The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Excellent provider Very good service.
Very satisfied with the purchase. Supplier worth recommending.
Thank you.
The perfect medium for sourcing wholesale/OEM. We have found many products that we currently list on our website thru Alibaba. Great service when required, and site functionality is top of the line!
Easier than you think, keep using Ali Barba, and you find great suppliers, from all of Asia. I have spare parts, printing supplies, and raw material suppliers.
We thanks alibaba this opportunity and professional work in your website and the flowing business
Regards
Dr said baroudi
Adam dental world co. Ltd, ghana
The service and products are very comprehensive! The platform provided is very easy to usethe service and products are very comprehensive! The platform provided is very easy to usethe service and products are very comprehensive! The platform provided is very easy to use
Excellent working with the supplier to receive these items quickly and in great quality. The communication was quick, easy to understand and was of great benefit to my company
Fast and easy search. We were put in contact with a reliable vendor and transaction was completed early.
Mojo is an excellent supplier of electronic components for 5 years that I work with this company and has always treated me with great honesty and good service
This company made it very easy for me to order product. The quality is excellent and price is great.
Nothing but good words to describe my experience using alibaba. Reliable Suppliers with good communication. Dependent on the supplier or manufacturer they will go above and beyond to offer the best support on your venture no matter what you are looking to sell. Great prices also.
I have had a great experience with this vendor and Jack has provided stellar customer service! I plan to continue to work with this supplier and see how to grow my business..
I am very satisfied to use the website and submit my order. I was able to read along the process and feel very relieved until my order was delivered as expected.
Good service, fast delivery, well packaged, friendly customer service
Good explanation of products and the service employee thinks along with you
Alibaba is much better to order from compared to Aliexpress where you receive lots of fake tracking numbers and unethical fraudelent sellers, Aliexpress needs much more work to be in class with eBay or Amazon or Alibaba
A very good alternative if you know what you want (design, technical details etc). Prices in China are very low compared to European suppliers.
Very smooth transaction, no issues. Supplier and Alibaba were very responsive to questions and updates were given in a timely manner.
I got a good price for the lights that I wanted and my transaction went off without a hitch. The seller was very accommodating and followed through.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.