Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I like it so much it was helpful and great i will do it again. It was nice to order from this website, their communication, shipping time, and dealing with costumers.
It was nice to buy on Alibaba. Some handling charges are beyond my understanding. Overall it was a great experience.
I trust this supplier. The supplier has very good solutions for our company. The shipment is in time and choose optimized logistics.
It has been easy dealing with suppliers through your portal. It takes a bit of patience and understanding but once you get the hang of it it is quite straight forward.
The manufacturer is very friendly and responsive to customer requests. In addition, the customer service is very patient. We are looking forward to the next business with Guangdong Jinlai Metal Products Co., Ltd.
Always wonderful customer service! A great selection of stunning jewellery to meet my customers needs! Quick delivery, no long waits! Very thoughtful packaging for the safety and protection of my purchases! I very much enjoy shopping with Alibaba.com!
Excellent product, top quality, easy to fill, easy to use. Excellent seller, fast delivery and fantastic customer service
Estaba con un poco de temor, pero muy bien, me da mas confianza para seguir invirtiendo en Alibaba, estoy buscando una variedad de productos para hacer mi tienda virtual, espero seguir contando con el apoyo de Alibaba
Quick and easy order of product. Diversify choice of products and manufactures, with detailed ratings and qualification. The finished product was delivered on time with quality matching product description.
Alibaba.com is a great platform for finding services. Used it for the first time, and had a really good experience.
I have ordered a lot through Alibaba and it has always gone well.
This questionnaire requires 100 letters minimum which makes no sense however
Highly recommended this supplier. I was trade before many time with this supplier and the manager, JASMYN is very kind & helpful so we are very satisfied with every deals. Thank you for fast&kindly checking every time. And we get the reviews from our customer and they said the quality of our product is very nice! So we and highly recommend for the product of this supplier. Frankly we don't want to meet many competitors in online but the supplier is very good, so we wrote the review. Thanks for excellent transactions. Hebei Sanhao Auto Parts.
Alibaba help us reach out to new suppliers and there trade assure service make sure our money is in safe hands.
For a first purchase on the site alibaba, everything went very well.
I especially appreciated that alibaba is an insurance to protect my final purchase that reassured me
Be careful when choosing your suppliers
Thanks to alibaba for having a protection system for buyers and sellers.
Got great stickers very fast delivered to Sweden in recordtime.
Usually it takes over 3 weeks to get deliverys from Asia.
Great job!
It was my first experience, was nice i am satisfied from the services provided to me. I wish to use it for future purchases and i recommend it to others
Good and Easy, comfortable
But it is enough that the search cannot be as we really need, such as the correct price or specific information But overall I like
I got to say the only thing they can work better on is an application that works on both your phone and on the computer and you don't have to keep switching back and forth between WhatsApp the messenger on here and then the trade manager everything started to get a little confusing there but all worked out in the end and the products were shipped here Express and in a timely matter of 7 days! From China to Washington State I will definitely be ordering through Alibaba as I have in the past and this is no exception to being another great order!
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members