The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Se realizo el envío un poco fuera del tiempo acordado, se debería revisar que toda la transacción se la realice por Alibaba, al final todo esta en orden. Gracias
Alibaba gives me the chance to build a brand on my own i'm very thankful for that. You can make worldwide business without worry thanks to trade assurance.
Weird but good experience. I wasn't sure if my products would actually arrive or how the process would work. Everything is safe as long as you are working with a good supplier who is willing to help
Everything seemed to work allright and according to what is siad.
Will keep on buying on this platform.
Easy and great service with Alibaba. Quick and simple to use too. Would thoroughly recommend using this system.
Very pleased with this item and price for the sewing machine presser foot and shipping is very good and they have been very helpful in finding this item
Buying on alibaba is safe. When buying expensive goods, I appreciate the security, thank you. I recommend this shop.
But better find a way to reduce money transfer cost. Will find more product to expand my business. But better find a way to reduce money transfer cost. Will find more product to expand my business
Enjoyed the process to find, qualify and use Shenzhen Naki Technology Co., Ltd.
Easy to use system for items. I will use Alibaba.com again in the future.
Well at first I had my doubts regarding the payment and goods shipment.
Vendor was on time. It's a good tool to connect buyer and vendor in a friendly environment, looking out for both.
I will order more, great company great product. I hope this company goes far, they can really do what they say.
I was looking for custom forme A5 dividers in a specific color. This seller was prompt in answering questions and we agreed on me paying for a sample to be shipped to ensure that the end outcome would be successful. I am happy to continue to work with the seller to obtain my end result in a full order.
Thank you for providing a safe and professional site.
I would find it easy to recommend the Alibaba site to anyone.
Good service. Good quality, all of our products purchasing from this factory, Now most of our products selling on Amazon very well. Now we have many styles are Best Seller on Amazon. Maybe not the cheapest, but I think the quality is the best.
The product was shipped very fast, game as expected and the service provided is very professional. The supplier also provided the SDK and is very friendly and helpful on any question you have.
Even though this is my first time using the website, it is very well organized and easy to use for new users and have many options to find quality suppliers. Thank you Alibaba!
This operation was my first international experience, talking about imports and exports, all the time the provider was very friendly.
Now im going to buy all my products by Alibaba.
Excellent experience.
Thanks.
I really like the product and the different options provided... it was the way I wanted it and more. I also appreciate the feedback given
I am Spanish and I would like them to include a Spanish page, as well as Spanish suppliers, it would be easier and with more margins, but even so everything is quite good and the badges and others go well to see if a provider is reliable.
Thank you for your fast service and be alert with us.
The product its very good and we want keep commercial relation with your company
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.