business logo of Alibaba

AlibabaReviews 13,118

3.9
How would you rate Alibaba?
grey star
grey star
grey star
grey star
grey star

Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,299
value
1,277
shipping
1,273
returns
740
quality
1,254
This company does not typically respond to reviews

Instant Feedback

202 reviews
Canada
1 review
0 helpful votes
Follow Heather W.
Unfollow Heather W.
Send Message
Share Review
Report Review

Over & Above!
May 19, 2019

Amazing customer service and fast delivery. The customer service was over the top. The representative made sure all of my needs were met and was able to find a product that fit within my budget. They kept me up to date with the order process. Due to working with a tight deadline, this was definitely appreciated. I will be using this supplier in the future.

Date of experience: May 17, 2019
Minnesota
1 review
0 helpful votes
Follow Dan G.
Unfollow Dan G.
Send Message
Share Review
Report Review

Easy to use platform!
May 19, 2019

Intuitive platform that makes purchasing a breeze! I will definitely continue to utilize Alibaba for my business needs!

Date of experience: May 17, 2019
Philippines
1 review
0 helpful votes
Follow Celita E.
Unfollow Celita E.
Send Message
Share Review
Report Review

1st in Alibaba
May 19, 2019

Quite stressful on the start especially I am still learning the system but Foshan - Bruce is always there to help me up to the time i got the items.
Thanks Bruce

Date of experience: May 17, 2019
Iowa
2 reviews
0 helpful votes
Follow terrie H.
Unfollow terrie H.
Send Message
Share Review
Report Review

Alibaba
May 19, 2019

Love Alibaba, they provide me with excellent product suppliers with the security knowing my products will be received on time and with great quality.

Date of experience: May 17, 2019
Malaysia
1 review
0 helpful votes
Follow DatinZharina T.
Unfollow DatinZharina T.
Send Message
Share Review
Report Review

Containers with 4-compartment
May 19, 2019

I am very satisfied with the services given by your representative, Ms Lucky. She's very helpful and cooperative. I would definitely want to do business with her again in the future. Thanks!

Date of experience: May 17, 2019
GB
1 review
0 helpful votes
Follow Hazem M.
Unfollow Hazem M.
Send Message
Share Review
Report Review

I trust them
May 19, 2019

Very safe and secure, a lot of options and a magnificent amount of Suppliers. There is no much that I can say to fill this up but I do trust Alibaba and I didn't have any experience for the start

Date of experience: May 17, 2019
Canada
1 review
0 helpful votes
Follow suzanne J.
Unfollow suzanne J.
Send Message
Share Review
Report Review

Great signs
May 19, 2019

Always a pleasure to deal with and super easy to do an order. Have used Alibaba more than a few times now and wont go anywhere else.

Date of experience: May 17, 2019
GB
1 review
0 helpful votes
Follow paul A.
Unfollow paul A.
Send Message
Share Review
Report Review

Great service and helpfull
May 19, 2019

Alibaba is a great source for all your manufacturing needs and almost any product you could ever need. Communication and purchase protection are first class

Date of experience: May 17, 2019
South Africa
1 review
0 helpful votes
Follow bevil R.
Unfollow bevil R.
Send Message
Share Review
Report Review

No Communication
May 19, 2019

Most suppliers do not reply on time. Prices are mostly not whats on advert. Overall the shopping experience is very good.

Date of experience: May 17, 2019
Minnesota
2 reviews
0 helpful votes
Follow Tyranique B.
Unfollow Tyranique B.
Send Message
Share Review
Report Review

This company is a scam. The items I brought did not work. My options are buy more and they will send replacement or pay 40 dollars to ship it back and I'll get a refund of my initial payment not including the 40 dollars to ship back. REPORT THEM TO THE Better Business Buearu

Date of experience: May 17, 2019
Denmark
1 review
0 helpful votes
Follow Pouli U.
Unfollow Pouli U.
Send Message
Share Review
Report Review

Very good service and response
May 19, 2019

Pei Liu. Has been very helpful throughout the process and ensured that I got the right goods. So many thanks from here. I now have full confidence in purchasing other components in the future.
The engine and driver were delivered quickly and fully lived up to my expectations. Thanks Pouli Stald

Date of experience: May 17, 2019
Ukraine
1 review
0 helpful votes
Follow Eugene L.
Unfollow Eugene L.
Send Message
Share Review
Report Review

Nice work with manager, full support before and after, fast shipping and friendly communication! Thanks Jeson Huang for cooperation!

Date of experience: May 17, 2019
Germany
1 review
0 helpful votes
Follow Niels U.
Unfollow Niels U.
Send Message
Share Review
Report Review

Perfect
May 19, 2019

Work with Alibaba first time and it was better than I aspected. We order a lunchbox and it was customized and printed exactly as we order.

Date of experience: May 17, 2019
Italy
2 reviews
0 helpful votes
Follow Sergio E.
Unfollow Sergio E.
Send Message
Share Review
Report Review

Execellent
May 19, 2019

Excellent value for money, excellent packaging, excellent shipping service and customer support. The product is easy to assemble and made with care. Inside the package there is also a cleaning cloth.

Date of experience: May 17, 2019
Canada
1 review
0 helpful votes
Follow Nathalie A.
Unfollow Nathalie A.
Send Message
Share Review
Report Review

It was my first experience with Alibaba so I was apprehensive but the overall experience was excellent!

Date of experience: May 17, 2019
Italy
1 review
0 helpful votes
Follow Sebastiano F.
Unfollow Sebastiano F.
Send Message
Share Review
Report Review

Fully satisfied
May 17, 2019

Fast and good quality of a tailored product!
I received what I ordered in the estimated time.
The staff, (a girl called Luna) was kind, professional and ready to reply.
No problem to request a tailored product, i received what i asked for.
I highly reccomend it.

Date of experience: May 17, 2019
Singapore
1 review
0 helpful votes
Follow Vincent F.
Unfollow Vincent F.
Send Message
Share Review
Report Review

Very pleasant and smooth trading in general. The delivery was considered fast and efficient as well.

Date of experience: May 17, 2019
New Zealand
1 review
0 helpful votes
Follow Rhys Q.
Unfollow Rhys Q.
Send Message
Share Review
Report Review

Overall trouble free good quality products, have found the site easy to use with very good security. Seller reviews accurate, no problems

Date of experience: May 17, 2019
France
1 review
0 helpful votes
Follow METZGER I.
Unfollow METZGER I.
Send Message
Share Review
Report Review

TRANSACTION PARFAITE
May 17, 2019

Parfait, très bon contact avec la vendeuse. Personne agreable et professionnel. Très disponible et rèacitve, merci

Date of experience: May 17, 2019
India
1 review
0 helpful votes
Follow vish R.
Unfollow vish R.
Send Message
Share Review
Report Review

Starworld electronic executive Bella is very helpful and supportive and professional. She guided about the right product to choose which saves my money and guided me about the solar panels technology.
Very very happy by the services of Starworld staff Bella.

Date of experience: May 17, 2019

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2036