selection of product and the satin is so soft. There is no discomfort along my neck line
Fast and prompt reply and updated. Reliable and trustworthy to order items from. Its a good and well recommended opportunity for business owner to purchase from here.
Great customer service and even better products.
Will definitely be a repeat customer.
Couldn't have asked for better service.
Can't wait for my next purchase.
I know they will definitely come thru for me.
Excellent images and videos make choosing products much easier than Amazon.
The service and feedback by Alibaba makes it a world leader.
One Belt. One Road. Win Win.
Great experience and service. Good product quality. Very good product quality and service on repeat order. I see longterm business relationship
I LIKE A LOT THE SERVICE FROM ALIBABA AND I CAN TRUST 100% MY MONEY IF I MAKE ANY ORDER FROM THE WEBSITE. THANK YOU
Using Alibaba for the first time I thought would be daunting. However, it was straight forward and easy.
Una experiencia buen el tema esta en encontrar el producto mas rápido, debido a la cantidad de proveedores y no toda la pagina esta en ESPAÑOL.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members