Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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When you have a good seller, it's a great experience. However, if you run into a problem their Customer Service is just awful! I've had both good and bad experiences. When you place an order you get a LONG list of numbers as your order number. When your purchase arrives, it has no information on the packet to tell you who sent it. I ordered identical items from two different sellers. I got one order, but not the other. But, I had no way to see which seller hadn't sent it! When you have a problem and go to the "help" screen, you get an automated service called EVA. If your problem isn't listed on the pull down menu, you can't go on. In all the times I TRIED to connect to them, I only got through to a person once, and she was rude! My problems were never fixed! I lost $30 in transactions! Tonight I got a message saying that something I ordered was out of stock. They asked me to cancel my order and they would refund my money. Easy, right? WRONG! When I tried to cancel, the cancel button wouldn't work! I contacted the seller to tell them, and asked THEM to cancel and send my refund! I opened a dispute, too. I ordered something in a size large. They sent a size small! Ugh. I'm SO tired of TRYING to get to customer service, with no luck, that I'm no longer going to order through Alibaba.com. It's just awful!
Good quality with professional service, friendly & helpful.we already cooperation with them over 6 years.
Everything went really well - my supplier was most professional and had great communication. I am looking forward to my next order on Alibaba to grow my new business
The web site was very user friendly and ensured my order was appropriately sent and confirmed arrival
Only deal trough Ali express, never outside of here. Very reliable companies. Very good products, i'm very happy dealing with Wendy.
Well crafted... the quality is outstanding! We are extremely happy with the hat and are ready to order more.
User friendly, payment and tracking helping a lot and save. Vastness of the product is very appealing. However, product knowledge mastery is important because I asked basic information about the product and the sales person gave me the answer "I DON'T KNOW" which I find unacceptable.
Excellent quality, timely delivery. Vendor actually read the RFQ and responded with specifics. Much appreciated.
Excelente muy buena gran variedad de fabricantes y productos buenísimo. Vendedores amigables, Personal cordial y Profesional. Seguridad muy buena.
Ofcourse you're apprehensive using this website from all the online reviews of people spending money and receiving poor quality products.
I myself was hesitant but the high prices I was receiving in the US made me willing to take the risk!
It was easy to sign up. It was easy to search for the product I needed. It was easy to send an inquiry. It was easy to communicate with sale representatives of companies I was interested in purchasing from. I like that the companies were verified. I like that Alibaba has a system where you can track your order and its set up just incase product is not up to par and a refund is needed.
In closing, I'm thoroughly surprised that I was able to purchase quality product from half way around the world with such ease.
ShaunS., NewYork
Everything is good. I'm satisfied with the quality, service and quick receiving of my order. This was my first order, now will be others.
Again extremely fast delivery and good communication. Costumer support very friendly and helpful. We will be ordering more products through Alibaba very soon.
We are disappointed byt the fact that almost every time we make an order through alibaba we realize that there is big deduction of money while transfering to the suppliers bank account. And we feel that alibaba doesn't protect us. So we next time we might not use alibaba to make an order!
Shipping agents selected should be more responsible. Their job is to deliver the product to buyer and have to make sure that the product is delivered. However, Issues resolved within short time.
The product is fully consistent with the description. Good quality. Quality package. Professional Manager. I am completely satisfied with the order.
I'm still learning to use all the tools. But I'm very pleased, i wish to be better, and buy large soon
El producto ecxelente, el costo de envio un poco mas costoso de lo esperado hay que buscar la manera de disminuir este costos de envio.
Good experience, I purchased different things, with around 4 suppliers, professionalisme, prompt answer, nice communication, I recommand.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members