The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Amazing customer service and fast delivery. The customer service was over the top. The representative made sure all of my needs were met and was able to find a product that fit within my budget. They kept me up to date with the order process. Due to working with a tight deadline, this was definitely appreciated. I will be using this supplier in the future.
Intuitive platform that makes purchasing a breeze! I will definitely continue to utilize Alibaba for my business needs!
Quite stressful on the start especially I am still learning the system but Foshan - Bruce is always there to help me up to the time i got the items.
Thanks Bruce
Love Alibaba, they provide me with excellent product suppliers with the security knowing my products will be received on time and with great quality.
I am very satisfied with the services given by your representative, Ms Lucky. She's very helpful and cooperative. I would definitely want to do business with her again in the future. Thanks!
Very safe and secure, a lot of options and a magnificent amount of Suppliers. There is no much that I can say to fill this up but I do trust Alibaba and I didn't have any experience for the start
Always a pleasure to deal with and super easy to do an order. Have used Alibaba more than a few times now and wont go anywhere else.
Alibaba is a great source for all your manufacturing needs and almost any product you could ever need. Communication and purchase protection are first class
Most suppliers do not reply on time. Prices are mostly not whats on advert. Overall the shopping experience is very good.
This company is a scam. The items I brought did not work. My options are buy more and they will send replacement or pay 40 dollars to ship it back and I'll get a refund of my initial payment not including the 40 dollars to ship back. REPORT THEM TO THE Better Business Buearu
Pei Liu. Has been very helpful throughout the process and ensured that I got the right goods. So many thanks from here. I now have full confidence in purchasing other components in the future.
The engine and driver were delivered quickly and fully lived up to my expectations. Thanks Pouli Stald
Nice work with manager, full support before and after, fast shipping and friendly communication! Thanks Jeson Huang for cooperation!
Excellent value for money, excellent packaging, excellent shipping service and customer support. The product is easy to assemble and made with care. Inside the package there is also a cleaning cloth.
It was my first experience with Alibaba so I was apprehensive but the overall experience was excellent!
Fast and good quality of a tailored product!
I received what I ordered in the estimated time.
The staff, (a girl called Luna) was kind, professional and ready to reply.
No problem to request a tailored product, i received what i asked for.
I highly reccomend it.
Very pleasant and smooth trading in general. The delivery was considered fast and efficient as well.
Parfait, très bon contact avec la vendeuse. Personne agreable et professionnel. Très disponible et rèacitve, merci
Starworld electronic executive Bella is very helpful and supportive and professional. She guided about the right product to choose which saves my money and guided me about the solar panels technology.
Very very happy by the services of Starworld staff Bella.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.