Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I purchased salon stations, sinks and chair, the company advertise tru alibaba, and when I receive the products their are following apart, horrible manufacture, on web site posted trough Alibaba.com their offer warranty and now after sending pictures and try to communicate with the seller and alibaba, their saying that can't do anything ( let me express that I bought the stuffs only 1 month ago), alilaba continue to allowed this company to advertising there but yet their have no responsibility with anything, that's is wrong, be very careful buying from this company and this website!
With Alibaba we have easy ordering and shipment on time. We recommand this website to all online buyers
Meet the expectations. Provides protection of interests of the buyer, and it is very valuable. Increases trust between seller and buyer. Thank.
I received exactly what I expected to receive. On time and without any problem. Supplier very professional and kind.
I have recently joined Alibaba and I have to say that I am very impressed with the service I have received, thank you for handling my purchase with such professional service, I do appreciate it.
Professional service. Product as described and shipped promptly. Easy company to deal with and the bike was well packaged.
I am grateful for the services provided by Trade Assurance as I know that there are millions of hackers online and at least I know I am save.
The agent is very accommodating and i feel safe because of the Trade assurance system. Mary Weir (sales agent) entertain all my querries and made lot of proposal which is very helpful for a beginner like me.
Great service and great products. Recommend! Very quick response and the where really quick with delivering the products. Good price for the goods swell.
I wasn't expected that Alibaba will have so good service regarding order, payment and watchdog.
Very satisfied. Thank you!
Alibaba provides a portal where you can find what ever your want or need and purchase the items using their trade assurance ordering system that provides the buyer with financial security. I have purchased a number of products using Alibaba's portal and every purchase has been delivered and been an outstanding success. The suppliers that sell through Alibaba's portal have been very helpful and truly understand customer service. I highly recommend Alibaba as a first choice for securing quality products at a fair price that are delivered on time with financial security. I will continue to use Alibaba as shopping portal.
I can find the supplier by RFQ menu, so I get the best price, and goods from the best supplier.
Thanks Alibaba.
The product was packed extremely well for sea voyage, container load/unload and bumpy ride to destination. Price was fair considering tariffs. Light assembly still in progress. Will report on quality next description.
I have been a long time customer of Alibaba.com. I believe it is the greatest trade organization in the world.If there is a problem Alibaba will promptly step in an remedy it. You can bet this doesn't happen often. You can shop with complete safety and confidence at Alibaba.com
I am new to this website. And I am enjoying my experience! Nice website. The site is easy to use and very helpful.
Alibaba is very user friendly and offer different options especially if you're having a hard time contacting suppliers.
I am very satisfied with the service and product. Thanks you. Looking forward to do more business with you.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members